Lia Honda Northampton

new starter I purchased my 2013 Honda Accord at Lia Honda of Northampton well over two years ago (2/14). When I bought it the car had around 17K miles on it and I purchased my 2013 Honda Accord at Lia Honda of Northampton well over two years ago (2/14). When I bought it the car had around 17K miles on it and it was like new! Recently I began to have problems with my starter. It was intermittent, but every so often the car simply wouldn't start right away, always causing me some alarm. Last week I was away on business and my husband brought my car into the dealer. Fully expecting to hear that the car was "out of warranty" or that the starter wouldn't be covered, I was beyond surprised, amazed, delighted and impressed when I learned that Lia had replaced the starter at no charge to me. A special shout-out is due Ms. Desiree Frank, the Service Adviser. According to my husband, Ms. Frank was not only helpful and accommodating, she was also a pleasure to work with. This rare, but much appreciated experience, is the reason I will be back to Lia for all my future purchasing needs. And Desiree...thank you for going the extra mile and for making a real difference to this extremely satisfied customer (I hope you are in a position of true influence because you have a lot to teach the automotive industry!). 10 out of 10 stars for this dealer! More

Helpful and efficient Ashley was very helpful, responsive to our questions and requests, and the whole process of purchasing our new car was timely and efficient. I especia Ashley was very helpful, responsive to our questions and requests, and the whole process of purchasing our new car was timely and efficient. I especially appreciated that she dealt with returning and filing out our old plates. Thanks Ashley! More

Friendly, efficient James Paixao handled my service call in a professional manner. He carefully explained what was needed and the work was done in a timely manner. James Paixao handled my service call in a professional manner. He carefully explained what was needed and the work was done in a timely manner. More

Thank you all!! I want to thank everyone at Lia Honda in Northampton for making what started out as an iffy car buying experience a wonderful one. Everyone we dealt w I want to thank everyone at Lia Honda in Northampton for making what started out as an iffy car buying experience a wonderful one. Everyone we dealt with went way out of their way to accommodate us. A very special thanks to Mike, the general manager for what he did. Here is our story: I found a used Honda CRV on their website that was just what I was looking for. We signed papers last Saturday and picked up the car on Wednesday. When we got home there were a few things that we noticed that needed to be addressed, (passenger airbag light blinked off and on, couldn't lock or unlock the car with the remote) so I called the next day and made an appointment with their service department. When they checked out the airbag problem they realized it wasn't going to be a quick fix. When we heard that we started to doubt our decision to buy this used car so we spoke with the general manager and told him our concerns. He was so understanding and he allowed us to give back the car and buy a new 2016 CRV at such a great deal we couldn't say no. They rushed all the new paperwork through, prepped the car and we drove home with it. I can't say enough about Lia Honda. Buying any car, used or new can be so stressful but not here. We live about 45 minutes away from Northampton but because of the great service and people we dealt with I would absolutely go back and buy from them and recommend them to anyone! More

great prices Bought a new honda from mark poirier.he was great and got me a great deal on my new cr-v. Will be going back to see him in the future Bought a new honda from mark poirier.he was great and got me a great deal on my new cr-v. Will be going back to see him in the future More

Honest and Knowledgeable Service Advisor Jim Paixao is incredible!! It's hard to imagine today that someone who works for a car dealer's service dept. would actually tell you that you don't n Jim Paixao is incredible!! It's hard to imagine today that someone who works for a car dealer's service dept. would actually tell you that you don't need a service appointment. I came in today for an oil change appointment I made as I thought it was time (6 month old CR-V with just under 2500 miles). But Jim explained the oil change needs of my new Honda with CVT and that it really wasn't necessary until I had driven it many more miles. He also took the time to explain about synthetic oil. I am more informed about my car and I will certainly be bringing my car to Lia for service and the second car in our family (Subaru) as well! More

Unprofessional service and communication I don't recommend anyone else to this delar ship sales person they dont know what they doing they ask custmer to go to the delar ship and the I don't recommend anyone else to this delar ship sales person they dont know what they doing they ask custmer to go to the delar ship and they talk on phone they have car in stock and when you go to delarship they will SAY only APOLOGIZE 100 time even sales manager says the same More

Service: oil change, state inspection. The service personnel at Lia Honda are always helpful, courteous, and knowledgeable. James Paixao, who handled my work this past Tuesday, continued t The service personnel at Lia Honda are always helpful, courteous, and knowledgeable. James Paixao, who handled my work this past Tuesday, continued this tradition most admirably. More

Eric Anderson Sales Experience We worked with Eric Anderson on the purchase of our a new Honda Odyssey at Lia Honda. Eric was knowledgeable, courteous, and very professional in hel We worked with Eric Anderson on the purchase of our a new Honda Odyssey at Lia Honda. Eric was knowledgeable, courteous, and very professional in helping us make our decision, going above and beyond to make sure all our concerns were addressed. The entire sales team worked hard to make a winning deal enjoyable. Thanks to Eric and the Lia team. More

Kurt Blakenburg Kurt helped me from beginning to end with purchasing my Honda CR-V. Kurt was honest and very helpful with every detail of my purchase. Kurt worked rea Kurt helped me from beginning to end with purchasing my Honda CR-V. Kurt was honest and very helpful with every detail of my purchase. Kurt worked really hard to met my needs and my busy schedule. Kurt has exceptional customer service skills and his dedication to making the customer happy is top notch. More