Loyalty Toyota Richmond

Mr. Stewart Winstead was very helpful and friendly. He kept us informed on the progress of our service. Thank you Mr. Winstead for your help! kept us informed on the progress of our service. Thank you Mr. Winstead for your help! More

David Busby did an amazing job. I had an emergency flat tire and he and his team prioritized my need. Thanks. Great device. Highly recommended. tire and he and his team prioritized my need. Thanks. Great device. Highly recommended. More

Great customer service, Karen Jarrelle! Your patience with my many questions & help was very much appreciated! Would recommend you to anyone for a good experience! with my many questions & help was very much appreciated! Would recommend you to anyone for a good experience! More

Brittany was such a professional during my visit. Her customer service skills are very very good. She took the time to bring me back in the shop to get a visual on what was wrong with the car as the work customer service skills are very very good. She took the time to bring me back in the shop to get a visual on what was wrong with the car as the working technician advised her and I appreciated that very much. More

Cole Lewis was nice and easy to work with, very informative and patient with all of my questions and willingness to explore many options And test several different cars. No pressure! informative and patient with all of my questions and willingness to explore many options And test several different cars. No pressure! More

I trust Stewart Winstead as a honest service rep. and is always helpful. He has suggested repair and services that would be helpful to the overall life of my car. always helpful. He has suggested repair and services that would be helpful to the overall life of my car. More

I can't say enough good things about Stewart Winstead. I can't say enough good things about Stewart Winstead. He follows up on his phone calls, and informs me if I need additional service. I've been wo I can't say enough good things about Stewart Winstead. He follows up on his phone calls, and informs me if I need additional service. I've been working with Stewart for 26 years (and 3 Toyota Camrys) More

I went to loyalty Toyota after not purchasing a new vehicle for myself in 27 years and was totally pleased with service of all involved vehicle for myself in 27 years and was totally pleased with service of all involved More

Michael Stith was my service representative for two related appointments that required ordering parts and coordinating rental cars for each visit. He did a superb job keeping me informed a facilitated related appointments that required ordering parts and coordinating rental cars for each visit. He did a superb job keeping me informed a facilitated the second appointment which was delayed due to the need for the installation of a windshield to pass the safety inspection. More

David Busby was my service representative, who advised me on services that are needed . My mechanic was Steve B. Who usually works on my cars and does an excellent job. on services that are needed . My mechanic was Steve B. Who usually works on my cars and does an excellent job. More