Lorenzo Buick GMC - Service Center

I took my enclave for a 45K service, they asked me to a transmission flush which i did. They overfilled my transmission and it stated Slipping and shuddering thereafter. These guys have no idea what they’r transmission flush which i did. They overfilled my transmission and it stated Slipping and shuddering thereafter. These guys have no idea what they’re doing. No one ever picks up the phone in the dealership. Nightmare all around. More

Very grateful and nice person with an excellent customer service service More

Would not buy a vehicle from them again. The Owe me a second key and never service the vehicle. I've called no calls back. second key and never service the vehicle. I've called no calls back. More

The absolute worst customer service I’ve ever dealt with. Came in for a service in March Then again in June, was quoted extremely high for some work, took my car elsewhere for a much cheaper price. I ca Came in for a service in March Then again in June, was quoted extremely high for some work, took my car elsewhere for a much cheaper price. I called to obtain a copy of the receipt for the work done in March so my current mechanic could know what was done. I must have called 60 times with no solution what so ever to simply keying in my phone number and pressing print or email me a copy of the receipt. Called and spoke to multiple people who would transfer me to voice mails that were never returned. Disgusted with the level of importance they place on previous customers, was treated unfairly only because I chose to take my vehicle somewhere else. More

3 Hertz vehicles still there after 100 days each. The advisor Obi promised the vehicles to ready today and still nothing. Would not recommend it to any friends or family advisor Obi promised the vehicles to ready today and still nothing. Would not recommend it to any friends or family More

To my humble opinion as a customer of more than 10 Yrs, the service has come down 80%. Since the personell change a few months ago to me the Service Dept is the WORST. I can not blame the Advisors but t the service has come down 80%. Since the personell change a few months ago to me the Service Dept is the WORST. I can not blame the Advisors but the Service Dept is the WORST in the years I being a Client. More

I took my truck to get an oil change and a bed cover I took my truck to get an oil change and a bed cover installed, and I warranty issue with daytime running lights. NO ONE ANSWERS the phone. I needed I took my truck to get an oil change and a bed cover installed, and I warranty issue with daytime running lights. NO ONE ANSWERS the phone. I needed an appointment couldn’t get one, also need to know if the headlamp got to dealer to take it back no answer. Wish I could give dealer 0 stars More

Work wasn’t performed as expected and I was lead to believe was, which I brought the the service agent’s attention.... Then I was told they didn’t have the part so like before I waiting on a call to believe was, which I brought the the service agent’s attention.... Then I was told they didn’t have the part so like before I waiting on a call to go back in for the same situation. More

Two slow, raking si much unnecessary time wile customers is suffering in the waiting area, in my case may car was completed and parked and never advised me, very frustrating with that dealer is suffering in the waiting area, in my case may car was completed and parked and never advised me, very frustrating with that dealer More

I recommend the dealer for the purchase, and my experience with the Azuam seller was the best as well as the cleanliness and attention of the rest of the staff. On the other hand, in my first oil experience with the Azuam seller was the best as well as the cleanliness and attention of the rest of the staff. On the other hand, in my first oil change and tire rotation service, the experience was FATAL, after making an appointment by phone with one of the rep. of serv. when I arrived the appointment was never made, I was attended and I had to wait more than 2 hours, and the service was not of quality . Since then 2 months ago and I am pending to change a sensor of the car that is defective and I call by phone and they do not answer the calls and I went personally and the person who attended me told me that I had to wait !!! They would contact me, I think the quality of service and customer service is the best recommendation for any site.. Recomiendo al dealer para la compra, y mi experiencia con el vendedor Azuam fue la mejoral igual que la limpieza y atencion del resto del staff. En cambio en mi primer servicio de cambio de aceite y rotacion de las gomas la experiencia fue FATAL , despues de hacer un appointment por telefono con uno de los rep. de servicios cuando llegue nunca estuvo hecho el appointment, fui atendida y tuve que esperar mas de 2 hrs , y el servicio no fue de calidad esto fue hace casi 2 meses y estoy pendiente para que me cambien un sensor del auto que esta defectuoso y llamo por telefono y no contestan las llamadas y fui personalmente y la persona que me atendio me dijo que habia que esperar !!! ellos me contactarian , creo que la calidad del servicio y la atencion al cliente es la mejor recomendacion que pueda tener cualquier sitio. More