Lithia Volkswagen of Reno

Awesome One word....AWESOME!!!! Ray was excellent, knowledgable and most of all RESPECTFUL. Everyone in the dealer were very welcoming and had something posit One word....AWESOME!!!! Ray was excellent, knowledgable and most of all RESPECTFUL. Everyone in the dealer were very welcoming and had something positive to say. More

Warranty work Andy and steve were a great help and made me feel at ease in a very stressful situation thanks to everyone for all the help and follow up! Andy and steve were a great help and made me feel at ease in a very stressful situation thanks to everyone for all the help and follow up! More

poor customer service (no call back ) miss diagnosed. if i could give less then 1 star i would. they charged for diagnostic. you would think for car being a 2001 volkswagen jetta they would be able to nai if i could give less then 1 star i would. they charged for diagnostic. you would think for car being a 2001 volkswagen jetta they would be able to nail the problem. wrong ! wanted to replace valve body for transmission shifting problems. said would be 2 grand, and no guarantee it would fix problem. and next would be to replace transmission for over 5 grand. well i took my car out of there, took to transmission shop, replaced valve body for 500 bucks. had to take it somewhere else as this did not fix shifting problem. turned out it was the transmission control module. 20 dollar pick in pull part. plugged it in and car was fixed and transmission shifting and working fine. mind you lithia would have replaced entire transmission and that was not the problem. also called and gave detailed explanation for a service manager call back 2 times and never got a return call as promised. whats that tell ya ? also they said will look for my battery cover that my car came from there without. no word on that either. so now filed complaint with BBB, and next whoever i can find till i am compensated for money wasted and lost battery cover. More

Great place to buy a car!!! I traveled 79 miles from eastern California to visit Lithia Volkswagen of Reno for the purpose of buying a car with and for my son. Our purchase was I traveled 79 miles from eastern California to visit Lithia Volkswagen of Reno for the purpose of buying a car with and for my son. Our purchase was completed without a hitch and the people that we met, our salesman Guy Horton and finance manager Eric Eiler, provided 5 star service in helping us make our purchase. All in all, I would make that trip again without question. This is a great place to buy a car!!!! More

Great experience This was the second Jetta I bought... This time a GLI and from the best salesmen David Flyr, he always provides great service, knowledge, and makes ev This was the second Jetta I bought... This time a GLI and from the best salesmen David Flyr, he always provides great service, knowledge, and makes everything painless and smooth. Thanks VW of Reno!!! More

Best Dealership in Reno! Lithia Volkswagen of Reno has the friendliest staff! From the car buying process to the routine services, I always feel taken care of. I recommend t Lithia Volkswagen of Reno has the friendliest staff! From the car buying process to the routine services, I always feel taken care of. I recommend this dealership to all of my family and friends. More

Lithia VW I sold 2 cars, leased a new Jetta and was out the door in 2 hours. Steve was awesome and delivered what he promised. This was the second time in 4 yea I sold 2 cars, leased a new Jetta and was out the door in 2 hours. Steve was awesome and delivered what he promised. This was the second time in 4 years I leased a Jetta from Lithia VW, and I would go back again if I wasn't moving out of state. More

Easy to schedule annual maintenance for Passat Service reps were very accommodating. All work performed as outlined and car returned on time. Appreciated the complimentary car vacuum and wash. A Service reps were very accommodating. All work performed as outlined and car returned on time. Appreciated the complimentary car vacuum and wash. Andy Wallace was a pleasure to work with on scheduling, vehicle drop off, explanation of work done, and answering questions regarding future maintenance time tables. More

Stellar I need to say that i never take the time to write reviews, but i was really impressed. I called to order parts and they arrived the next day. So, i I need to say that i never take the time to write reviews, but i was really impressed. I called to order parts and they arrived the next day. So, i made an appointment for my 40,000 mile service the next day, which was done well and early. the parts came in time and the price was the best i could find. everyone was very courteous and i had a great experience. I remain impressed. More

Treated like a King This dealership is amazing! Had some trouble with the car and they were right on it, going above and beyond to remedy the problem. I left with a bett This dealership is amazing! Had some trouble with the car and they were right on it, going above and beyond to remedy the problem. I left with a better car than I bought, literally! Thanks for the upgrade. You've got a friend for life. Guaranteed to be a repeat customer. I've owned 3 VW Jettas, 3 VW Beetles, VW Golf, VW Cabrio, 3 Audi TTs, Audi A4, Porshe Cayman and now this VW Tiguan from this German company. More