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Loyalty Toyota Richmond
Chester, VA
1,459 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,459 reviews
November 04, 2020
Awesome customer service from Phil Woods. He ensured that my vehicle was attended to and found a service that was already completed that saved $200. that my vehicle was attended to and found a service that was already completed that saved $200. More
by lamontkbarnes
Employees Worked With
Phil Woods
November 04, 2020
Very satisfied. Excellent customer skills. He lis a very polite person that cares about his customers and always welcome you with a smile and a Thank you when he finishes. I will recommend his to anybody polite person that cares about his customers and always welcome you with a smile and a Thank you when he finishes. I will recommend his to anybody More
by vickie Gee
Employees Worked With
Micheal Stith
November 02, 2020
S.K.. my salesman, was friendly, non-pressure,& supportive through the process of purchasing my used FJ Cruiser. Thank you S.K. for such a positive experience. supportive through the process of purchasing my used FJ Cruiser. Thank you S.K. for such a positive experience. More
by Andrea
Employees Worked With
S.K., Exteres Exteres
October 31, 2020
Dana Reed and her team were very professional and friendly. Scheduling was easy and Dana kept me informed during the entire process. Thank you all! friendly. Scheduling was easy and Dana kept me informed during the entire process. Thank you all! More
by WILLIAMSCGW
Employees Worked With
Exteres Exteres
October 31, 2020
Friendly, efficient service. Completed requested tasks, checked for other items needed (alignment & cabin filter/ducts), but didn't pressure for extra work. Great experience, and I will use again. checked for other items needed (alignment & cabin filter/ducts), but didn't pressure for extra work. Great experience, and I will use again. More
by Papa Bear
Employees Worked With
David Busby
October 31, 2020
Tawney Dabney was excellent to work with. She was quite diligent in her presentation and we were very pleased with her work. We gave you 4 stars only because we had to wait too long for someone to answer t diligent in her presentation and we were very pleased with her work. We gave you 4 stars only because we had to wait too long for someone to answer the phone when we called. More
by wtp.93
Employees Worked With
Exteres Exteres
October 31, 2020
David Busby was my service tech. Very knowledgeable and friendly from start to finish. The young man Stephen that checked me in made me feel extremely comfortable friendly from start to finish. The young man Stephen that checked me in made me feel extremely comfortable More
by stevegwaterway
Employees Worked With
David Busby, Exteres Exteres
October 31, 2020
I was very pleased with Micheal willing to go an extra mile. Wasn't sure the color was correct. He took the time and lighting to show me it was. mile. Wasn't sure the color was correct. He took the time and lighting to show me it was. More
by kaybethrobertson
Employees Worked With
Micheal Harrison , Exteres Exteres
October 30, 2020
Service department does a good job. Brittany Tench was pleasant and helpful. The only thing I have a complaint about is the length of time it takes to get an appt. Takes a month. pleasant and helpful. The only thing I have a complaint about is the length of time it takes to get an appt. Takes a month. More
by Jax
Employees Worked With
Brittany Tench, Exteres Exteres
