Lithia Toyota of Billings

Got us into exactly what we wanted We have been looking for just the right car for nearly a year and found it on Lithia's website. We have a very long list of deal-breakers which really We have been looking for just the right car for nearly a year and found it on Lithia's website. We have a very long list of deal-breakers which really narrowed our options, plus my wife and I are neurotic researchers. We also live in a rural area which makes lot-trolling nearly impossible. Although the Internet staff was very helpful, there was some confusion about the whereabouts of our vehicle by the time we made the trip to Billings. When we showed up on the lot, our car was on a transport from Missoula that had been delayed. Since the vehicle was very specific, we were not interested in any other vehicle on the lot. The staff was very understanding, apologetic and tried their best to locate the vehicle as I began my slow burn. I was incredibly disappointed because we felt that we finally found "our" car and it wasn't available. My wife and I HATE the process of purchasing vehicles and we are very quick to walk out, which I really wanted to do. Jhevon, our salesperson, convinced us to sit down and talk about pricing and such while they found the transport. I was apprehensive about doing any paperwork without actually seeing the vehicle but Jhevon assured me that anything we do would be contingent on a satisfactory test drive. He really put us at ease, was affable, and understood that we knew exactly what we wanted/expected and didn't waste our time with salesmanship. The paperwork process and financing (with Andrew) was smooth, quick and very satisfactory for us. Before we knew it, he had purchased a vehicle we weren't entirely sure existed. This is nothing short of miraculous considering that my wife and I are terribly apprehensive about the whole process and are overly careful. But it was easy to trust Jhevon. In the end, the transport showed up just 20 minutes after we left (enough time for a quick trip to the mall) and Jhevon called us immediately. The vehicle was even better than we expected. Jhevon saved a sale and we love our new-to-us 2012 Camry Hybrid. More

Successful Internet staff and sales staff great to deal with. No question everyone in the dealership is interested in making your car purchase successful. Want t Internet staff and sales staff great to deal with. No question everyone in the dealership is interested in making your car purchase successful. Want to especially recommend Jake Gruel and Brittnee Russell both of whom are knowledgeable, pleasant and enjoyable to work with. More

Great Service, Not to pushy. Rick Nickels was very helpful and made sure all our questions were taken care of and when the purchase was made he made sure we understood how to oper Rick Nickels was very helpful and made sure all our questions were taken care of and when the purchase was made he made sure we understood how to operate all the options. It was a very pleasant experience. Thanks! More

great experience,Thank you,very detailed an friendly,great communication ,great product,been with Toyota for 17 years,will never buy any other vehicle,will experience,Thank you,very detailed an friendly,great communication ,great product,been with Toyota for 17 years,will never buy any other vehicle,will be back More

Sales Person Terence was great to work with and we love our new Tundra. We now own two Toyotas and love them both. We will definitely be back! Terence was great to work with and we love our new Tundra. We now own two Toyotas and love them both. We will definitely be back! More

Much better than I ever expected. Superb service and sales crews. Professional in every way, polite and respectful while not being distant. Everyone I worked with and talked to was hel Superb service and sales crews. Professional in every way, polite and respectful while not being distant. Everyone I worked with and talked to was helpful and knowledgeable. More

Review Jhevon did an excellent job! We are very pleased with our new buy and would definitely recommend him and this location to any friends or family. Thank Jhevon did an excellent job! We are very pleased with our new buy and would definitely recommend him and this location to any friends or family. Thank you for all your help and services!! More

Jake Gruel made buying new truck very plesant. I went into the dealership just to look but working with Jake made it easy to make up my mine to buy this new truck and I am very happy with my new tu I went into the dealership just to look but working with Jake made it easy to make up my mine to buy this new truck and I am very happy with my new tundra. More

Car purchase experience I have had our 2001 camry worked on by Lithia Toyota in Billings and the work was always done on time and completely done. We decided to give them a I have had our 2001 camry worked on by Lithia Toyota in Billings and the work was always done on time and completely done. We decided to give them a try at buying another Camry and we were greeted by Jake Gruel with a friendly smile. We were treated with respect by Jake and his honesty and clarity was refreshing. He worked hard to get us a great deal on a great camry. We are very pleased to have had such a non pressured experience is making a major purchase. I will see him again when I purchase a Tundra in the future. Thanks Jake! More

Expensive Repair Shortly After Sale While Max and Andrew were both helpful, a "hot" smell present at the time of sale turned out to be a $1,400 cam seal repair. The dealer claimed to ha While Max and Andrew were both helpful, a "hot" smell present at the time of sale turned out to be a $1,400 cam seal repair. The dealer claimed to have gone over the car, but the service records of both this dealer and the previous one did not reflect this. The $1,400 added to the price of the car made it a poor deal. I would not recommend this dealership. That being said, I contacted the dealership, and, after a delay, Keith Deschane, the general manager, ultimately offered to pay for half the cost of the repair, which I accepted. He was straightforward and professional. More