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Lou Fusz Ford

Chesterfield, MO

Overview
Employees
Reviews
Vehicles
4.6
2,255 Reviews
Here at Lou Fusz Ford, it is our mission to be the automotive home of drivers in the St. Louis, MO area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Ford models, you have your pick of our showroom. Our local Chesterfield Ford dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other Ford dealership near St. Louis. Lou Fusz Ford is conveniently located in Chesterfield and services the St. Louis, West County, Westport, Sunset Hills, South County, St. Charles, O'Fallon, St. Peters and surrounding areas. We have a wide vehicle selection with Incredible Staff. We have a top notch service department and an excellent Sales and Finance Department here to serve you.
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,255 reviews

January 12, 2023

I was very pleased with the safety recall work they performed. The service writer was very polite and courteous and offered me a ride home due to the length of time necessary to complete the two recall More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Jan 13, 2023 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

January 11, 2023

Everyone went above and beyond management and tech included! Management (Brad I believe was his name) kept me informed of what was going on with my car. I was informed the tech stayed late to fix my c More

by Mistyburtonrealtor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Middendorf and Dan Obrecht
Print
Jan 13, 2023 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

January 09, 2023

Was looking for a vehicle that fit our family and Bijan helped us find exactly the right vehicle at a price that worked for us and was kind, helpful, and informative throughout the whole process. We will b More

by Kristopher.donaldson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bijan Porshahidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant Woods
Print
Jan 11, 2023 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

January 09, 2023

Handled all my issues in a reasonable time. Location and transportation to and from service is fantastic More

by dotisma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad , service dept
Print
Jan 11, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

January 09, 2023

I have been going to this dealer 20 plus year and this visit took over 2 hours for the Works Pkg. this was not what I expected or was the norm at other Ford Dealers that I have used. More

by CJBOZEMAN
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Stahl
Print
Jan 09, 2023 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

January 08, 2023

Loved the convenience of the shuttle taking me to and from work while my car was repaired!! More

by Alyssa.n.lewis331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Stocks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Montagne
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Jan 09, 2023 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

January 08, 2023

My trade in is listed on their website for 40% more than they gave me. More

by russpickett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Grant Woods
Print
Jan 09, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

January 08, 2023

My Service Advisor got All the Work needed Completed in a Timely and Professional manner. More

by JJNEICHTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Print
Jan 09, 2023 -

Lou Fusz Ford responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

January 08, 2023

Scheduling was prompt courtesy was excellent completion time was less than expected so obviously I'm very pleased. I've always been happy with your services. More

by vpierre.castiaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Rick, in service department
Print
Jan 09, 2023 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

January 07, 2023

This is a great team, they helped me get financed for a car. I am great full for them to give me a fresh start. More

by jacquecurless
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Stahl, Bryan Anderson
Print
Jan 09, 2023 -

Lou Fusz Ford responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

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