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Loyalty Toyota Richmond
Chester, VA
1,466 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,466 reviews
October 31, 2020
Dana Reed and her team were very professional and friendly. Scheduling was easy and Dana kept me informed during the entire process. Thank you all! friendly. Scheduling was easy and Dana kept me informed during the entire process. Thank you all! More
by WILLIAMSCGW
Employees Worked With
Exteres Exteres
October 31, 2020
Friendly, efficient service. Completed requested tasks, checked for other items needed (alignment & cabin filter/ducts), but didn't pressure for extra work. Great experience, and I will use again. checked for other items needed (alignment & cabin filter/ducts), but didn't pressure for extra work. Great experience, and I will use again. More
by Papa Bear
Employees Worked With
David Busby
October 31, 2020
Tawney Dabney was excellent to work with. She was quite diligent in her presentation and we were very pleased with her work. We gave you 4 stars only because we had to wait too long for someone to answer t diligent in her presentation and we were very pleased with her work. We gave you 4 stars only because we had to wait too long for someone to answer the phone when we called. More
by wtp.93
Employees Worked With
Exteres Exteres
October 31, 2020
David Busby was my service tech. Very knowledgeable and friendly from start to finish. The young man Stephen that checked me in made me feel extremely comfortable friendly from start to finish. The young man Stephen that checked me in made me feel extremely comfortable More
by stevegwaterway
Employees Worked With
David Busby, Exteres Exteres
October 31, 2020
I was very pleased with Micheal willing to go an extra mile. Wasn't sure the color was correct. He took the time and lighting to show me it was. mile. Wasn't sure the color was correct. He took the time and lighting to show me it was. More
by kaybethrobertson
Employees Worked With
Micheal Harrison , Exteres Exteres
October 30, 2020
Service department does a good job. Brittany Tench was pleasant and helpful. The only thing I have a complaint about is the length of time it takes to get an appt. Takes a month. pleasant and helpful. The only thing I have a complaint about is the length of time it takes to get an appt. Takes a month. More
by Jax
Employees Worked With
Brittany Tench, Exteres Exteres
October 30, 2020
Michael Stith is undoubtedly the easiest person to work with. He makes sure to know his customers and is an asset to the service department and Loyalty as a whole. He is friendly, polite, very professional with. He makes sure to know his customers and is an asset to the service department and Loyalty as a whole. He is friendly, polite, very professional and knows me and my needs when I walk in the door More
by Fred O’Daire
Employees Worked With
Michael Stith in Service
October 29, 2020
I was very pleased with my service yesterday Loyalty Toyota Richmond. Mike Myers and Brittany Tench did a great job taking care of me from start to finish! Great team!! Toyota Richmond. Mike Myers and Brittany Tench did a great job taking care of me from start to finish! Great team!! More
by Greg
Employees Worked With
Brittany Tench and Mike Myers
October 29, 2020
5 stars to Micheal Stith his customer service was impeccable and he made me comfortable when asking questions about the service my car needed. Thanks impeccable and he made me comfortable when asking questions about the service my car needed. Thanks More
by TS
Employees Worked With
Michael Stith
