Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lia Toyota of Rockland
Blauvelt, NY
680 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 680 reviews
September 19, 2010
Royce Ramos from Rockland Toyota was great. He was very helpful and respectful of our time and needs. We leased a brand new Toyota Rav 4, and we are loving it. They gave us a good deal, and worked with us helpful and respectful of our time and needs. We leased a brand new Toyota Rav 4, and we are loving it. They gave us a good deal, and worked with us to return the CRV that we leased. We would definitely come back and recommend the dealership and Royce. More
by paicouple
Employees Worked With
Royce Ramos, Royce Ramos
August 01, 2010
Royce Ramos is a great car salesman. I came from Houston and was working while my uncle in New York agreed to co-sign with me in buying my first car. All my paper work was done through fax, email's and I e and was working while my uncle in New York agreed to co-sign with me in buying my first car. All my paper work was done through fax, email's and I even had to take a picture of my pay stub just for everything to be complete when I arrive in New York for the weekend. When I arrived in the dealership, they had all my paper work reviewed that all we did was sign the papers and I had the car by noon. He even helped me out in looking for a transport service to deliver the car to Houston. He even took the time to show me all the features of the car and how to take care of it. All in all I had fun and a great experience in buying my first car. More
by ish
Employees Worked With
Royce Ramos, Royce Ramos
June 27, 2010
Royce was very friendly and quite knowledgeable about the Scion XD. He helped make the process of leasing easy and straight forward. He had the vehicle ready for me when I needed it with all the specificatio Scion XD. He helped make the process of leasing easy and straight forward. He had the vehicle ready for me when I needed it with all the specifications I requested. Royce reviewed all the buttons and knobs inside the vehicle before I drove off, happy and content with my new vehicle. More
by Beardedbearny
Employees Worked With
Royce Ramos, Royce Ramos
June 26, 2010
I have purchased two vehicles from Rockland Toyota, and the second was purchased from Royce Ramos. Royce was the best salesman I've ever dealt with at any dealership. He took the time to listen to what I w the second was purchased from Royce Ramos. Royce was the best salesman I've ever dealt with at any dealership. He took the time to listen to what I wanted in the car, and although he didn't have the car in stock, he did not try to switch me over to what he had. he went and found the vehicle and had it delivered to the dealership in two days. There was no double talk, no high pressure tactics, and all in all a very pleasurable experience. The next person I've dealt with at Rockland Toyota was in the parts department. His name is Andy (I'm sorry, I can't remember his last name). Andy listened patiently to my questions, and since he has the same car, was able to give me an informed, well thought out plan for adding Toyota accessories to my car. All in all, I would not hesitate to recommend Rockland Toyota as a dealership, and would very highly recommend both Royce and Andy as top quality representatives of who the right people are to make a car buying experience pleasurable More
by yarisbob
Employees Worked With
Royce Ramos, Andy, Royce Ramos
June 10, 2010
Royce Ramos is the best car dealer that I've ever worked with. I bought my Scion xD from him, two years ago. When my credit report came back, we found several reports that did not belong to me. He worked no with. I bought my Scion xD from him, two years ago. When my credit report came back, we found several reports that did not belong to me. He worked not only to get me the car, but to help remove the bad credit off those reports. Royce at no point threw me to the side like most dealers do and move onto the next customer, just to make a buck. He did above and beyond any expectations that I had for a dealer. The day I picked the car up, he stayed until way after business hours making sure that we worked out all the details and I was happy with the deal. Now you may say, it's because he made money off of the car and of course he would stay late, this is not the case because they don't make much money off of "locked price" cars. Royce stayed because he is a dedicated, hard, middle class worker. Even when I had to get furniture home from Ikea, Royce answered his phone and helped me figure out the best way to load everything into such a small car. THAT IS DEDICATION. Since then, we still talk from time to time. Even having a bite to eat when I come in for an oil change. If you wish to buy anything from this dealership, without a doubt, Royce is the man to go through. More
by greenstreetriot
Employees Worked With
Royce Ramos , Royce Ramos
May 25, 2010
Buying a car can be very stressful because you want to make sure you get the right car that will meet your needs. Royce Ramos was the person who helped me in my purchase of my 2010 scion xb. In his effo make sure you get the right car that will meet your needs. Royce Ramos was the person who helped me in my purchase of my 2010 scion xb. In his efforts I never felt better about buying a car. I felt like i was working with a very honest and informative dealer. He made sure I got what I wanted and made sure my needs were met. When I was deciding on the color of my XB I was going to go with the silver because dirt and scratches dont show up as much but when Royce brought me out to the lot I saw an XB in a teal color and I was like wow! this is a great color but I think I should play it safe and go with the silver. Royce pointed out to me that I gravitated towards the teal color and that I should go with what I love, also he pointed out that it suited my personality and the teal was more me so I went with it. I have never been happier and I get tons of complements. I think it is so great that Royce was able to see what was best for me and steer me in the right direction I felt like I was dealing with a great friend not just a salesman. Also when I was leaving the dealership Royce went over everything about the car with me in great detail and told me not to hesitate to call if I had any questions. All I can say Is if you want a Scion go see Royce because he made my purchase of my XB an excellent experience and I LOVE MY CAR!!!!! and I am so thankful for Royce's time and efforts. He will make you feel so at ease and you feel confident in your purchase. More
by jxbann
Employees Worked With
Royce Ramos, Royce Ramos
April 14, 2010
nice, friendly, very knowledgeable of their cars, straightforward, easy to talk to, accomodating, warm, honest, good price and APR eventhough I have a new credit, gave me free car wash after 1 week, straightforward, easy to talk to, accomodating, warm, honest, good price and APR eventhough I have a new credit, gave me free car wash after 1 week, full tank my car as well, attentive, helpful, patient, thank you so much for getting me my brand new car!!! More
by jsdillena
Employees Worked With
Royce Ramos, Royce Ramos
March 24, 2010
We highly recommend Royce. He was knowledgeable,fair, listened carefully to us and responded perfectly to our needs. We were not planning to buy a car that day, as it was our first day out. We went to listened carefully to us and responded perfectly to our needs. We were not planning to buy a car that day, as it was our first day out. We went to two dealerships and decided to go back to Royce and purchase that night. It was after hours, but Royce gave us a sparkling car. He cleaned it himself. He could have said the cleaning staff left already, or did not have to say anything and could have just given us the car. We were just so amazed by his commitment to service, which we are used to in Japan but never expected in this country. More
by kumiko
Employees Worked With
Royce, Royce Ramos
March 20, 2010
We came car shopping at Rockland Toyota a half-hour before the dealer was scheduled to close for the day. We were just beginning our car search and didn't really expect to buy, but the sales staff went before the dealer was scheduled to close for the day. We were just beginning our car search and didn't really expect to buy, but the sales staff went out of their way to answer our questions before we finally decided to buy a car from the dealer more than an hour later. We would have liked to see more inventory to choose from, though. Since it was dark outside, we had only the models parked at the front of the store to choose from. I later found that the whole back lot was stocked with cars, though I wasn't sure if they had models we would have liked. In the end, we saw two Matrixes on display in the front. Though the store was closing for the night, staff made every effort to make one of the cars available for a test drive, which we did. Bill was very knowledgable about the car options and his inventory. No question went unanswered. He even gave us two alternative financing options, giving us a monthly payment quote that was accurate down to the dollar. Royce helped us with the test drive and tutored us on the car's workings and final prep before delivery. He even volunteered (gladly) to work on his day off so the dealer, at our convenience, could get the car inspected, something that staff had inadvertently forgotten to do before we picked up the car. Royce and Bill also agreed to provide all-weather mats for our Matrix, an item that didn't come with the car. Overall, though, we are telling our friends to shop at Rockland Toyota because the entire staff is friendly, helpful and knowledgeable. More
by steve1112
Employees Worked With
Royce Ramos, Bill Weismann, Royce Ramos
March 16, 2010
MY WHOLE EXPERIENCE AT ROCKLAND TOYOTA WAS GREAT. I WORKED WITH THE SALESMAN ROYCE. FIRST OF ALL HE STAYED LATE AFTER CLOSING.. AND SHOWED ME A GREAT CAR. AT NO TIME WAS HE PUSHY, AND MADE SURE IF I WORKED WITH THE SALESMAN ROYCE. FIRST OF ALL HE STAYED LATE AFTER CLOSING.. AND SHOWED ME A GREAT CAR. AT NO TIME WAS HE PUSHY, AND MADE SURE IF I HAD ANY QUESTIONS THAT HE WOULD HELP ME. THIS WAS DEF NOT YOUR AVERAGE SALES GUY.. HE WAS THE MOST DOWN TO EARTH GUY AND BEST OF ALL A TRUTH TELLER.. HE WASNT THERE TO SELL YOU ANYTHING... AND HE DIDNT GIVE ME A LOAD OF JUNK.. A FEW TIMES HE STOPPED AND ASKED IF THERE WAS ANY WAY HE COULD ASSIST ME BETTER... I MEAN HE WAS JUST GREAT. THE GUYS IN THE FINANCE DEPT REALLY WENT ABOVE AND BEYOND TRYING TO GET ME THE BEST DEAL... AND THEY UPDATED ME THE BEST THEY COULD. THIS DEALERSHIP IS FAIRLY FAR FOR ME, I HAVE ABOUT 4 OTHERS THAT ARE CLOSER, BUT AFTER MY DEALINGS WITH ROYCE AND HIS CREW, MY FAMILY AND I WILL ONLY GO THERE FOR FUTURE SALES AND ANY WORK WE NEED ON OUR TOYOTAS/SCION. More
by amdougherty27
Employees Worked With
Royce Ramos, Royce Ramos
