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Lou Fusz Ford

Chesterfield, MO

4.6
2,233 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,233 reviews

April 01, 2020

Great service as always. I had a couple things go bad on my Escape this month and on both occasions Lou Fusz Ford came through with flying colors. I will always service my ca More

by jerrypaule
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Matlock, Rick Dana, Jerry Gritt
Apr 06, 2020 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

March 28, 2020

Quick and easy service. Due to the virus they were not busy at all. Got my oil changed in an hour. I do wish the waiting room had been cleaned recently though. You can tell it hadn't been wiped down all d More

by misslarissamichelle
Recommend Dealer
Yes
Employees Worked With
Rick Dana, Jerry Gritt
Apr 06, 2020 -

Lou Fusz Ford responded

Thank you so much for your review! We value your business and look forward to seeing you again soon.

March 27, 2020

Fast and furious as usual. I have been here 6 times now and the receiving is always great. That is what I liked the most. More

by saikrishna905
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Apr 06, 2020 -

Lou Fusz Ford responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to assist you and please let us know when we can do so again!

March 27, 2020

Great personal attention to detail. Pleasant experience all the way around. No hassle and easy to work with people. I am looking forward to future service visits. Dan and Billy make a More

by AVA Van
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger, Billy Hoeflinger, Jeff Ream, Rick Dana
Apr 06, 2020 -

Lou Fusz Ford responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future.

March 25, 2020

Great Service! Quick and great service! I didn't have an appointment, but Rick and the staff were able to get me in. I would defiantly bring my vehicle back when in More

by veaon.harris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Apr 06, 2020 -

Lou Fusz Ford responded

We’re delighted to hear of your positive experience at our dealership. It was our pleasure doing business with you.

March 25, 2020

Dash warning light Rick was great to work with and even though additional parts needed to be replaced in the end taking more time, Rick made sure customer service and sa More

by ryan.law
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Apr 06, 2020 -

Lou Fusz Ford responded

Thanks for the wonderful review! Anytime our customers let us know that they had a very pleasant experience it brings us great joy. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

March 25, 2020

We purchased a Ford Police Interceptor (Utility) from John Dolan. It was a seamless, pleasant experience from start to finish. They really took care of us. We highly recommend John and Lou Fusz. More

by darin.chance
Recommend Dealer
Yes
Employees Worked With
Honey Woensdregt, John Dolan
Apr 06, 2020 -

Lou Fusz Ford responded

Thank you for writing this amazing review for our team! We work incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

March 25, 2020

Service was great! But you've got to be kidding me that I have to write an essay an answer a bunch of questions just to give you a little feedback. this survey is the most annoying part of the entire experie More

by jeff
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Apr 06, 2020 -

Lou Fusz Ford responded

Reviews like yours are truly a breath of fresh air! We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you.

March 25, 2020

They were very friendly and were able to get things done timely. I had multiple issues and all were able to be addressed in one visit More

by gilbert2621
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Apr 06, 2020 -

Lou Fusz Ford responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else.

March 25, 2020

I brought my car in for some service and Brandon was great! He was really easy to work with and got everything taken care of. More

by MEGRC.TAYLOR
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Apr 06, 2020 -

Lou Fusz Ford responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.

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