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Loyalty Toyota Richmond

Chester, VA

4.9
1,471 Reviews

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,471 reviews

August 06, 2026

My service advisor Jordan Johnson keeps me updated about my service. He explains everything clearly. More

by Cosmobakery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Johnson
Aug 06, 2026 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive experience with us. We are glad Jordan took great care of you and kept you well informed throughout the process. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

July 30, 2026

Mr. Robbert Wilson was very nice. I enjoy dealing with him . Service was done fast . Even my car was wash. More

by thundercows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wilson
Jul 31, 2026 -

Loyalty Toyota Richmond responded

Thank you for your kind review! We are glad Robert and the team provided you with a quick and efficient experience. We wish you safe travels and hope to see you again the next time your vehicle is ready for service.

July 29, 2026

I have bought 3 cars from Loyalty. They have always been friendly and helpful. Love their staff. More

by wilsonc565
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Jul 30, 2026 -

Loyalty Toyota Richmond responded

It is an honor to have earned your confidence and loyalty and we look forward to continue providing you with the same 5-star service in your visits to come! Safe travels.

July 25, 2026

The salesman was very helpful, and was able to answer all of our questions. They are willing to work with us, and we feel like we got an excellent deal. Their location is easy to get to. The showroom is clea More

by PT
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Floyd Whitlock, Karen (finance)
Jul 30, 2026 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave us this positive review! We are delighted to know our team provided you with a 5-star experience. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle and we wish you the safest of travels until we meet again!

July 24, 2026

I'm really happy with the work Service Tech Louis A did on my 2025 Toyota Land Cruiser, the reapplication of the ceramic coating, and how clean my vehicle was when returned to me. More

by Dawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis A
Jul 27, 2026 -

Loyalty Toyota Richmond responded

Dawn, thank you for your positive review! We are so glad Louis took great care of you and your Toyota. If we may ever be of further service to you, please do not hesitate to give us a call.

July 18, 2026

Stewart Winstead always serves with patience, knowledge, and understanding of customer’s needs. He is a special asset to his dealership. More

by praayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Jul 20, 2026 -

Loyalty Toyota Richmond responded

Thank you for leaving Stewart this wonderful review! He definitely is an asset to our team and he will be honored to hear of your very kind words. We wish you safe travels. If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call.

July 14, 2026

Stewart Whitman is the very best Service Technician That Loyalty Toyota Has. He is Absolutely Outstanding and is the Number One in his line of work. He is always friendly, professional, and knows what t More

by lbergerb48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Jul 15, 2026 -

Loyalty Toyota Richmond responded

Thank you so much for the glowing recommendation! We are thrilled to hear about your wonderful experience with Stewart. He is a vital part of our service team, and we will be sure to share your kind words with him. Save travels!

Jul 15, 2026 -

lbergerb48 responded

Thank you. Stewart Winstead deserves the recognition. He is absolutely outstanding.

July 07, 2026

Dealership offers great service and I am able to have my truck serviced over many years to keep my vehicle safe More

by Beckettcy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Johnson
Jul 07, 2026 -

Loyalty Toyota Richmond responded

Thank you for your positive review! We are so glad our team provided you with top-notch service. Your safety and satisfaction are our top priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

July 03, 2026

Guy Gordon and the rest of the team at Loyalty Toyota are top notch, accomodating, and helpful. It was a pleasure buying from them. Keep up the good work! More

by kghunt75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guy Gordon
Jul 07, 2026 -

Loyalty Toyota Richmond responded

Thank you for your excellent review! We are so appreciative of the opportunity to work with you, and we are glad Guy and the team provided you with the A+ service you deserve. Congratulations on your new ride!

July 03, 2026

Friendly and dealership is conviently located close to my home and ease making an appointment. More

by Rdflwr21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Cartwright
Jul 07, 2026 -

Loyalty Toyota Richmond responded

We are happy to hear your experience with us was as seamless as possible. We strive for 100% customer satisfaction. Thank you and safe travels!

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