Lithia Ford Lincoln of Boise

If you need recall work done, go somewhere else! This morning my son took his Ford Ranger in to have Lithia Ford do the work in the recall notice he received recently. He had made an appointment and This morning my son took his Ford Ranger in to have Lithia Ford do the work in the recall notice he received recently. He had made an appointment and they said it wouldn't take long. When he dropped it off at 8:30 AM, they said it would be ready in 2 - 3 hours. At noon they said they needed another hour. at 2:00, they said it was still in the shop. It's 11:30 at night now, and we assume they might get around to finishing the job tomorrow. Either nobody in the shop was trained to do this recall procedure, or they don't do recall work unless there is nothing else in the shop that needs done. I bought a new car 3 weeks ago from a competitor, and I can't imagine them treating a customer this way. Lithia Ford is doing a great job convincing us that we will never go there again for anything, but maybe that's what they were hoping for. More

Great Service Rod was great to work with. I'm very happy with new pickup. Would highly recommend to others and we will be back in the future. Rod was great to work with. I'm very happy with new pickup. Would highly recommend to others and we will be back in the future. More

BAD, BAD EXPERIENCE Of course they have already deleted what I wrote in the first place but I will give it another shot. I really hate to say this but what happened to me Of course they have already deleted what I wrote in the first place but I will give it another shot. I really hate to say this but what happened to me SEEMED an awful lot like a "bait and switch". In 2000 I plunked down $36,000 cash for a new Eddie Bauer Expedition and I always vowed that if I ever needed another car it would be another Expedition. I am now a widow and trying to find my way again and with the help of the rudest people on the planet at Lithia Ford my juices are overflowing. I will not stop and this is very unlike me but I have had ENOUGH. That huge bald man came out of the office and introduced himself and shook everyone's hand...all but me. He turned his head when he walked by. Can you imagine? I didn't NEED to meet him or shake his hand but it is the principal. He is nothing to me and unfortunately...neither is Lithia anymore. More

Recall Service Rhett is always friendly and professional. He makes sure his client's problems and/or issues are addressed in a timely manner. For those of us that Rhett is always friendly and professional. He makes sure his client's problems and/or issues are addressed in a timely manner. For those of us that are older or in poor health, he is always willing to go that extra mile to see that we are taken care of. More

Nice experience Rhett is a great asset to Lithia. He listens, he cares, he is sincere. I like the fact that I can trust what he tells me. He is honest and does wha Rhett is a great asset to Lithia. He listens, he cares, he is sincere. I like the fact that I can trust what he tells me. He is honest and does what he can to fix the customers concern. More

Service on my Edge(not this visit) The service is fine, but...My altimeter doesn't work above 2700 ft. and I'm told the fix is to remove the function! What? I paid for that function. The service is fine, but...My altimeter doesn't work above 2700 ft. and I'm told the fix is to remove the function! What? I paid for that function. If second gear goes out, do I remove that function. Also, the driver's seat goes all the way forward upon start up on occasion. They replaced the motor, but it still does it. At least this is just annoying. Bruce More

Recall service The service was great. Ryan squeezed my car in on a recall so I could have peace of mind before we left on a trip. The service was great. Ryan squeezed my car in on a recall so I could have peace of mind before we left on a trip. More

first time car buyer I got my first brand new car from lithia ford. It was a Ford focus.I got it with trade in. they gave me the best deal in town for my old car. Gena he I got my first brand new car from lithia ford. It was a Ford focus.I got it with trade in. they gave me the best deal in town for my old car. Gena helped me with everything. I will definitely come back and refer people to come and get a car from him More

Great Salesman Christian was so Knowledgeable and was so professional..If I ever had to buy another car it would be from Christian FOR SURE!! Such a great Experience Christian was so Knowledgeable and was so professional..If I ever had to buy another car it would be from Christian FOR SURE!! Such a great Experience... More

Thanks Timm! Not only did I get a great deal on my "new to me" car, but I also got great customer service. Timm was so patient and rode all over town with me on mu Not only did I get a great deal on my "new to me" car, but I also got great customer service. Timm was so patient and rode all over town with me on multiple test drives -- even straight through his lunch hour! He and Cristian were knowledgeable, friendly and respectful. I only buy a car every 10 years, but I'll know where to go first next time: Lithia Ford Boise! More