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Lou Fusz Ford

Chesterfield, MO

4.6
2,233 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,233 reviews

March 06, 2020

Everyone was friendly helpful and easy to get in contact with. Alondra in particular, was extremely helpful and went above and beyond what I was expecting in purchasing a vehicle. More

by ahobo13
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo, Jeff Ream
Apr 07, 2020 -

Lou Fusz Ford responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future.

March 06, 2020

They stand by their work and always make sure it is done right. And if it’s not done right the first time, they will make it right for free. More

by Reason
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Apr 07, 2020 -

Lou Fusz Ford responded

Thank you for the 5 star rating! We really do appreciate your business and look forward to serving you again in the future!

March 06, 2020

Routine Maintenance Scheduled my appointment online, very nice feature now. Dropped my truck off the day before, worked with Jerry Gritt as my service adviser. Work done More

by jrowe12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Apr 07, 2020 -

Lou Fusz Ford responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!

March 06, 2020

Very happy getting the right people to work on my car I'm very happy upon this visit last to service, with my specialty car, that I bought from Lou Fusz Ford, years ago. **Rick Dana in Service, & **Tony More

by DarkBlue68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Matthews in Service, Rick Dana
Apr 07, 2020 -

Lou Fusz Ford responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers.

March 06, 2020

Everyone is always helpful and took great care of my vehicle. I have been coming to Lou Fusz for over 25 years and will keep coming back More

by jerrygritt007
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Apr 07, 2020 -

Lou Fusz Ford responded

Thank you for the perfect star rating. We really appreciate you coming in to see us.

March 06, 2020

This is our 3rd visit with the service team at Lou Fusz Ford and their hospitality, service, and follow up are TREMENDOUS and second to none. More

by tony_gilmore
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Apr 07, 2020 -

Lou Fusz Ford responded

We are so honored to have you as a valued customer! Thank you for the great rating.

March 06, 2020

I had a very good experience when I had my car serviced. Joe was professional and courteous. Everything was completed in a timely manner. I will definitely return in the future. More

by lyndyhart
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Apr 07, 2020 -

Lou Fusz Ford responded

We are so glad you had a great experience. We strive at offering a pleasant non-stress experience. If there is anything we can do for you in the future please let us know. We look forward to seeing you again soon.

March 05, 2020

I love this dealership. Good service. Rick Dana, the service representative is awesome. He knows stuff. And he the issues with my car patiently and provided various options to fix the issues. More

by KESAVMAIL
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Apr 07, 2020 -

Lou Fusz Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

March 05, 2020

Two Service visits. !.Had to have my Van towed in for transmission problem and they got it in the shop and had it completed in two days with a new transmission installe More

by GPFOAKHILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beth Walker, Rick Dana, Joe Jerome
Apr 07, 2020 -

Lou Fusz Ford responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to assist you and please let us know when we can do so again!

March 04, 2020

JOE in the service department was very efficient and friendly in helping coordinate the diagnostic exam and necessary repair and maintenance of our vehicle. Thank you! More

by cnbuehrig
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Apr 07, 2020 -

Lou Fusz Ford responded

Thank you for writing this amazing review for our team! We work incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

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