Lithia Volkswagen of Reno

Very easy The purchase process was a very easy and relative quick process. None of the constant going back and forth negotiating the price. It was a pleasure The purchase process was a very easy and relative quick process. None of the constant going back and forth negotiating the price. It was a pleasure to do with business with them. More

Needed to get Windows and door fixed while still under warra Came in with a clicking hinge and two squeaking Windows. Was able to fix one door had to come back for the other. Due to my inconvinience I was give. Came in with a clicking hinge and two squeaking Windows. Was able to fix one door had to come back for the other. Due to my inconvinience I was give. A free oil change. Came back they did the oil change and orders parts for other window More

Thank you. My first oil change, and it was free !! Jade was helpful and friendly. The keurig was great while I waited. Thank you again for a great experience. My first oil change, and it was free !! Jade was helpful and friendly. The keurig was great while I waited. Thank you again for a great experience. More

From Purchase to Service Our family has leased or purchased 5 vehicles from this dealership. From selecting and obtaining the vehicle through its service we are well satisife Our family has leased or purchased 5 vehicles from this dealership. From selecting and obtaining the vehicle through its service we are well satisifed with just about everything. More

Efficient Good communication with time and technician availability. Appreciated estimate printout for large service coming up. Especially love the car wash! Good communication with time and technician availability. Appreciated estimate printout for large service coming up. Especially love the car wash! Thanks Jade and Lithia Staff! More

Used truck purchase I dealt mostly with Amos and he was good to work with. Amos answered my questions and we test drove the vehicle before working on a mutually acceptabl I dealt mostly with Amos and he was good to work with. Amos answered my questions and we test drove the vehicle before working on a mutually acceptable price.Overall good experience More

I am completely satisfied with my vehicle purched. I purchased a pre-owned 2015 Ram 2500. My sales professional, Bobbi Mack, is awesome. She is very knowledgeable about the sales process and she helped I purchased a pre-owned 2015 Ram 2500. My sales professional, Bobbi Mack, is awesome. She is very knowledgeable about the sales process and she helped me work through the financing of my purchase. She had my vehicle detailed and ready to go at the scheduled time for pick-up. She even came to the dealership on her day off to make sure I was satisfied with my vehicle when I took delivery. Bobbi rocks!! the finance guy was friendly and very easy to work with. the dealership had the vehicle priced right and I am very satisfied with what I paid for my vehicle. More

Great experience My salesman Amos was great. He wasn't in our faces or pressuring me to buy. He was really laid back. Once I made a decision on what I was getting, it My salesman Amos was great. He wasn't in our faces or pressuring me to buy. He was really laid back. Once I made a decision on what I was getting, it was smooth sailing from there. The process went quick. The finance guy Eric was quick and organized. Overall I had a great experience here. More

"For VW Service/repair, there's no better place to go!" I sincerely was blessed to have this Reno dealership care for my VW-'Mocha' and I. I was traveling when Mocha began to shutter quite violently. I slo I sincerely was blessed to have this Reno dealership care for my VW-'Mocha' and I. I was traveling when Mocha began to shutter quite violently. I slowly made my way to the Lithia Reno VW Dealership with my flashers on for two hours. Each person, the rep (thank you Jade), the courtesy driver (thank you Michael), and the mechanics (you know who you are) are experienced, accommodating and caring! I did not worry about a thing from the moment I followed the arrows on the pavement into the service area! Service Rep Jade spent time asking me about every detail of my still shuttering VW's mechanical troubles so the mechanic(s) could diagnose the root cause. This level of service spilled over to accommodating where the courtesy driver Michael could bring me while 'Mocha' was in for repair. I knew that all my personal travel gear would be safe and that the mechanical problem would be explored and addressed with expert repair and care. I was called during the mechanics 'exploration' process and when 'Mocha' was close to being finished so I could personally call for courtesy pickup. The ignition coil needed to be replaced and the repair cost was very, very fair! As a team, they all had me in and out in one afternoon so I could resume my travels that very day! I even received a follow up call from Jade! It has been a number of weeks now and my 'Mocha-VW' is purring! I deeply appreciate each of you making that day, a very impressive day at the dealership! To me, dealership service is a reflection of each staff, each manager, each dealership owner. There simply is no substitute or short cut to exceptional! You all love your work and it shows! Thank you for your excellence in serving! More

Easiest car purchase EVER!! I saw this car on Cars.com, and inquired about it. I was contacted immediately by Steve Disteli who gave me all the info on the car. He followed up I saw this car on Cars.com, and inquired about it. I was contacted immediately by Steve Disteli who gave me all the info on the car. He followed up a week later, as I was still on the fence about the car. When I made the decision to purchase, he and his associates were very accommodating, and made it a seamless and expedient transaction. I took my first road trip on Memorial Day weekend, in my new vehicle and I love even more than I did when I initially brought it home. Very nice people that work at this dealership. I told them what I was looking for and that is exactly what I got!! No stress and no BS!! Thanks to All of you! More