Lokey Volkswagen - Service Center

I have been with this service department for a year. Very friendly and professional. This time i had to use the shuttle. Lokey to me home and picked me up. The best service department i have worked with in 3 friendly and professional. This time i had to use the shuttle. Lokey to me home and picked me up. The best service department i have worked with in 30 years in Florida. I highly recommend Lokey. More

I typically don't have any issues, but this time was different. I noticed not many were wearing masks indoors - both employees and customers. I was also left me hanging at the mall after being dropped o different. I noticed not many were wearing masks indoors - both employees and customers. I was also left me hanging at the mall after being dropped off. Then, I arrived back to an empty counter to retrieve my counter. I had to flag someone down to be able to retrieve my vehicle. This time I was unimpressed and don't plan to go back until after the virus is under control for fear of catching it and bringing it home to my mother. More

I love Lokey Volkswagen for their sales and I appreciate the free oil changes my only complaint is that every time I come in for an oil change it takes 2 hours the free oil changes my only complaint is that every time I come in for an oil change it takes 2 hours More

Bait and switch prepaid maintenance program. I was told I was purchasing the vw prepaid maintenance for my car, but when I went to use it I was told I really purchased a coupon book, even though my purchase was purchasing the vw prepaid maintenance for my car, but when I went to use it I was told I really purchased a coupon book, even though my purchase agreement clearly says “maintenance.” I am beyond upset. More

Brian Belviso, Alex, and Kyle Enos were all excellent. Pleasure to deal with all three. We have two vehicles that we have serviced at Lokey, wouldn't go anywhere else. Thanks guys... Pleasure to deal with all three. We have two vehicles that we have serviced at Lokey, wouldn't go anywhere else. Thanks guys... More

I recently moved to Clearwater area from Orlando and Brian and the team took awesome care of my EOS and gave great customer service! Thank you Brian! Brian and the team took awesome care of my EOS and gave great customer service! Thank you Brian! More

I brought my 2007 Triple White Beetle Conv (22k miles) in with my headlights not working. I just moved here from Chicago and own 5 VWs. The buckets that the headlights slide into, degrade over time. The part with my headlights not working. I just moved here from Chicago and own 5 VWs. The buckets that the headlights slide into, degrade over time. The parts are ~$150 but the labor can be 3-5 hours. Instead of replacing everything, the mechanic adjusted everything he could and was successful in getting the lights to function properly. The total bill was $120. It isn't often that a dealer will take the more economical route. I'm impressed! More

Courtious reception. One hour wait time promised and delivered. I handed my Lokey identification card to the service representative and it was never returned to me. I'd like to have it back. delivered. I handed my Lokey identification card to the service representative and it was never returned to me. I'd like to have it back. More

The work on the car was fine however, the car was supposed to be washed as a part of the service. The car came out dirtier than when I dropped it off. Some of the staff Was on the younger side and di supposed to be washed as a part of the service. The car came out dirtier than when I dropped it off. Some of the staff Was on the younger side and did not behave as professional as You would expect a working adult to behave. Like I said earlier the work was fine I have no complaints with the work just irritated about the the level of customer service and professionalism rest of the staff. More

They installed the front struts and vacuumed my car. I brought my own parts and they did it well within a day. The final pricing never changed from the quote or closely matches it. An alignment had also b brought my own parts and they did it well within a day. The final pricing never changed from the quote or closely matches it. An alignment had also been done. Last year an alignment had also been done and all went well. More