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Lombard Ford - Service Center

Barkhamsted, CT

4.6
450 Reviews
Call Service Center (855) 615-1717

450 Reviews of Lombard Ford - Service Center

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May 03, 2023

Emma was knowledgeable, professional and friendly; she made the process go quickly and is a credit to Lombard Ford. More

by duke
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2023

Just an all round friendly place. Great customer service and knowledgeable staff. Wouldn’t take my car any place else! More

by Gerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
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May 02, 2023 -

Lombard Ford responded

Always glad to assist Gerry. Please let us know should we do any thing that changes your opinion. You are a valued friend here at Lombard. Your friends at Lombard Ford

April 25, 2023

Worst experience and dealer service ever. They had my truck a total of 4 months for AC work and it was still not fixed properly when I was called to pick it up. I had to bring my truck back 3 More

by Breal.ag33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drew Paris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
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Apr 25, 2023 -

Lombard Ford responded

I'm sorry you felt like the need to post this review almost five months after it was here but you aren't telling the entire story. You brought in your 14 Expedition that you didn't buy here and you had an aftermarket warranty that was involved in the claim. There was an issue with getting parts for your vehicle because some of the parts where discontinued and we couldn't get them aftermarket or from a junk yard at the time. There was metal in the system so the front a/c as well as the rear a/c system needed to be replaced. Your warranty company kept asking for more evidence as to why we were replacing pieces and tried to get involved to getting parts for your vehicle. As far as the steering shaft being left loose, after you took the vehicle it was a few days later before we heard from you about that complaint and we offered to get you right in to look at it. I would have thought that if the steering wheel didn't feel right as soon as you left the dealership you would have turned right back around and had the issue addressed.

March 28, 2023

I purchased my second extended warranty for my 2015 Mustang yesterday from Emma Allen. She emailed me all the plans that were available and the pricing for each of them so when I called her to make the More

by Donyduck53
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 27, 2023

Drew and his team work seamlessly together! George and Rob always make me feel at home whenever I'm there! More

by MMANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Fogarty, Rob Lombard, Mike Mans, John Cersoli
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March 24, 2023

Changed the oil and repaired the window. Did the work while I waited. All set More

by ejgutowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Dew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Lombard Ford responded

Isn't that the best way to receive service?! We're glad we got to accomplish that for you. Thank you sir for sharing with us. Your friends at Lombard Ford

March 24, 2023

Accessory parts ordered and in within a day. Easy appointment set for recall repair and install of all accessories. All work done quickly and professionally. First rate service in every way at L More

by nofaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2023 -

Lombard Ford responded

We try to make our quest's visit as painless as possible. ;) Sounds like we succeeded. Thank you so much for your patronage. Enjoy your vehicle. You're welcome to contact us for any reason. Your friends at Lombard Ford

March 13, 2023

The great job I have grown to expect! ! On time and under budget, can't beat that. More

by EMORRISON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Report | Print
Mar 15, 2023 -

Lombard Ford responded

Thank you SO much for letting us know how satisfied you are with our services sir. Always a pleasure to work with you. Until we see you again, stay safe. Your friends at Lombard Ford

March 11, 2023

Excellent service, completed warranty repair as scheduled. Explained what was wrong and needed to be done for this repair. Very happy with the results. More

by williamgreenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2023 -

Lombard Ford responded

Thank you for sharing your Service experience William. We appreciate you and your business. Glad we could get your vehicle repaired as needed. Don't hesitate to reach out to us again should you have any questions or concerns. Your friends at Lombard Ford

March 08, 2023

Brought my truck in for a regular scheduled service appointment and was not disappointed. Good service and friendly staff. Would recommend More

by Not0703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cersoli
Report | Print
Mar 10, 2023 -

Lombard Ford responded

Sounds like your visit was a good one. Glad we could take care of you and your truck. Thank you for using Lombard Ford for your vehicle needs. We appreciate all recommendations and will take good care of them as well.

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