Loyalty Toyota Richmond

Came in for State inspection this time. timing for oil change appts difficult when needed. Had to go somewhere else due to 3 week time out for last oil change that was needed and couldn't wait. change appts difficult when needed. Had to go somewhere else due to 3 week time out for last oil change that was needed and couldn't wait. More

We purchased our Highlander in 2019 and the majority of time that I've taken the vehicle in for service our service advisor has been Stewart Winstead. Stewart is always friendly and efficient. He not onl time that I've taken the vehicle in for service our service advisor has been Stewart Winstead. Stewart is always friendly and efficient. He not only works behind the counter but now comes out to actually check my vehicle in while in the service lane. My experience from the time I drive into the service lane thru checking out and getting my keys returned was excellent. I have to wait each time, the facilities offered by Loyalty are very comfortable. More

Todd Foster provided excellent customer service throughout my car buying experience. Over multiple days, Todd continued to help me any way that he could, down to the time I pulled off in my new tru throughout my car buying experience. Over multiple days, Todd continued to help me any way that he could, down to the time I pulled off in my new truck. More

Stewart Winstead has exhibited nothing but superior attention to my three vehicles needs. His knowledge of their outstanding performance has made me a dedicated customer. If I have extra concerns, h attention to my three vehicles needs. His knowledge of their outstanding performance has made me a dedicated customer. If I have extra concerns, he brings it to the attention of my mechanic. I have always in the past ten years come away a very happy camper! More

Stewart Winstead is our go to guy for all our Toyota maintenance and service. We own 2 Toyota’s and Stewart always takes excellent care of us. He is an outstanding professional. We respect and value his maintenance and service. We own 2 Toyota’s and Stewart always takes excellent care of us. He is an outstanding professional. We respect and value his recommendations. Please recognize Stewart for being all his hard work and friendliness. Brenda and Jesse Stacy More

Mike Myers has always been very attentive to us when we bring in our vehicle for service. I actually forgot about the inspection this time and he sent me an email as a reminder. Excellent service and great bring in our vehicle for service. I actually forgot about the inspection this time and he sent me an email as a reminder. Excellent service and great experience. Thank you More

West Brown was my Service Advisor. He was very efficient, friendly, and started and finished the appointment in a very smooth manner. Parker B. was the technician and though I didn't meet him, he efficient, friendly, and started and finished the appointment in a very smooth manner. Parker B. was the technician and though I didn't meet him, he did a thorough job on my car. Also, a "shout out" to Buck! Great courtesy driver! Always a pleasure to have Lotalty Toyota service my car. More

Great service completed by the Michael Stith team for our service - tire rotation and oil change. Thank you for taking great care of our car. service - tire rotation and oil change. Thank you for taking great care of our car. More

Great service from Karen Jarrelle during our purchase of our 2021 Toyota Highlander Limited. Very easy buying experience and Karen was very helpful. Excellent experience our 2021 Toyota Highlander Limited. Very easy buying experience and Karen was very helpful. Excellent experience More