Lokey Volkswagen - Service Center

Poor wirkmanship After less than 100 miles from being serviced I had to return the car because the engine was running poorly. This was found to be the result of slopp After less than 100 miles from being serviced I had to return the car because the engine was running poorly. This was found to be the result of sloppy workmanship, (the air filter cover was not secured correctly after the filter was serviced) and the fuel pump was damaged by the cover moving. Absolutly no responsibility was accepted by Lokey and I had to pay a bill of almost $1,000, not satisfactory in any way. More

Quick and Efficient Lokey service is always accommodating whether I’m waiting in the lobby for work to be completed or I have errands to run while my car is worked on. Al Lokey service is always accommodating whether I’m waiting in the lobby for work to be completed or I have errands to run while my car is worked on. All concerns were addressed in a timely manner and completed with a car wash and vacuum. More

Excellent all the way Antonio was great to work with, every time. I will gladly come back here many more times. Example for any other service department in my opinion Antonio was great to work with, every time. I will gladly come back here many more times. Example for any other service department in my opinion More

First service on a new car I sent a message to the salesman who sold me the car and got a call back to schedule an appointment promptly. They greeted me at the door to get thing I sent a message to the salesman who sold me the car and got a call back to schedule an appointment promptly. They greeted me at the door to get things started. The car was ready very shortly afterwards. Everyone was friendly and the whole thing was hassle-free. More

Making customer service a priority Antonio is professional and friendly which makes for a good experience. He provides information about recommended maintenance and needed repairs witho Antonio is professional and friendly which makes for a good experience. He provides information about recommended maintenance and needed repairs without making me feel like I have to decide immediately. More

My passat My service rep was so nice and helpful. The work was done quickly and efficiently. The waiting room was clean and comfortable and my car was ready a My service rep was so nice and helpful. The work was done quickly and efficiently. The waiting room was clean and comfortable and my car was ready at the expected time. More

Zero communication I dropped my car off for service under warranty. When I made the appointment I made it clear that I would need a loaner and the woman said it would be I dropped my car off for service under warranty. When I made the appointment I made it clear that I would need a loaner and the woman said it would be taken care of. When I dropped the car off, not only did my service advisor act as if he didn’t know that I needed a loaner, but he also acted like it was an inconvenience. I was told it would “probably need to be there for one day”. Six days later I had not heard a single word from anyone. I called at 7am on the 6th day and by 5pm I had still not had a returned call from anyone. I just wanted to know the status. So I called back and when my service advisor got on the phone he interrupted me and was short with me, telling me that the car would be ready in 20 minutes and that they were delayed because they had to order a speaker. So why, at any point during those six days, could he have not called me to update me, tell me what was being done, and give me an ETA on it’s completion? Furthermore, when I picked the car up he didn’t review anything that was done. I was handed the paperwork and sent on my way. There is an issue with a noice coming from the right side of the car that I had made them aware of, but when I read through the paperwork at home I realized that it was not taken care of. If he had mentioned this when I picked it up I could have allowed him to hear exactly what I was talking about. So now I will be scheduling another appointment for this to be handled. Overall, terrible (lack of) communication. More

Last minute service request I needed service quickly as I was leaving on a last minute trip. I am happy to report my service was completed and I was able to leave as scheduled. I needed service quickly as I was leaving on a last minute trip. I am happy to report my service was completed and I was able to leave as scheduled. Success! More

Good experience Staff is very friendly and attentive. The service on my car was quick and smooth, I was in and out which surprised me, I was prepared to stay 90 minut Staff is very friendly and attentive. The service on my car was quick and smooth, I was in and out which surprised me, I was prepared to stay 90 minutes but was about 30 minutes. I was met as I pulled up which surprised me too. More

Excellent service Courteous employees that helped me from service agent to tech. Everything went smoothly,and quickly although they were extremely busy. Never felt rush Courteous employees that helped me from service agent to tech. Everything went smoothly,and quickly although they were extremely busy. Never felt rushed to get in and out. More