Lou Fusz Ford

Went to Lou Fusz last July when the Maverick order banks opened up. Closest dealership. Ordered my Maverick - no deposit requested. It took almost 8 months for it to be delivered. Watched the Ford website opened up. Closest dealership. Ordered my Maverick - no deposit requested. It took almost 8 months for it to be delivered. Watched the Ford website and saw finally the Maverick was at the dealership. Worked with Greg getting all the details worked out (first time I have bought a new vehicle in 20+ years). Very painless (is that a compliment???) getting everything worked out. No extra fees to speak of - Greg was great to work with. Finance guy was easy to work with as well (Sorry I forget the name) I have had the truck for a week now (picked it up and went out of town for a week (not driving)) - truck only just turned over 100 miles - - so far so good. I am sure I'll be having more interactions in the near future..... More

Michaela was fantastic! ! Lou Fusz definitely takes care of their customers. We had gone to another dealer in the area for a similar pre-owned vehicle who was unwilling to ev ! Lou Fusz definitely takes care of their customers. We had gone to another dealer in the area for a similar pre-owned vehicle who was unwilling to even do an oil change on that one. We went to Lou Fusz and that is standard in them preparing a pre-owned vehicle to be sold. More

I visited this dealership on 3/9/24. I had a great experience in the purchase of a vehicle by my sales consultant John Stahl he was amazing, as was Chris Williams sales manger, and Bryan I had a great experience in the purchase of a vehicle by my sales consultant John Stahl he was amazing, as was Chris Williams sales manger, and Bryan Kreutz in finance. They actually made me feel special and were very accommodating to my preferences with regards to my trade in and where I needed the payments to be. Very refreshing to work with a dealership who puts their customers first. Thanks guys. I highly recommend Lou Fusz Ford. Jenny Williams More

Efficient and transparent Great customer experience from Rick. Let me know all details around my inspection. Was in and out quickly Rick. Let me know all details around my inspection. Was in and out quickly More

I went to get an oil change and it took 30 minutes, but that was probably because there were other people who got there before me. I was comfortable there and I had access to snacks and water. that was probably because there were other people who got there before me. I was comfortable there and I had access to snacks and water. More

Great service, personal treatment Always quality care and easy access to the Service Center Excellent customer care as always! easy access to the Service Center Excellent customer care as always! More

Friendly, pleasant, and the feeling of always available to help...Best experience I have ever had purchasing automobile to help...Best experience I have ever had purchasing automobile More

Very helpful and explained everything Kept me updated about my car, explained what was wrong, took me at the last min as well which was really nice of them. about my car, explained what was wrong, took me at the last min as well which was really nice of them. More

After having a mediocre experience at Pundmann Ford, Ford customer service suggested I Try a different dealership. It was like night and day. I sensed genuine concern for my dilemma and a major effort was ma customer service suggested I Try a different dealership. It was like night and day. I sensed genuine concern for my dilemma and a major effort was made to fix my car as soon as possible. The mileage on my car just rolled over 16, 000 so it will be a while before I trade in for a new one. But, when I do I will be visiting Lou Fusz. Also, my service, although established at Pundmann will from now on be at Lou Fusz. Rick Dana was especially helpful and reassuring at a stressful time for me. I really do appreciate that kind of customer service. Thank you. More

Battery tested low it was tested again at the dealership still tested low and was replaced still tested low and was replaced More