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Lithia Ford Lincoln of Boise
Boise, ID
8,522 Reviews
Lithia Ford Lincoln of Boise is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Ford Lincoln of Boise became a part of the Lithia Motors family of dealerships in February 2000 after being acquired from Bob Rice Ford, Inc. Lithia Ford Lincoln of Boise, near the surrounding areas of Boise, Nampa, Meridian, Caldwell, Emmett, Eagle and Idaho City Idaho, features a wide selection of new Ford and used Ford cars, trucks and SUVs. Our inventory includes new models such as the Mustang, Mustang GT, Mustang Mach E, Escape, Edge, Explorer, Expedition, Ranger, Maverick, F-150 / 250 / 350, Lightning, Super Duty, Bronco and Bronco Sport.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 8,522 reviews
November 02, 2011
I wanted to take a moment to thank one of your service advisors Jack McElravy, for his outstanding devotion to service for the customer. Mr. McElravy took my 2007 Lincoln MKX in for warranty service last advisors Jack McElravy, for his outstanding devotion to service for the customer. Mr. McElravy took my 2007 Lincoln MKX in for warranty service last week. The warranty work included a seal between the windshield and the dash. To me it appeared to be a complicated task and I expected some resistance from an advisor on alternative treatment for the problem. Mr. McElravy took me completely by surprise. When I explained the problem to Mr. McElravy, he took the time to listen to me then explained the procedure in detail. He recognized the problem and offered a solution I was comfortable with and even offered to detail other items I had not considered. One of those details was replacing the windshield rather than re-using it. I was very impressed with the updates on the progress of my vehicle through Mr. McElravy as well. He kept me informed on the progress of the work and estimated time to completion. As I was leaving the Boise area for several days, Mr. McElravy offered to secure the vehicle until my return. What I was most impressed with about Mr. McElravy was he treated me with dignity and respect for warranty work on my vehicle. I have been to other dealerships before and treated poorly for work not paid by the customer. I was not subjected to pressure to purchase anything in addition to the warranty work as well. My trip to the Lithia Ford Lincoln dealership and meeting your service advisor, Jack McElravy, was a great experience. Keeping such employees should be one of Ford’s highest priorities. I will continue my relationship with Ford as long as Ford continues to employ personnel with the caliber of Jack McElravy. Nice job, Jack! More
by jtudbury
Employees Worked With
Jack McElravy, Jack McElvray
October 18, 2010
Beware of who you are dealing with. Lithia Ford of Boise is in my opinion an incredibly unethical car dealership. Here is my story: I dealt with Randy Price (Sales Manager), Jordan Summers and Gary Boise is in my opinion an incredibly unethical car dealership. Here is my story: I dealt with Randy Price (Sales Manager), Jordan Summers and Gary Hoesing. After going back and forth on negotiations for a few days regarding purchasing a $40K used truck, We came to very detailed and clear agreement over the phone. I was already loan approved by their lender, application signed and credit checked etc, we agreed on the trade in price (they had already inspected it), the loan terms, the new vehicle price and the specific amount of the check I was bringing to the dealership and the amount of time I would need to be there to complete the transaction. I made an appointment with Randy and was called back by Jordan to confirm that appointment. WHILE ON MY WAY to the dealership Randy called to say he had sold the vehicle to someone else who just walked in. I believe that the agreement was so clear and specific that it amounts to a verbal contract. Selling the vehicle while I am driving to pick it up is incredibly dishonest and unethical in my opinion. This was the grand finale to the most incredible experience I have had with a car dealer. They used every trick in the sleazy used car handbook over the last few days. Buyer beware what you are getting into with this crew! More
by abcfranklin5
Employees Worked With
Randy Price, Jordan Summers
