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Long Cadillac

Southborough, MA

4.8
417 Reviews

218 Turnpike Rd. (Rt. 9)

Southborough, MA

01772

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417 Reviews of Long Cadillac

August 03, 2024

Fantastic Service, Jody was an excellent ,knowledgeable service advisor. I am please to do business with Long Cadillac. More

by SCOOP7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Smith
August 01, 2024

Great place to have your car serviced. Very professional auto technicians and service consultants. Highly recommend Long service. More

by MMAZUROSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker, Brian Wilcox
July 26, 2024

Jody was excellent about keeping me informed, what the issues were and the costs. Car delivered as promised More

by JIMSGRANMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox, Bob Morse, Jody Smith
July 25, 2024

Ron, the salesman that we dealt with was helpful and kind. He made the entire process painless. His boss was also very kind and easy to deal with. We left feeling very satisfied with our experience and More

by VOLKS1956
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Jones, Ron Mazurek
July 25, 2024

BriAn is always pleasant and professional. He keeps track of all my service records refers back much like a doctor to ensure that nothing gets missed, it’s a pleasure to work with him. The dea More

by GAYLEDONNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
July 24, 2024

Always fast and reliable service. Curtious and efficient. Your sales department is very knowledgeable as well More

by TABARENTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Morse
July 23, 2024

I always get great service from Brian. He does a great job and I’m pleased to do business with him. More

by JTOLEARY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker, Tohm Palaima, Brian Wilcox
July 21, 2024

From the beginning of our journey through the repair process, the service team made the transition easy and informative. Our Escalade was repaired and our extended warranty was negotiated thoroughly ma More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox, Bob Morse, Jody Smith
July 19, 2024

Not impressed at all with the final sales. They didn’t call back as promised. I had to call for updates on my registration. When I asked why they didn’t call back, they said in a text they wer More

by otisbrink
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
No
Employees Worked With
Tohm Palaima, Bruno Medina
Jul 22, 2024 -

Long Cadillac responded

Mr. Brink, We don't have any records with this name but I believe you responded to a survey a few weeks ago and it appears you are now using your "screen name". When we reached out to discuss your concerns, we received a sarcastic response, followed by another unnecessary response a few hours later so we "closed the matter". We are confused why you would be sending in another email a few weeks later, when we have had no further contact since your original feedback a few weeks ago. I would be happy to discuss your concerns in a constructive and professional manner at anytime and I can be reached at 508-683-1157. Scott Barry Long Cadillac

July 19, 2024

Good experience. Very low pressure environment, friendly, easy to work with. Good inventory of vehicles. More

by MRJEFFMANNING
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hank Landry
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