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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,822 Reviews

1,822 Reviews of Lithia Hyundai of Reno - Service Center

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September 16, 2022

The service is very slow, and they don’t fully explain everything they’re going to do or how things work. It seems chaotic. I miss the Toyota service center. They’re on it! More

by AM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember who it was.
Sep 19, 2022 -

Lithia Hyundai of Reno responded

Hello, we strive to make every service appointment quick and easy, however sometimes variables out of our control can hinder this. I’d love to learn more about your experience with us. Please give me a call whenever you are available, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

September 16, 2022

made appointment for recall, ABS . waited 20 minutes, told no parts. 6 weeks, no call More

by LAUR.LIENHARD
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ryan newton
Sep 19, 2022 -

Lithia Hyundai of Reno responded

Hello, I apologize for the wait and lack of communication. While the current and ever-changing supply chain issues affect our parts shipments, this should have been noted and relayed to you before your appointment. We always strive to be cognizant of our valued customers’ time. If you’d like to discuss this further, please contact me at the number below, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

September 15, 2022

Everyone is very friendly. The staff has been there a long time. If someone sees you waiting someone else steps in to see what you need if the person you need is busy. More

by LILNELS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini, Tabatha Culver
Sep 16, 2022 -

Lithia Hyundai of Reno responded

Thank you for the stellar review! We never want to keep you waiting, so our staff is always happy to chip in and help our valued customers! Thanks for choosing Lithia Hyundai of Reno!

September 15, 2022

Wonderful. Absolutely the best ever that is why I always go to this location. Thank you More

by Skdenson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
Sep 16, 2022 -

Lithia Hyundai of Reno responded

We're so grateful for loyal customers like you! It's our pleasure to assist you at every visit. See you next time at Lithia Hyundai of Reno!

September 15, 2022

Great check in, quick, service was shorter than the estimated time In and out quickly More

by JNJNEARMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chantel Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Sep 16, 2022 -

Lithia Hyundai of Reno responded

Thanks for the five stars! We're thrilled to hear your service appointment was quick and easy. If you need anything else, please feel free to give us a call or stop by Lithia Hyundai of Reno!

September 15, 2022

Lance is always professional and helpful and does perfect job in timely manner. I think he is due for raise More

by BEHZADJAMI62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Olsen, Matt Franceschini, Tabatha Culver
Sep 16, 2022 -

Lithia Hyundai of Reno responded

Thanks for the kind words and shoutout to Lance! We take pride in getting you back on the road as quickly as possible. See you next time at Lithia Hyundai of Reno!

September 14, 2022

I always receive excellent service from them. Lance Smith goes that extra mile to make sure everything is taken care of. Thank you More

by Larry T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Lithia Hyundai of Reno responded

It's our pleasure to assist you, Larry! Making sure you and your vehicle are taken care of is our top priority at Lithia Hyundai of Reno. Safe travels and see you next time!

September 11, 2022

Great customer service, thanks for heads up when my maintenance is due! Thank you Tabatha! More

by Rkoon57
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Lithia Hyundai of Reno responded

We appreciate the five-star review! See you again next time at Lithia Hyundai of Reno!

September 11, 2022

The young lady helping me went above and beyond to get my car scheduled for the follow up visit that was needed in order to complete the work required for my car to be roadworthy again. Thank you. More

by aliciaseymour52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
Sep 12, 2022 -

Lithia Hyundai of Reno responded

Thanks for the great review! Our team always goes above and beyond for our valued customers. Please don't hesitate to reach out or stop by Lithia Hyundai of Reno if you need anything else!

September 09, 2022

Awesome service :-) they always make sure I leave having had a good experience. I like being able to rely on them and their expertise as well. More

by JESSICASLEIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
Sep 12, 2022 -

Lithia Hyundai of Reno responded

Thank you so much for the kind words! Our service team is always here to make sure your questions are answered and your vehicle is in and out in no time. Feel free to give us a call or stop by Lithia Hyundai of Reno if you need anything else!

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