Back

Lou Fusz Ford

Chesterfield, MO

4.6
2,233 Reviews

2 Caprice Drive

Chesterfield, MO

63005

Directions

By Type

Showing 2,233 reviews

March 12, 2020

I received fantastic service from my service manager Rick. They serviced not only the issue that I brought forth to them but provided service on an issue that I wasn’t even aware of. That is a differen More

by bill.rombach
Recommend Dealer
Yes
Employees Worked With
Brian Noles, Rick Dana
Apr 07, 2020 -

Lou Fusz Ford responded

Thank you so much! We appreciate you! Thank you for taking the time to leave us a review! We look forward to seeing you again soon.

March 12, 2020

Everything with my appointment was handled great . Sent to work in Lyft which also was great ! Bill was sent to me via email and that was incorrect but Joe assured me it would be correct at pickup More

by PBUSS2017
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Apr 07, 2020 -

Lou Fusz Ford responded

Thank you for your time and the wonderful review. We value your business!

March 12, 2020

i called last minute and was able to get my car in same day. Service was great and fast. Employees are friendly and make you feel important More

by Nancy light-lampert
Recommend Dealer
Yes
Employees Worked With
Ron Matlock, Jerry Gritt
Apr 07, 2020 -

Lou Fusz Ford responded

Your business is very important to us. Thank you so much for the review.

March 11, 2020

Great service department!! Appointments are easily made, and cars are taken on time for service. We had an inspection, oil change and tire rotation. The car was done in about an hour. Love the updates by More

by Susan R.
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Apr 07, 2020 -

Lou Fusz Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.

March 11, 2020

A+ Job - Rick talked me through the services my vehicle needed and didn't need. Saved me money - fast turn around and great service. I'd recommend Rick for any of your vehicle servicing needs. More

by thepresd
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Apr 07, 2020 -

Lou Fusz Ford responded

Thank you for the review and we value your business. We appreciate you taking the time out of your schedule to write a such a wonderful review. We look forward to seeing you at our dealership again soon. Please feel free to reach out to us if there is anything you need in the future.

March 09, 2020

expedition Dropped car off and had the oil changed. The car was ready when promised and returned clean. Appreciate the work the service department does on all ou More

by MENDTM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome, Brandon Piel
Apr 07, 2020 -

Lou Fusz Ford responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

March 09, 2020

Everyone is always so nice and courteous! My wait time was exactly what I was told and I appreciate being able to text the service advisor to check on how things are going. More

by carm2722
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Apr 07, 2020 -

Lou Fusz Ford responded

Thanks for reviewing your experience! We're happy to hear that you enjoyed your time with us.

March 09, 2020

Everyone at Lou Fusz Chesterfield is friendly and courteous. They make you feel like you matter. They do whatever they can to help. Highly recommend this dealership. More

by Court reporter
Recommend Dealer
Yes
Employees Worked With
Paul Parker, Joe Jerome
Apr 07, 2020 -

Lou Fusz Ford responded

We're delighted to hear that you think so! Thanks for coming in to see us!

March 09, 2020

Never had a problem before had my truck there for services pick it up drove it about 200 hundred miles and found they left the oil cap off and lost oil and oil all over engine compartments. They took More

by Pat
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Apr 07, 2020 -

Lou Fusz Ford responded

We are very sorry to hear the Pat. We apologize for the experience! Thank you for allowing us to fix this.

March 08, 2020

Joe is an excellent service advisor and took care of all my concerns. He is concerned with meeting the customer expectations and complies with all that are in his power to fulfill. More

by c.lanceray
Recommend Dealer
Yes
Employees Worked With
Jerry Paule, Steve Gianino, Jeff Ream, Bryan Anderson, Heidi Hoffman, Joe Jerome, Kathy Devine, Jason Catlin, Scott Fritts
Apr 07, 2020 -

Lou Fusz Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.

...
178
...