Back

Loyalty Toyota Richmond

Chester, VA

4.9
1,452 Reviews

2000 Walthall Center Dr

Chester, VA

23831

Directions

By Type

Showing 1,452 reviews

April 18, 2026

They are always helpful when I am there and the attentiveness of my service person is outstanding More

by Allison.jones1209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keyone, Louis
April 12, 2026

This dealership was excellent and fulfilled all of my service needs. David Busby was awesome to work with. He kept me updated the whole time about my vehicle and was very nice. I would recommend this dea More

by Nissan17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Busby
Apr 13, 2026 -

Loyalty Toyota Richmond responded

Thank you for your wonderful review! We are glad David provided you with top-notch service and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

April 11, 2026

I have been dealing with Stewart Winstead ever since I purchased my 2019 4 Runner in 2019. Stewart Winstead calls me after they check it over and lets me know what has been suggested. He accepts my opin More

by hdmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Apr 13, 2026 -

Loyalty Toyota Richmond responded

Thank you for your positive review! We are honored that you have continuously confided in us with your automotive needs, and we are glad Stewart consistently tkaes exceptional care of you. Your recommendation means so much to us. Please do not hesitate to give us a call if you ever have any further questions or concerns.

April 09, 2026

Fughk knjnnn bvggggdacb bnbgcx n nvc. Ccf fd ghost ghost gjk ugh jnh hbh hhh More

by Gwgccoburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steward
Apr 10, 2026 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave us this 5-star rating! It is our pleasure to serve you and we hope to see you again the next time you are in need of automotive service.

April 09, 2026

Steward was very informative about what needed to be done and had the work completed in a great time More

by Gwgccoburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steward
Apr 10, 2026 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! We are so glad Stewart was kind and informative. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

April 08, 2026

This is my second purchase with you and each time the salesman didn’t stop until I was satisfies More

by dillarddr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Floyd Whitlock,—Tarronce Walters
Apr 09, 2026 -

Loyalty Toyota Richmond responded

Thank you for your wonderful review! Your repeat business means so much to us and we are glad our team provided you with the A+ service you deserve. Congratulations on your new vehicle! If we may ever be of further assistance to you, please do not hesitate to give us a call.

March 28, 2026

The Loyalty Toyota made my experience of getting my new Tacoma very easy and made me vary happy about the experience. Jason was great and all the team there worked very hard to make my experience great. More

by Gary cato
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason jonson
Mar 30, 2026 -

Loyalty Toyota Richmond responded

Gary, thank you for your positive review! Providing a seamless, top-notch experience is always our goal, and we are glad Jason's efforts met your satisfaction. It is our pleasure to assist you in any way possible. Congratulations on your new Toyota Tacoma!

March 22, 2026

Can’t beat the service provided by Dana Reed at Loyalty in Colonial Heights. She is professional and will make you feel welcomed from the moment she greets you. Every question is answered in a clear easy More

by rtikulator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Mar 23, 2026 -

Loyalty Toyota Richmond responded

Thank you for your wonderful review! Dana will be honored to hear of your very kind words and to know you deeply valued her service. Our guest's satisfaction is our top priority. Please do not hesitate to give us a call if you ever have any further questions or concerns.

March 20, 2026

Dealership is friendly and works hard to provide a positive experience to it's customers . More

by cynchambl4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steward Winstead
Mar 23, 2026 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive experience with us. We are glad our team was kind and helpful. Our guest's satisfaction is our top priority. Safe travels!

March 13, 2026

Stewart Winstead was courteous and professional during our interaction. I've had my RAV4 for two years now and Loyalty has always been very good to deal with. You have excellent customer service. More

by sgrubbs61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Mar 16, 2026 -

Loyalty Toyota Richmond responded

Thank you for your wonderful review! We are so glad that Stewart provided you with 5-star service. We wish you safe travels and we hope you continue to choose us for all of your future automotive needs.

1
...