Lokey Volkswagen - Service Center

Appreciated the out of the box thinking for the repair need. Appointment was timely and efficient. Everything was explained in detail. Will continue to bring my car there for servicing. need. Appointment was timely and efficient. Everything was explained in detail. Will continue to bring my car there for servicing. More

Doug Ramirez took care of my car and kept an open line of communication along the way. The process was seamlessly executed. I would recommend Lokey when buying a vehicle. communication along the way. The process was seamlessly executed. I would recommend Lokey when buying a vehicle. More

I made the appt on line a week in advance with the request to call me to discuss my service appt. after waiting 4 days with no call I then called 2 times once each day prior to my appointment and stil request to call me to discuss my service appt. after waiting 4 days with no call I then called 2 times once each day prior to my appointment and still no return call. Once I arrived the advisor said he had no knowledge of my request or my phone calls. Your company would not give out a loaner vehicle so I was unable to get all the service work done that I needed and the shuttle does not take me back to Tampa where I need to go for work. I was only able to get the oil change completed due to the lack of communication from your staff. I waited two hours to get the oil change done after having an appointment scheduled at 9:30, the car was supposed to have been washed according to the service advisor and when I got in the car to leave it was apparent that it was not cleaned like the advisor had stated it would be. I purchased a vehicle from the dealership which is the reason why I return for the oil change. I was informed they were included at no charge when purchasing a vehicle. That has been the only positive in this entire dealings with your service department. I purchased a vehicle from the dealership which is the reason why I returned for the oil change. I was informed they were included at no charge when purchasing a vehicle. That has been the only positive in this entire dealings with your service departmentI do on another BW and take it to Rives for service. Not all they are they prompt with the service the car always comes back clean and even if I’m dropping it off only for an oil change they always have a loaner available if I don’t want to or have time to wait. I do on another VW and take it to Rives for service. Not only are they prompt with the service, the car always comes back clean and even if I’m dropping it off only for an oil change they always have a loaner available if I don’t want to wait or have time to wait. More

It was my first oil change. Service was prompt and courteous. Everything checked out fine. I was in and out within forty five minutes. Thank You courteous. Everything checked out fine. I was in and out within forty five minutes. Thank You More

Service I do not have 25 words to add. Your questions are adequate . Everyone is friendly and efficient, personable, good work ethics. Five more words I can n I do not have 25 words to add. Your questions are adequate . Everyone is friendly and efficient, personable, good work ethics. Five more words I can not do. This ahold be shorter. More

Great service! It was on time and the personnel is very accommodating! It was our first oil change service and we’re happy with our experience! accommodating! It was our first oil change service and we’re happy with our experience! More

They took care of my issue quick. He also has me set up to bring my daughters car in next week. Thank you very much to bring my daughters car in next week. Thank you very much More

We brought in our car for its regular oil service and were disappointed at the length of time it took to have the oil changed. We told the service agent we would wait. We checked in at 1.5 hours after were disappointed at the length of time it took to have the oil changed. We told the service agent we would wait. We checked in at 1.5 hours after noticing our vehicle was still sitting out in the parking lot. Within 40 minutes after this our vehicle was ready. More

I recently brought my 2019 Jetta GLI S in for a new tire. I initially spoke to Brian and picked up the car from Antonio. This visit, like all my past visits, was an enjoyable experience. Brian and Antonio we I initially spoke to Brian and picked up the car from Antonio. This visit, like all my past visits, was an enjoyable experience. Brian and Antonio were courteous, extremely knowledgeable and seemed to genuinely want to make sure that I had a good experience at the dealership. I feel as though Brian, Antonio and most of the other employees I've met don't have to try and do a good job because a good job happens naturally when it's done by good people. My wife and I have been coming to Lokey Volkswagen for a little over 7 years now. Antonio, Brian, Geneva (who sold me the GLI) and the other staff at the dealership i've met are one of the main reasons why I keep coming back to Lokey Volkswagen. More

Antonio DeLima was extremely professional and provided a very high level of customer service from beginning to end. He should be highly valued to Lokey VW. very high level of customer service from beginning to end. He should be highly valued to Lokey VW. More