Lipton Toyota - Service Center

I have 2013 Camry hybrid I took my car to this dealer service because I got a recall letter. I had to wait almost 15 mins to talk to the service advisor named Eddie when other advisors didn't have any c service because I got a recall letter. I had to wait almost 15 mins to talk to the service advisor named Eddie when other advisors didn't have any customers. I asked Robert if I could talk to other advisor instead of Eddie bc he seems to be busy with a customer. Robert said he will help me after he is done sorting his paper which took another 5 mins. I told him I came here bc I had a recall and told him please have my car go through a car wash after the service is done. After the car was done, Eddie calls me on the phone and said my car is ready and is out in the front. From my past experience with any service dealers, the advisor finds you in the waiting area and explain what they done to the car. I noticed other advisors were coming to the waiting room to talk to the customers but Not him. Maybe this place just calls you on the phone I just don't know. I finally found him and he looked so unhappy and I asked him if the car had been washed and he said he didn't think so and told me it will be about another 10 mins. I told him I specifically requested the car wash and why it wasn't done and he simply said it wasn't wrote up (once again with didn't care attitude). I waited 10 mins and while the car is being washed I noticed the invoice didn't explain what they've done to the car. I had to find him again and asked and he circles the DOT and said this means they replaced the part. I am not a mechanic nor do I work in this industry so how am I supposed to know DOT means the part was replaced? He should have told me what they've done to the car when he handed me the invoice. I shouldn't have to flag him down and ask him. Maybe he had a bad day or stressful day. I had to rate only on the advisor's attitude towards me during my visit since it was recall and I didn't have to pay for the work. The overall experience with the service wasn't bad. They took it in and finished within promised time. I was actually impressed with punctuality. The waiting area was small but comfortable. They even had a concierge kiosk where a nice lady made me a good cup of coffee. I would have given 4 stars for overall experience but had to deduct a star because of my experience with not so friendly advisor. More

Yarilin G. Was awesome. She observed me walking in and assisted me right away. She was warm and friendly as well. Eric Jones was helpful as well. Thank you. I appreciate her assistance. assisted me right away. She was warm and friendly as well. Eric Jones was helpful as well. Thank you. I appreciate her assistance. More

BUYER BEWARE!!!! Lipton Toyota should be put out of business after what they have done to me. They led me to believe that they would repair my car and guarantee their repairs. The car came back in wors business after what they have done to me. They led me to believe that they would repair my car and guarantee their repairs. The car came back in worse condition than when it came in. Actually, it is not even mobile at the moment. Not even an "I'm sorry" or "maybe there was some sort of miscommunication". In fact, the so called "service manager" refused to honor their substandard workmanship and openly claims that he is under no obligation to review client's concerns nor car history to ensure repairs are effectively done. Thanks for the "customer service" and going back on your promised "100% satisfaction" guarantee. Don't trust these CROOKS! More

Lease a car from Lipton 2009 Carola. The head lamp went out. We went there on a Saturday at 3 PM and were told they are closed. The web site says open till 4pm- Wasted my afternoon. Went back for the same out. We went there on a Saturday at 3 PM and were told they are closed. The web site says open till 4pm- Wasted my afternoon. Went back for the same thing at a later date. Car went in service came back OK. Had the car for 2 days and the light burn its wires around the light bulb socket. They admited to me there was a loose bulb. So instead of inspection of the socket and wires to trouble shoot. They placed the buld back in the hole causing a wire friction of some kind and caused this wire burning. I called the Manager and he said just bring it in. So Again I brought it in and they wanted 200.00 for the parts and 200.00 for labor. I believe this should be coverd under warrenty. The car only has 11,100 miles on it. I spoke to customer relations and she went to talk to them. The all agreed asgainst me. I own 2 toyotas and have since 1979. Over a couple hundred bucks and lack of caring and stand by their product - the simply refused to thumb their nose up at you. The service manager writer errased my information from the computer so when I went there to pick up my car there was no record of it. I had to wait and be embarrased at the casheir desk while they laughed at the whole thing that happend. They found the key and gave to me. I asked the service writer were can I find my car, he replyed its out there somewhere. I had to go find it instead of them driving it up to the service doors. More