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Lorenzo Buick GMC
Miami, FL
2,592 Reviews
~New & GM Certified Used Cars!
~Special Finance Department for troubled credit.
~Authorized Saturn, Hummer, Chevy and Pontiac Repair Facility. We service ALL vehicles!
~Free pick up and drop off from the airport!
~State of the art facility with WiFi, kids playroom, couches and chairs, ice-cream, etc.!
~Service department open on Saturdays!
~Test drive a car in the comfort of your own neighborhood...we will bring the car to you!
~No hassle price quotes!
~Free Carfax provided on every used car!
Stop by and see why our customers say that at Doral Buick GMC, "Car buying is made simple."
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 AM
Sunday Closed
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Showing 2,592 reviews
July 08, 2013
I had a horrible experience with this service department. Long story short, my car (2008 G8 GT) lost complete power on the highway while I was making a trip to Miami. I found the closest dealership to my hot Long story short, my car (2008 G8 GT) lost complete power on the highway while I was making a trip to Miami. I found the closest dealership to my hotel and dropped off the car. The next day around noon I received a call saying the car was a simple fix and I owed $320. I normally work on my own car but I was without tools and did not have any time as this trip was for competitions (Civil engineering). I was charged $150 for a Mass Airflow Sensor which I was told just died (nobody I have ever talked to said they just die.. including the dealership I had to bring it to later on). Also a charge of $160 for labor was ridiculous based off the fact that it comes off with 2 screws and then put right back in place. Its a 5 minute job. I just needed my car back and I paid and expected it to be fixed. 150 miles down the road, the SAME EXACT ISSUE HAPPENED!! I paid another $170 just to get home (didnt have time to investigate the issue). A trip from Miami to Jacksonville should never take 12 hours. I contacted Doral requesting a refund and they told me that I would have to bring that issue up with GM Customer Service. I contacted GMCS and explained the entire issue. They worked with me and another dealership in Jacksonville to correct the issue (faulty fuel pump, covered under warranty). Welll by the end of that, GMCS told me that they are not incharge of refunds and that I would have to contact the dealership. Had I known this, I would have filed a dispute with my CC and received my money back. I sent an email to the service advisor I worked with, Tony Herrera. It was a nice email stating the issues that I had and requesting a refund. I received a voicemail the next day from him and he was not happy at all. I tried calling him multiple times, leaving voicemails and sending him emails. When I finally received a response, it was very rude. He was not professional at all stating that I never called him (I know I did since it was the number on his business card) and just blatantly said no refunds without a reason. I feel as if I was taken advantage of based on my situation and treated very poorly after I paid. The only thing positive I can say about the dealership is that it was very clean. I will be posting this everywhere that can have a review on this dealership and hopefully I get my word out. More
by jasonfoskey
July 02, 2013
Excellent Sales person. very helpful and kind. I will strongly recommend Jesus and the Dealer. We knew what we want and jesus found the car ny wife want with the right color strongly recommend Jesus and the Dealer. We knew what we want and jesus found the car ny wife want with the right color More
by alexcfg
July 02, 2013
Mr. Jesus Gonzalez was very nice and professional. He tried his best to look for the deal that I needed. He is a very friendly and at the same time he inspired me confidence. I'm very happy with his serv tried his best to look for the deal that I needed. He is a very friendly and at the same time he inspired me confidence. I'm very happy with his service. More
by elenitab
July 01, 2013
I did not have the work done at the time I visited because I cannot afford it right now. However, I will not hesitate to take my car to Mr. Herrera for the repair. I found him to be friendly, professi because I cannot afford it right now. However, I will not hesitate to take my car to Mr. Herrera for the repair. I found him to be friendly, professional and extremely knowledgeable. He took the time to explain the work needed, the costs and the time it would take to perform the repair. He did not pressure me, like many other service people would have, and for that reason I felt comfortable with this dealership. More
by mpelleya
July 01, 2013
The experience at Doral Buick GMC was superb and salesman Antonio Corcho was very helpful, knowledgeable and professional. Mr. Corcho made the process of leasing my first vehicle easy and highly enjoyable. H Antonio Corcho was very helpful, knowledgeable and professional. Mr. Corcho made the process of leasing my first vehicle easy and highly enjoyable. He alone exceeded all standards expected by the delearship and my return in the future is guaranteed. More
by carlosperez1588
Employees Worked With
Antonio Corcho Orozco
July 01, 2013
i was helped out very professionally and cordially by the sales associate jesus gonzales. he was very receptive to my needs, and helpful all while not being pushy. excellent attention and experience on my vi sales associate jesus gonzales. he was very receptive to my needs, and helpful all while not being pushy. excellent attention and experience on my visit. would recommend. More
by almor009
June 30, 2013
I brought in my car because it is close to my job and I needed to fix my car while at work. I had no idea what was wrong with my car and I did not know who to trust also i drive a toyota and not a Buick (n needed to fix my car while at work. I had no idea what was wrong with my car and I did not know who to trust also i drive a toyota and not a Buick (now a days it's hard to know who trust). The team at Doral Buick have restored my faith alto dealerships. Especially Mr. Tony Herrera, he was professional honest and friendly. My car was ready by the time I had to leave work and fixed perfectly. Thank you Doral Buick! More
by lemartinez
June 27, 2013
I purchased my New GMC Acadia with Joel Camacho and I couldn't be happier my new car. He displayed professionalism and great customer service. I would highly recommend Joel to friends and Family. couldn't be happier my new car. He displayed professionalism and great customer service. I would highly recommend Joel to friends and Family. More
by Ajose305
June 27, 2013
This is the best service I ever had would recommend this to any of my friends or family also if people was to ever go any where go Doral Buick GMC I mean I love this place there no other place that would gi to any of my friends or family also if people was to ever go any where go Doral Buick GMC I mean I love this place there no other place that would give you better service at least that what I think.They help me when no one else could and the service was fast he got me in and out right away. So I give this place 5stars More
by sfsgsupervisor
