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Lombard Ford - Service Center

Barkhamsted, CT

4.6
450 Reviews
Call Service Center (855) 615-1717

450 Reviews of Lombard Ford - Service Center

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November 10, 2022

Just purchased a new vehicle and decided to decline dealerships warranty and purchase this warranty instead. Emma was very pleasant to work with. She was very prompt with her responses and I felt that More

by cb20012014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2022 -

Lombard Ford responded

Thank you for your excitement and kind words! We really appreciate you, too, and we're here for you if you ever need us.

November 02, 2022

My first time after I purchased my vehicle from them. I got there early and they were able to get me right in. Very friendly and nice and quick - More

by rosemarieibank
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2022 -

Lombard Ford responded

So happy to hear your experience was a good one Rosemarie. We aim to please! See you next service. Your friends at Lombard Ford

November 02, 2022

The service was quick and efficient. There was no need to ask the service personnel questions about how much longer it would take. More

by DGGOETZ_4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Cersoli
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Nov 03, 2022 -

Lombard Ford responded

Sounds like the perfect service visit! Thank you for your patronage and for taking the time to let us know your experience. Happy Holidays to you and yours. Your friends at Lombard Ford

October 17, 2022

I got there at 9:00am they said it would be ready in an hour or less. It was ready in 45 minutes. Everyone was nice and helpful. More

by MARIEH24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2022 -

Lombard Ford responded

Thank you Marie for taking the time to share your experience. Always glad to hear folks are satisfied with our service. Your friends at Lombard Ford

October 03, 2022

Mixed feelings, good oil change . Difficulty with staffing and getting parts. Poor communication.Finishing repairs at another Ford dealership. More

by danceswsissors
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle Greenberg
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2022 -

Lombard Ford responded

I am sorry that we weren't able to get the part needed from the manufacturer before you left for Florida to get your family before the storm hit. We have no control on getting the parts needed from Ford especially on an almost 10 year old vehicle with 157k on it. We stock basics and things for the newer models but its impossible for us to stock everything. I will talk to your advisor about having better communication with you next time.

October 01, 2022

Very easy to schedule. service department friendly and able to answer questions. repair was completed on time and as promised. More

by Piet824
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 30, 2022

Service department is not what it use to be. Just had my truck towed...not to them. More

by BKOREN3591
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Drew Paris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
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Sep 30, 2022 -

Lombard Ford responded

Mr. Koren, I'm not sure why you would give us this review when you didn't have it towed here. The last time you had it here on 9/1 there were codes for a misfire which lead to spark plugs which were replaced under warranty and we haven't seen it since then. We can't see into the future to see problems that might happen on your 2014 F150.

Oct 01, 2022 -

BKOREN3591 responded

It is a repeat of the same problem. When I brought it in the first time changing plugs was the answer. Upon driving the truck after the service their was a sound when a load was put on the truck that sounded like a miss fire. I brought it back. Lombard charged me $100 to test drive it and listen. A service was scheduled. The truck was there 4 days awaiting new plugs. When I picked it up I believe I was told the plugs taken out fired fine so were put back in. A few bottles of Octane booster were put in as well. There is some type of problem that needs to be fixed. I just don't trust Lombard any longer for service.

Oct 03, 2022 -

Lombard Ford responded

The thing is we found multiple noises and had to have you come in and drive it with the tech to make sure we are chasing the same sound. We got tech line involved and actually let them see what we were dealing with and they pointed us to a SSM that said a pinging sound with your motor is normal if you aren't using high quality gas and then told us to add Octane booster to see if the noise changes which we did and then we put in brand new spark plugs we didn't just put back the used ones because you had 2 codes in the system for misfire p0300 and p0316 which based on Ford's pin point tests lead us to a spark plug issue.

September 16, 2022

Great people great professional service! The service staff is sincerely friendly and happy to answer any and all questions. More

by JAMULHALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
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Sep 16, 2022 -

Lombard Ford responded

Sounds like you're happy with the service you received. Glad to hear it! Thank your for your review and we hope to see you again. Your friends at Lombard Ford

September 14, 2022

Easy to schedule the service, part available, taken on time for my appt. Staff very courteous and helpful! More

by BSICONOLFI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Report | Print
Sep 15, 2022 -

Lombard Ford responded

Thank you for letting us know how your visit was. We strive to treat our customers the same way we would like to be treated. Your friends at Lombard Ford

September 09, 2022

To much money for a oil change. 96 dollars, I will not bring her car down there again . More

by RONALDHAYES01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Drew Paris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Report | Print
Sep 09, 2022 -

Lombard Ford responded

Unfortunately in the two years since your last oil change the price of parts and oil has jumped up. The synthethic and blends have gone up but that isn't the dealerships choice. We buy it from Ford I have coupons that I send out to try and help. I saw that we recommended tires due to the tire rot and that they are 4/32nds and 5/32nds and that we recommended rear brakes because the rotors are not good and you are at 4mm. I can see about helping you on the pricing since you didn't have the coupon for the oil change service. Also you used your Ford Pass points so it was only $8.27 but you will get credit with Ford pass for the full amount of the service work.

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