Liccardi Ford Lincoln

Service staff is amazing! ! They are so helpful. Thank you Liccardi Ford Lincoln Service Department! ! They are so helpful. Thank you Liccardi Ford Lincoln Service Department! More

Consistently great service. I bring all my vehicles here. Staff is very friendly, and helpful. And as usual Carrie was awesome! I bring all my vehicles here. Staff is very friendly, and helpful. And as usual Carrie was awesome! More

Class act customer service. Very professional. Would highly recommend and definitely return for future services. Very professional. Would highly recommend and definitely return for future services. More

Great service Carrie Paul and Joe imports department are always so helpful. They just handled a concern with my tires that I couldn’t have done without them. Give them all a raise. always so helpful. They just handled a concern with my tires that I couldn’t have done without them. Give them all a raise. More

I spoke with Paul over the phone from service and he was extremely knowledgeable and helpful with all of my questions. extremely knowledgeable and helpful with all of my questions. More

Liccardi Ford-Lincoln always manages to service my 2020 Lincoln MKZ quickly and competently, and it leaves the dealership riding and looking like a brand new car! Hats off to Paul Bonilla - Svc. Advisor, Lincoln MKZ quickly and competently, and it leaves the dealership riding and looking like a brand new car! Hats off to Paul Bonilla - Svc. Advisor, Rob Ventura - Svc. Manager, and Mike Sisco - Sales Manager. More

Hey Don't care about anything once the sale is complete even if there at fault even if there at fault More

Just finished a well executed transaction with Pablo Idrovo at Liccardi Ford. He was attentive and helpful in my decisions with a much appreciated straight forward and honest approach. Pablo communicate Idrovo at Liccardi Ford. He was attentive and helpful in my decisions with a much appreciated straight forward and honest approach. Pablo communicated with me regularly during the process and had my car ready for pickup when I arrived. I would like to thank the entire sales team who assisted. Good job. . More

So far not impressed with the process or sale. Test drove a used Mazda then went back the next day to purchase after some negotiations. I wasn’t brought to examine the vehicle again prior to signi Test drove a used Mazda then went back the next day to purchase after some negotiations. I wasn’t brought to examine the vehicle again prior to signing (also on me for not taking it upon myself to voice that I wanted to see it again) and they must have scuffed it moving it around the lot because a scrape is on the rear right bumper that wasn’t present the night before. I pointed out a hairline scratch by the right headlamp, you think I wouldn’t notice a 5-6” long scrape that’s approximately 1” thick? They had all day to prep the vehicle..why did it smell like a barn?? Did they douse it in air freshener right before I test drove it the previous evening, because it smelled clean at that time. After asking to waive their $1995 “recon” fee (I would have my own mechanic look it over..plus, you charge $2 grand for something that should have been done before you put a vehicle up for sale?) I was told it’s the law for them to perform that check because they can’t have people breaking down when they leave the lot- wouldn’t that mean there should be gas in the vehicle? They handed it off to me with 0 gas- no bars at all on the gas gauge! So if I broke down before making it to a gas station that would be acceptable? I know companies are cutting corners these days but every single person I’ve spoken to about it has said usually if you buy a car from a dealership the tank is filled for you. They couldn’t even put in 1/4 after I just handed them more than $21k. I put about 1/3 of the purchase price on my credit card, neither the sales rep, Danny, nor the cashier advised me there was a credit card fee so I was charged an additional $220. My company does the same thing but we make our customers aware 1st to see if they would rather opt for a different type of payment. So now I’m going back to switch out the credit card portion with an alternate payment method to get the $220 refunded, but I may end up having to put that money towards the work my personal mechanic says it needs if the 2 month warranty they gave on the vehicle doesn’t cover it. (Items that should have been caught in that necessary “recon”.) That’s another thing- after going through the paperwork at home, realized a copy of that 2 month warranty was missing. I’ve been asking them to email it for over a week. “I’ll try..need more time.” Time? It takes one minute to scan and send an email; if you’re too busy ask the office personnel to do it. I don’t appreciate being given the run around. They said they would be handling the insurance and registration, but with the hiccups along the way I reached out to my insurance agent to make sure he was aware of the Premierguard anti theft system I paid an extra $339 for that’s supposed to lower my premium- and he hadn’t been made aware of the purchase of the vehicle at all! I’ve had it for 2 weeks, have they also done nothing with the registration at this point? Supposed to have that hairline scratch repaired (still unclear if they’re going to touch the scrape I didn’t see until after I signed) but after hearing a coworker’s bad experience with Liccardi, and her daughter’s, not sure I even want them touching the vehicle any further. There are ways for them to make this right and if they do I will update my review but as of now I’m disgusted and aggravated. More

Service department was friendly and service was relatively quick despite the busy waiting room. Will be back. relatively quick despite the busy waiting room. Will be back. More