Lia Toyota of Colonie

This dealership did a superb job in their follow through. I'm known to be a bit difficult, to say the least!! Scott never didn't answer a question of mine and was always available to help me!!! Both gentleme I'm known to be a bit difficult, to say the least!! Scott never didn't answer a question of mine and was always available to help me!!! Both gentlemen were eager to accommodate me in finding my NEW vehicle! I'm so happy that after the time I've spent searching for the car I wanted, I was able to purchase one here! Wonderful sales and staff, I would recommend this dealership in a heart beat! Thanks for having consideration and customer service that is top notch. Thanks again for all of your hard work and dedication to the "customer", I appreciate it! Dana G More

Before the new overhaul I had no issues with Lia. However, since they got the new showroom service and quality has really gone down. The service representative, Steve, was rude, condescending and However, since they got the new showroom service and quality has really gone down. The service representative, Steve, was rude, condescending and patronizing. I've owned my Toyota for four years, I'm very well aware on how it works and doesn't work. Obviously I wouldn't know what exactly to ask for if I didn't. It feels apparent that since I'm a woman I'm automatically classified as the less knowledgeable about my car. Which is not only insulting, it's very, very rude. The only reason I will go to Lia anymore is for necessity. If it's not necessary to fix my car I will not step foot in that building. It's not a pleasant experience at all. More

Lia Toyota's current management has proven that they are nothing short of crooks. The deal I was sold when I bought my 2011 Tundra Platinum was 5 free services over the next 25,000 miles that I put on my t nothing short of crooks. The deal I was sold when I bought my 2011 Tundra Platinum was 5 free services over the next 25,000 miles that I put on my truck. That was 11 months ago. Today, Michael in the service department explained to me that he did what he could, but the new sales manager Andy Rainone refused to honor the last 2 free services that I PAID FOR with the purchase of my Tundra. This is inexcusable, and completely changes the face of Lia Toyota since Greg was the sales manager. This is an edit to my original post which can be seen below. In my original review, I explained how outstanding it was to deal with Lia Toyota, but since my original review I was forced to edit this review, and give a POOR rating. Adam Santiago, William Morse, and Greg, the sales manager have all left Lia, and I feel that the integrity of the business has suffered since then. --SEE ORIGINAL REVIEW BELOW-- Couldn't have asked for more from these guys. Everybody, from start to finish was not only good, but was actually impressive, and they still are today. I literally just left there an hour ago, for routine service. A few months ago Adam Santiago worked a great deal on a Tundra that I didn't even realize was available, and made everything extremely easy, with no pressure to buy, just a deal that NOBODY could pass up. Now, I usually can't stand talking to finance guys, but Jack Izzo was awesome. Easy to understand, up front, and 100% honest. And William Morse is the guy to see about service, no hassle, and doesn't have you standing around, and gets you what you need. Do yourself a favor and stop in to see these guys. More

They told me that the motor in my sliding door "FAILED" and needed to be replaced and would cost $1750.00. When I came home I got my sliding door to work ALL BY MYSELF and it is "FAILED" and needed to be replaced and would cost $1750.00. When I came home I got my sliding door to work ALL BY MYSELF and it is still working, which means that the motor could not have "failed" as they described it. Moreover, they drained my battery while my van was in their shop and now I have to spend another $100 plus labor to replace my battery. They refuse to take responsibility for this or to accept that they misdiagnozed the problem in my van. I WILL NEVER SET FOOT IN THEIR SERVICE SHOP AGAIN !!!!!!! I think what their doing can be described as plain FRAUD. More

I had dealt with a great salesman by the name of Dave Vickers. Drove 4 hours to buy a "TOY" 2011 Rubicon. The inept and unprofessional F & I guy named JACK literally locked my paperwork in Vickers. Drove 4 hours to buy a "TOY" 2011 Rubicon. The inept and unprofessional F & I guy named JACK literally locked my paperwork in his office for over an hour AFTER my loan approval. Leaving both the salesman and myself in limbo. I would have walked out but stayed to have the opportunity to tell Jack why he lost the sale. More

Told me tranny was almost empty, funny because I checked level before leaving car. Had to tell them the ECM was a recall and that was the problem. Took them all day to replace a part that the book says shou level before leaving car. Had to tell them the ECM was a recall and that was the problem. Took them all day to replace a part that the book says should take 1 hour. New part had the same part number as the old one? I will be buying Honda from now on. Lia Toyaota in Colonie has the worst mechanics and service reps in the world, don't go there. More

Fran was extremely nice and helpful when I initially called for new tires. He helped get me a great deal. Once there, Chris Cook took care of me. She is friendly,personable, straighforward and honest . called for new tires. He helped get me a great deal. Once there, Chris Cook took care of me. She is friendly,personable, straighforward and honest . She tries her hardest to get the best deal possible for her customers. She took the time to save me the most money possible and I am grateful to her. My car is always in good hands when I go there and I will never go anywhere else. Thank you! More

I sent an inquiry regarding a new Sienna to Lia'a website. I received a call from Scott Risley in a timely manner. I told Scott I would be in Saturday, March 17, 2012. When I arrived Scott met me and website. I received a call from Scott Risley in a timely manner. I told Scott I would be in Saturday, March 17, 2012. When I arrived Scott met me and handed me off to salesman Frank Krein. Frank took us for a test drive and we settled on the Sienna XLE. The price range Scott gave me over the phone was mid to upper $32,000. This sounded very good to me. I informed Frank that I would be trading in my 2005 Lincoln Town Car. He took the keys and I assume someone looked at the car. After around an hour of talking and looking Frank introduced me to Greg Byer, General Manager. Greg asked if I was ready to buy. I said this was our first stop and I would be looking at a Ford Explorer and the Honda Odyssey. At that point Greg said “stop back when you decide that the Sienna is the vehicle you want”. I was not given a trade-in value for my car. At that point I felt like I was given the “bums rush”. We stopped at Toyota first because it was the vehicle we really wanted. If we could have struck a deal I would have signed that day. We then went to Rensslaer Honda and bought a new Odyssy. I picked it up on Monday 3/19/2012. The Honda people were great. More

We went to Lia to look at a 2011 Prius. We did not know a lot about the hybrids and had never driven one before. We took the car for a test drive and liked it. On returning from our test drive Brent asked us lot about the hybrids and had never driven one before. We took the car for a test drive and liked it. On returning from our test drive Brent asked us if we had any intention of buying a car that day. We told him no (Lia was the first dealer we had been to and we wanted more time to think about it). Brent replied that he had another customer so if we were not going to buy that day that he could not spend anymore time with us. We did not appreciate being blown off because we would not rush into a sale. The next day we went to another dealer, received excellent service and bought a new Prius. More

It was a pleasure working with Yvette, she had the vechile I wanted to look at waiting out front. We went for a test drive she explained alot about the vechile. I picked it up two hours later. vechile I wanted to look at waiting out front. We went for a test drive she explained alot about the vechile. I picked it up two hours later. More