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Lou Fusz Ford

Chesterfield, MO

4.6
2,233 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,233 reviews

April 16, 2020

Very helpful. I had to have the lift gate motor replaced in my 2016 Ford Edge. With the pandemic I had postponed my appointment once already. I called last Friday v More

by Pattyherath
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jun 01, 2020 -

Lou Fusz Ford responded

Thank you for the 5 star rating! We really do appreciate your business and look forward to serving you again in the future!

April 15, 2020

We had a defective window control button. The part was order and installed in a timely manner to our satisfaction. We are very satisfied with the service we received. More

by delkimwalls
Recommend Dealer
Yes
Employees Worked With
Brandon Drazic, Brandon Piel
Jun 01, 2020 -

Lou Fusz Ford responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future.

April 14, 2020

Easy online appointment with text and email reminders as well notifications and updates from service advisors. Very knowledgeable advisors that will always look for ways to accommodate your needs. Always tr More

by 3troyk
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jun 01, 2020 -

Lou Fusz Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

April 14, 2020

2 Ford in 3 yrs We have bought 2 Fords in 3 yrs and everything has been perfect. Sales was great and now service is doing the same great job. More

by STEVE GIANINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Noles, Steve Gianino, Bryan Anderson, Josh Rosenthal
Jun 01, 2020 -

Lou Fusz Ford responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to assist you and please let us know when we can do so again!

April 13, 2020

Good Service I went in for a battery replacement and I had a fast and great customer service and they gave me a coupon for a free car wash. Great dealership. More

by plamarca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana, Jerry Gritt
Jun 01, 2020 -

Lou Fusz Ford responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.

April 12, 2020

I am so grateful to have Lou Fusz Ford to take care of my car service needs. The staff is wonderful and answers all my questions about my car. They also have a nice waiting area. So glad to have found Lou Fu More

by DLM
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Jun 01, 2020 -

Lou Fusz Ford responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else.

April 10, 2020

I went in for an oil change and tire rotation. They offered other services as preventative maintenance without pressure. They left the car clean inside and gave me a coupon for a free car wash. Very More

by mjmaydelott
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Jun 01, 2020 -

Lou Fusz Ford responded

Reviews like yours are truly a breath of fresh air! We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you.

April 09, 2020

Great job! I had a couple of different issues with car in the last week but they were handled quickly and correctly. I will always come back to Lou Fusz Ford More

by jerrypaule
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Matlock, Jerry Gritt
Jun 01, 2020 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

April 09, 2020

First vehicle purchased from Lou Fusz Ford was a 1991 Ranger. Purchased many vehicles since. Great customer service and quality service work. Dan Hoeflinger is the best. More

by Jmckune
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jun 01, 2020 -

Lou Fusz Ford responded

Thank you for doing business with us. We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

April 08, 2020

Just when I thought my interaction from my previous visit with the guys in the Service Department from Ronnie to Rick to Brian couldn’t get any better, they come through again! Thanks as always, boys. More

by BlackOps2018
Recommend Dealer
Yes
Employees Worked With
Ronnie (Master Diesel Service Tech), Brian Noles, Rick Dana, Brandon Piel, Jerry Gritt
Apr 08, 2020 -

Lou Fusz Ford responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.

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