Low Country Volkswagen

C'mon people, do you really believe all these glowing reviews listed on this site??? Isn't it a bit peculiar that these are all 5+ star reviews while other sources have reviews from people that are scre reviews listed on this site??? Isn't it a bit peculiar that these are all 5+ star reviews while other sources have reviews from people that are screaming for people to stay away from this dealership? Smells fishy to me. Plus, seriously do all these people actually remember the names of the employees they dealt with? I'm not going to go into a long story detailing all my experiences with LowCountry VW, but I will say that I've been disappointed with each and every time I've been up there. The first time was when I just got a used wv that only had one key and so I needed to purchase a replacement key. They had to order one, no biggie. Well, when it arrived after it had already been payed for, it turned out to be a blank key. They told me I would need to get it engraved and that I could just take it to a locksmith. I call a couple of locksmiths who tell me that they can't engrave car keys, that instead the car dealership should be able to do this. Finally, I ended up calling the other local WV dealership and they told me that they would be able to order & engrave the key, no problem. I've had to take my car up for servicing a couple of times and the one good thing I will say is that they have all their prices up on a board so you know how much everything costs beforehand. However, they try to tell you everything under the sun is wrong with your car. Not just that, I was up there for over 3 hours one time when I was told it would only be around an hour. You're probably asking "why do you keep going back if you've had such bad experiences?" Believe me, I ask myself the same thing but I just don't know where to go to find honest, friendly service where they don't try to gauge you everytime. If anyone does, let me know. More

I bought a used Saturn Vue here, and I will never purchase another vehicle from them again. At first they were very friendly and did a great job convincing me to to purchase the vehicle. The very n purchase another vehicle from them again. At first they were very friendly and did a great job convincing me to to purchase the vehicle. The very next day I tried to start it up 8 different times, and three times it wouldn't start up, one of which was at a restaurant. After about 45 minutes it finally started up and got us home, so the next day I just called back to see if there was anything they could do. I knew I had bought the car AS IS, but when you pay approximately the Kelley Blue book Excellent condition price for a used vehicle from a dealership, you expect it to run the next day. That's the point of buying from a dealership...so you can trust that it's not a lemon. They understood my concern and had me bring it in, and sure enough the first time they tried to start it up it wouldn't start, the mechanic deemed it unsafe to drive, and they generously gave us a vehicle to drive until they could figure out the problem. Three days later they told us to pick up the car. They said they had cleared some codes and that it should be fine. The next day the service engine soon light came on and we started having trouble getting it started again. I called them and they said, "We just don't think there's anything wrong with it." I'm not a car expert, but I think a car not starting nearly half the time is a problem. I took it somewhere that knew more about Saturn vehicles, and they said there was around $1300 worth of problems that needed to be fixed that could be causing the problem. I told Low Country Volkswagen the diagnosis, and after basically chewing me out about how much of a problem I had been (I was more calm than he was, and I was the one with the broken car), he said he was almost tempted to buy the car back, but instead told me to bring it in to see if they could fix it for cheaper. They fixed one of the three things on the list the other service department had given me, and sure enough two days later it won't start up. I called back just to see what they would say, and again, even though I didn't raise my voice, cuss or any of the like, the next thing I know he has his angry voice on again and is talking about how good of a deal he gave me and how he wasn't willing to do any more to help. I reminded him that selling me a car that won't start the next day for what it should cost in excellent condition isn't a good deal. When you call at the beginning it says they record their conversations. I just wish I had the conversation recorded to show the difference in our tones. It is one thing to rip me off and sell me a lemon. It is another thing all together to rip me off and then act like it is entirely my fault and refuse to acknowledge that there's anything wrong with the vehicle. More

I loved my experience at this dealership. Anthony is a very knowledgeable and friendly dealer. He accommodated us in every way, and we had fun purchasing a car (which can often times be a pain). I origina very knowledgeable and friendly dealer. He accommodated us in every way, and we had fun purchasing a car (which can often times be a pain). I originally purchased a car that needed to be shipped from another state, but when that car was severely damaged in a storm, this dealership worked hard to get me in exactly what I wanted. I actually like the car we settled on better than the one I originally wanted (and it was cheaper!). More

Was unsure of what to expect from this dealer as previous year reviews were less than desirable. I met John right away and found the entire experience to nothing but awesome. He was friendly, knowledgable, a year reviews were less than desirable. I met John right away and found the entire experience to nothing but awesome. He was friendly, knowledgable, and to the point with none of the usual BS you get from car salesman. Anyone interested in a VW should waste no time shopping other dealers. They have it all pulled together and are ready to help. BTW, i traded in my Audi A4 and can't believe what an awesome vehicle the 2012 CC is. Two words sum this up........GET ONE! More

This is one of the most AMAZING experiences I have had purchasing a vehicle. We came to purchase one car and ended up buying two. From the moment I made an online inquiry it was 15 minutes until I h purchasing a vehicle. We came to purchase one car and ended up buying two. From the moment I made an online inquiry it was 15 minutes until I had a call from Bob, the Internet sale agent. Bob gave me the names of two sales persons and I went to the dealer 20 minutes later. We worked with Steven and Travis, folks that TRYLY care about customer service. They wanted to ensure that we got a FANATASTIC deal and followed up with OUTSTANDING customer service after the sale. After the purchase I needed to have my vehicle in the shop and Travis arranged to have a vehicle brought to my work, they picked up my car and took it to the dealership so that I didn't have to leave work. Elijah brought us the loaner vehicle and was outstanding to work with too. You don't find this kind of service during a sale and almost NEVER after the sale. We had been looking for a vehicle for about a week and I wasn't impressed with any of the 7 dealerships we had gone to. Low Country Volkswagen is truly the CREAM OF THE CROP. They try to ensure that the customer will be a returning customer for decades to come and show it by how they worked with us. Please give them a gold star because they deserve it. We will be a Low Country VW customer for every new car need that my husband and I have and our kids too. Gregory and Sharon Lewis More

Having recently moved to the area I am extremely pleased with the level of service and professionalism that my daughter and I experienced while purchasing a Jetta and dealing with the employees at Lowcount with the level of service and professionalism that my daughter and I experienced while purchasing a Jetta and dealing with the employees at Lowcountry VW. Bill, from sales, Rick the sales Manager and Travis the Finance Manager all made this one of the easiest and pleasant experiences we have ever had purchasing a new car. These individuals are genuinely nice people!! They dealt a very fair deal right from the beginning without the normal back and forth negotiations common with some others. And they quickly located the vehicle we were looking for in another state. The entire process took less than 24 hours, from initial contact until delivery!! I would highly recommend this dealership to anyone interested in dealing with a hassle free and pleasant experience. More

Anthony was very forthright in presenting all aspects of the prospective purchase and did not use any "high pressure" tactics. He did everything he said he would do. The deal we reached was "as advertised" the prospective purchase and did not use any "high pressure" tactics. He did everything he said he would do. The deal we reached was "as advertised" and completed on schedule. I got exactly the vehicle I wanted, at the agreed price, with good value for my trade-in. More

Lowcountry Volkswagen was recommended to me and I was overly impressed. As soon as I arrived I was greeted by a salesman. He was very knowledgeable about all of the models I was interested in and was a overly impressed. As soon as I arrived I was greeted by a salesman. He was very knowledgeable about all of the models I was interested in and was able to easily show me and discuss all of the options on the decided model. Even though the exact wagon I wanted was not on the lot, Lowcountry was able to secure and transfer the car in less than two days. When I came to pick up my new car, the finance manager was able to competently discuss all of my financing options along with warranty decisions without being pushy. Before I drove off the lot with my new car, the saleman showed me how to operate every function on my new car, helped me setup my mobile device, programmed the navigation, had the car cleaned, the works! I was extrememly happy with the level of professionalism all of the staff at Lowcountry exhibited. More

I took my 2007 Beetle in for some routine maintanance and decided to check out the sign then drive program as my lease was going to expire in a few months while I waited. Anthony listened to what my needs f decided to check out the sign then drive program as my lease was going to expire in a few months while I waited. Anthony listened to what my needs for a new car were and the ammount I was willing to spend. He showed me a 2011 Jetta and I liked it a lot. I wanted my monthly payment to stay as close to what I had been paying because my financial situation is very tight these days. The entire team worked hard to get me a payment I could handle without. They even paid for my service bill on my Beetle! In the end I drove home with a new Jetta and a payment I very happy with. Great Job team!! More

I went to Low Country to purchase a new VW GTi. When I arrived all of the salesmen were busy so I was greeted by the sales manager, Rick. Rick spent a good amount of time going over their inventory with arrived all of the salesmen were busy so I was greeted by the sales manager, Rick. Rick spent a good amount of time going over their inventory with me and talking to me about my trade in. As soon as Anthony became available, I was handed off (I do not mean this in a negative way). Since I was very specific with the options and colors that I want, Low Country VW had to perform a dealer trade. Anthony and Rick worked hard to make sure that I got exactly what I wanted. The first car they found turned out to have more miles than they were led to believe, so instead of selling me a car that they felt would be unacceptable, they immediately found a new car and performed a new trade. The next day I had the exact car that I wanted for the price that I was looking for! Since I bought the car, Low Country has been diligent with follow ups to ensure that I am happy with my new car. They are one of the best dealerships that I have ever had the pleasure of dealing with! More