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Loyalty Toyota Richmond
Chester, VA
1,466 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,466 reviews
October 11, 2020
Dana was very courteous and helpful and explained everything really well about how the process worked I would definitely recommend and asked for her help in future visits everything really well about how the process worked I would definitely recommend and asked for her help in future visits More
by ginnyhanshew
Employees Worked With
Dana Reed, Exteres Exteres
October 10, 2020
Mike Myers was very friendly and helpful. He did a great job explaining why my car needed extra service other than the regular annual inspection. job explaining why my car needed extra service other than the regular annual inspection. More
by peggwood
Employees Worked With
Mike Myers, Exteres Exteres
October 10, 2020
Brittany Tench was very friendly and did excellent job in taking care of service. She went over and above to help when I told her I had a problem with rental service.which took over an hour to get my renta taking care of service. She went over and above to help when I told her I had a problem with rental service.which took over an hour to get my rental. She was very caring and concerned. She is a real asset to your service department. More
by banndrews
Employees Worked With
Brittany Tench
October 10, 2020
Very helpful and fast service, was able to get things taken care of that I wasn’t even scheduled for, I really appreciated all their help!!! taken care of that I wasn’t even scheduled for, I really appreciated all their help!!! More
by DawnMich23
Employees Worked With
Dent fixer apprentice , Exteres Exteres
October 09, 2020
Brittany tench is always wonderful, friendly and very helpful. Updates on service and answers all my questions. Very thankful when she is there and she always is!! helpful. Updates on service and answers all my questions. Very thankful when she is there and she always is!! More
by Sheilanunly
Employees Worked With
Exteres Exteres
October 09, 2020
Great customer service and friendly employees.The Check Great customer service and friendly employees. The Check in process was easy and very efficient. My vehicle work was completed in a timely manner and Great customer service and friendly employees. The Check in process was easy and very efficient. My vehicle work was completed in a timely manner and pickup was earlier than expected. More
by Sandyhartman88
Employees Worked With
Bailey Stromain, Exteres Exteres
October 08, 2020
I have been coming here for more than 13 years I have purchased 7 vehicles They are very good They know there job well Also peace of mind purchased 7 vehicles They are very good They know there job well Also peace of mind More
by pskang56
Employees Worked With
Steward Winstead, Exteres Exteres
October 08, 2020
During my visit to loyalty Toyota yesterday, David Busby did a great job guiding me through my service and giving recommendations for future service.. Very good customer service. did a great job guiding me through my service and giving recommendations for future service.. Very good customer service. More
by Peaches3a
Employees Worked With
David Busby, Exteres Exteres
October 07, 2020
Brittany Tench was very efficient and helpful when I brought in my new RAV4 for my first 5,000 mile check up. The service department was thorough and timely. brought in my new RAV4 for my first 5,000 mile check up. The service department was thorough and timely. More
by JackieD324
Employees Worked With
Exteres Exteres
October 04, 2020
Bought a 2017 Toyota RAV4 yesterday, Karen Jarrelle, allowed me to drive 2 a beautiful Red 2019 and the Deep Purple 2017 she let me make the decision. I really thought I would get the 2019 but I felt b allowed me to drive 2 a beautiful Red 2019 and the Deep Purple 2017 she let me make the decision. I really thought I would get the 2019 but I felt better in the 2017 so that’s what I got Amazing experience!!! I will definitely encourage all my family and friends to go and see Miss Karen 😄 More
by Neenie66
Employees Worked With
Karen Jarrelle, Chad Curry
