Lorenzo Buick GMC - Service Center

When I arrived, the guy said 2 1/2 hours and I was worried about the long wait, in fact the car was ready before 2 hours. Customer service was courteous and helpful worried about the long wait, in fact the car was ready before 2 hours. Customer service was courteous and helpful More

I arrived without appointment and the person who received my car was really nice and helpful. my car was really nice and helpful. More

Service took over 4 hours just to check the AC. No repair. Just added refrigerant. This was also on a user car purchased just a week prior. This should have been checked prior to sale. Asked for a man repair. Just added refrigerant. This was also on a user car purchased just a week prior. This should have been checked prior to sale. Asked for a manager to call me but my sales rep Jorge would not facilitate this. The person who took care of me during the service though Mike, was great. More

I was absolutely disappointed with the Service Dept. On Nov 9th, I made an appointment with Geovanny Suarez via text for Nov 10th at 11:00 a.m. When I showed up, I was told that Geovanny is no longer work Nov 9th, I made an appointment with Geovanny Suarez via text for Nov 10th at 11:00 a.m. When I showed up, I was told that Geovanny is no longer working at that location and that I did not have an appointment but if I was willing to wait 2 hours, they could serve the vehicle. I told I could not wait and therefore, made an appointment for Nov 12th at 12:00 noon. When I arrived at 11:55 a.m. there was no line whatsoever in service area, but there was no service personnel either. I went inside to the receptionist and she mentioned that is normal (????) that I just had to wait. Finally someone came and said although I had an appointment it will take 2 hours! After this period of time I started asking periodically for the vehicle, and every time they would say that it was going to be ready soon. It was 3:00 p.m. and I had not had any lunch and had a doctors appointment at 4:00 p.m. Once again, I asked if the car was ready, and they indicated that yes, and that it was being washed. At 3:30 p.m. I went and look for myself and saw the car was parked (not washed), so I said to the service advisor that it is not being washed and that I needed the car as it is. They brought the car and said they would not charge me so I can "leave happy". I thanked the gesture but did not leave happy at all. That day, Friday Nov 12th, I did not have lunch at all and missed my doctor's appointment as well. I believe this is unacceptable that I spend most of the day waiting for the car to have an oil change and tire rotation. Where can I go next time to get satisfactory service??? Besides, I am sorry to say but it seemed to me the service advisors were not busy at all. More

Good communication from Chris, our service rep, and quick turnaround time for the necessary repair. turnaround time for the necessary repair. More

Although the Service Unit was very busy and I had to wait a while, the job was done properly and I was very satisfied with the results. a while, the job was done properly and I was very satisfied with the results. More

Good service and excellent attention but a very long wait should improve that excessive wait should improve that excessive wait More

Esta ves fue muy rápido y profesional el servicio realizado. Felicitaciones a todo el personal realizado. Felicitaciones a todo el personal More

Estoy muy satisfecho esta vez con la atención y el profesionalismo de todo el personal profesionalismo de todo el personal More

The BUYING experience "excellent" the seller" lovely woman"and sincere, better person, can't be, the service at shop" and costumer help and access "poor" to *worst* *experience ever*, sorry its the trut woman"and sincere, better person, can't be, the service at shop" and costumer help and access "poor" to *worst* *experience ever*, sorry its the truth" and I wish as a costumer and consumer, those things changes for the good of all together to make a better place for same workers, costumers, like me that saw this place at the moment" like a family zone" but with those" No interest in helping you" in fixing my car under warranty bought there" with a check engine light issue" still waiting for their call", it's been 3 weeks nothing, no "courtesy vehicle", nothing, can't feel satisfied at all "Am still waiting for the part they told", my car needed" so meanwhile use the vehicle like that", then you stand there waiting for someone to talk to you" and nothing they pass next to you "not even saying hello,", or asking you", if need help" am expressing my experience at."Service" here" hope this review help em, make conscience of what they are not doing right" that could lead to many negative outcomes" personally" talking" its what its" mutual transparency and respect are the base for a "BEST BUSINESS RELATIONS" BETWEEN COSTUMERS AND PROVIDERS", NOTE: "QUALITY ASSURANCE* CHECKED* M.F" More