Lithia Volkswagen of Reno

Terrible experience of buying used car from them . I purchased a 2012 VW EOS from them. They are very polite and proactive before selling car. But once you purchase a car from them then you can never c I purchased a 2012 VW EOS from them. They are very polite and proactive before selling car. But once you purchase a car from them then you can never contact them. They sold me a used car telling that this car has their volkwagen 112 multipoint inspections . I purchased the car by believing their words. I drive the car back to san diego . Then I took it to nearest city volkswagen authorized service center and found that car's transmission engine, filter needs immediate 40000 mile service (cost 670 USD) , brake fluid (84 USD) and coolent discolored (194 USD) . These guys can never be trusted for warranty or servicing. If you want to purchase from them and then be sure to take your own mechanic with them. When I showed the vehicle to city volkswagen authorized service center in san diego then they became surprised how can another volkswagen authorized service center sell a car hiding actual information. I will not recommend to them to any one. More

Buying experience Everyone at the dealership was wonderful. They were very helpful, insightful, and took care of all my requests. I was very happy when I left in my ne Everyone at the dealership was wonderful. They were very helpful, insightful, and took care of all my requests. I was very happy when I left in my new vehicle. More

headlight bulb replacement Was a good experience. I was there during my lunch break so it was a busy time of the day. In on and out in 20 minutes. Was a good experience. I was there during my lunch break so it was a busy time of the day. In on and out in 20 minutes. More

Good service experience Just completed my third included annual maintenance for my 2013 Passat. At the suggestion of the service manager, Scott, I dropped by in the afternoo Just completed my third included annual maintenance for my 2013 Passat. At the suggestion of the service manager, Scott, I dropped by in the afternoon after lunch time and used the Service xpress. My vehicle was looked at right away. In addition to the annual maintenance, I had a service recall for the steering wheel clock spring performed. After 90 minutes, I was back on the road with a serviced and washed car. Everyone was very nice and informative. More

Another outstanding service by Reno VW Michael Dryer, performed his duties and responsibilities as my service Advisor in a truly outstanding manner. His attention to detail and handling of Michael Dryer, performed his duties and responsibilities as my service Advisor in a truly outstanding manner. His attention to detail and handling of my Tiguan's needs were superior. I have been bringing my VW's to Lithia Volkswagen of Reno for over 12 years and the service department under the management of Mr. Scott Martin has been truly exceptional. As I have said before, only the service department will ever touch my VW's. Best Regards, Richard LaHue More

Easiest Car Purchase Ever I had seen the car I wished to purchase online first, then stopped by that afternoon for a quick look. Turi was great and answered all my questions a I had seen the car I wished to purchase online first, then stopped by that afternoon for a quick look. Turi was great and answered all my questions and gave me his card. Absolutely no pressure. We came back the next day and it only took a little over an hour to get everything completed. (I've been at some dealerships that have taken as long as 5 hours) I highly recommend Lithia Volkswagon of Reno to anyone looking for a new or used car. More

Collaborative Effort I had been to multiple dealers looking for a new commuter car with certain features on a specific budget. Other dealers didn’t want to work with me th I had been to multiple dealers looking for a new commuter car with certain features on a specific budget. Other dealers didn’t want to work with me they just wanted to tell me how things are and that’s that. It was a huge turn off. So my next stop on the list was Lithia VW and what do you know; they were calm, kind and collaborative during the entire process. They made it easy to make a deal inside my budget and I’ll be back for sure. More

Good experience Service was quick and employees pleasant and very helpful. Our wait was short and all work done on the service was excellent. The waiting area was c Service was quick and employees pleasant and very helpful. Our wait was short and all work done on the service was excellent. The waiting area was clean and sufficient beverages and snacks. More

Quick service Great service. Very friendly. I would recommend people to visit your dealership. Great customer service. I will be bringing my car back in to your de Great service. Very friendly. I would recommend people to visit your dealership. Great customer service. I will be bringing my car back in to your dealership More

A1 Service Always amazing service! They are always Professional and on-time. Thank you for not having to dread servicing on my vehicle and giving me a ride to m Always amazing service! They are always Professional and on-time. Thank you for not having to dread servicing on my vehicle and giving me a ride to my Dr appointment while waiting. More