Lithia Volkswagen of Reno

The whole buying and finance process was handled by a great group of professionals. I would definitely recommend Lithia VW of Reno. great group of professionals. I would definitely recommend Lithia VW of Reno. More

Lithia NO! Let me give you some background: I bought a new ID.4 in March 2023, I wrote a check for $1000 more than the cost of the car. The "financial Guy" not Let me give you some background: I bought a new ID.4 in March 2023, I wrote a check for $1000 more than the cost of the car. The "financial Guy" noticed the error but did not call me but rather deposited the check. I had the proper amount in the account but not the extra $1000 - the check bounced. The "financial Guy" called my wife and threatened her to write a new check. (The car was in the shop for its first Warranty - less than a week old) Guy, the sales person smoothed everything over and they got their money and I got the car. Now one year later, I bring the car in for its one year "checkup" I have a few minor warranty issues that I note to them and I'm handed a authorization to sign for $195. I say "No, I just want the warranty item fixed". Their response is "If we cannot reproduce them here we will charge you $195 for 1 hour of service tech time". Now I have to pay for an incompetent "service tech." because he cannot find the problem, or they are calling me a liar telling them that there is something there that they can not find. Warranty items: shimmy in the steering wheel on curves, "brake maneuvering not available", front parking sensor. Now I'm afraid to tell them about warranty items - I'll get charged! I knew I would never but another car for Lithia after the first purchase, now I will not buy another Volkswagen because of their warranty! More

Dropping off my sons vw for repairs, had been looking for a car and Guy came out to help us. The fact that he’s been with vw for 20 years made us feel pretty good. No pressure but very knowledgeable about a car and Guy came out to help us. The fact that he’s been with vw for 20 years made us feel pretty good. No pressure but very knowledgeable about the car. He showed us different cars and let us be . It really was easy More

Great job with the entire process. I appreciate the professionalism and knowledge from the sales Team. I would recommend this Dealership highly. I appreciate the professionalism and knowledge from the sales Team. I would recommend this Dealership highly. More

We would like to thank Brittany Lommori and the Lithia Volkswagen Dealer associates for the amazing experience we had buying our new SUV. Brittany was very helpful in deciding if this vehicle was right Volkswagen Dealer associates for the amazing experience we had buying our new SUV. Brittany was very helpful in deciding if this vehicle was right for our family! Everyone was courteous and never felt pressured to purchase a vehicle there. If you want great service and a great dealership for your next purchase visit them. They will try to meet your needs in buying a great vehicle! More

The entire experience was easy and fun. Guy was great to work with as well as the whole team is there to help. Guy was great to work with as well as the whole team is there to help. More

I had a good attention as soon as I arrive to the dealership. Good job. dealership. Good job. More

I liked the costumer service that they have they always do an awesome job with my process of getting a new car. do an awesome job with my process of getting a new car. More

I really had a great experience getting my car here. I received the information complete and the answers to all my questions during the whole process. I received the information complete and the answers to all my questions during the whole process. More

Andre provided good customer service and was very patient in the process of me a purchasing a car and answering my questions in the process of me a purchasing a car and answering my questions More