Lilliston Ford Inc. - Service Center

Towed Had to have my truck towed to the dealership Sunday evening. Started went bad. They had the part and fixed it on Monday. Picked up the truck on Mond Had to have my truck towed to the dealership Sunday evening. Started went bad. They had the part and fixed it on Monday. Picked up the truck on Monday evening. FAST friendly service. Thank you! More

Great experience. Comfortable waiting room with coffee and snacks available. Very satisfied. Always come here for service of both my vehicles Ford F150 and Lincoln MKS! and snacks available. Very satisfied. Always come here for service of both my vehicles Ford F150 and Lincoln MKS! More

F250 Service Great service. They even offered to pick the truck up and drop off free of charge. Staff could not have been any nicer or more professional. Thank Great service. They even offered to pick the truck up and drop off free of charge. Staff could not have been any nicer or more professional. Thank you! More

Servcie Time Service was done on time as expected during these COVIN19 times.. the car was clean afterwards. I like the price since I used my Ford Pass Rewards po Service was done on time as expected during these COVIN19 times.. the car was clean afterwards. I like the price since I used my Ford Pass Rewards points to cover the service. Thanks More

f150 service even short staffed was a short wait . there was a coffee bar. comfortable seating in the lounge . was able to access wifi on my phone. even short staffed was a short wait . there was a coffee bar. comfortable seating in the lounge . was able to access wifi on my phone. More

Service performed that I didn't ask for Dropped Off my vehicle for a simple oil change and asked if I wanted my tires rotated and said sure. I stopped back a few hours later and was informed Dropped Off my vehicle for a simple oil change and asked if I wanted my tires rotated and said sure. I stopped back a few hours later and was informed that they are finishing it up now and that I should wait in the waiting room. 15-20 mins later a tech came out and told me they are finishing up with a couple of recall issues and it won't be too long. I though recall? but ok. When the vehicle was done I got the bill and apparently for the oil change only, no tire rotation? I didn't say anything and its not the end of the world but... My business keeps me tied down to my office and to get my vehicle over there is somewhat of a challenge, and when I do get it there for a simple oil change the dealership took it upon themselves to perform additional services to my vehicle without my consent and therefore consumed more of my precious time. Its issues like this that give Dealers a bad name. My family and I will continue to buy our vehicles from Lilliston but in a few other cases including this one, we were not happy with the after-sale service. You have to pick and choose your battles and these instances we just chalked up as (What do you expect, its a dealer). I would normally just brush this aside but my inbox continues to stack up with email spam of sorts from Lilliston including this one for feedback. Thank you Jim Jamerson More

Just service I had a great experience when I purchased the truck, this is my 6th time for service, I make a appointment each time I go, some of the times service I had a great experience when I purchased the truck, this is my 6th time for service, I make a appointment each time I go, some of the times service is fast and I'm out ,other times not so fast ,I have experienced at least twice now where they do not address the air pressure in the tires correctly, also I would like to see a faster response to the customer when the vehicle is finished More

Got to be too expensive to have work done here Service repair hourly rate is too expensive. Was charged too much for the recent alternator replacement.. Have been coming here for for many years a Service repair hourly rate is too expensive. Was charged too much for the recent alternator replacement.. Have been coming here for for many years and this the first time that I was not happy with the cost. More

Fast and friendly service. Very convenient pulling my car up to the automatic doors, Dennis was right there to assist me! Will definitely be back! up to the automatic doors, Dennis was right there to assist me! Will definitely be back! More

The staff are friendly and courteous always keep you informed.all the staff are helpful and friendly they go out of their way to make your experience a good one informed.all the staff are helpful and friendly they go out of their way to make your experience a good one More