Lexus of Warwick

Recently purchased a Lexus 2026 350is and could not be more pleased with the entire transaction , that also involved a trade-in of my last Lexus. Before that I owned another Lexus.I’ll sound like a com more pleased with the entire transaction , that also involved a trade-in of my last Lexus. Before that I owned another Lexus.I’ll sound like a commercial but I feel confidant driving one. I’ve never had an incident leaving me stranded because of a car malfunction, except for a flat - my fault, I let it go too long. Dave Wagner has always helped me negotiate my purchases . More

Good experience very efficient process the technical support going over and explaining the ability of the on board computer was excellent. support going over and explaining the ability of the on board computer was excellent. More

Giuseppe is a very knowledgeable and helpful When I bring my car in for service. He keeps me updated on the progress of my car. His professional manner is an asset to Lexus. bring my car in for service. He keeps me updated on the progress of my car. His professional manner is an asset to Lexus. More

Excellent service by service rep Adam. Explained complete process. Kept me up to date on step to step process until job was completed. Explained complete process. Kept me up to date on step to step process until job was completed. More

Recall items were fixed, the 12 month maintenance was performed & car was washed. All to my satisfaction. performed & car was washed. All to my satisfaction. More

I had, and am still having, a very disappointing experience with Lexus of Warwick. I waited more than five weeks for a vehicle that I was told had been ordered to my specifications. When I received experience with Lexus of Warwick. I waited more than five weeks for a vehicle that I was told had been ordered to my specifications. When I received a call that the car had arrived and was ready for delivery, I made plans to complete the purchase and turn in my current lease. Unfortunately, when I arrived at the dealership, I discovered that the vehicle was not what I had ordered. Several of the features that were important to me and part of my purchase decision were missing. Afterward, I received conflicting explanations about what had happened, making an already frustrating situation even more disappointing. I understand that mistakes can happen. What matters is how they are handled. Rather than receiving a clear explanation and a satisfactory resolution, I felt that my concerns were minimized despite the significant inconvenience, wasted time, and disruption this caused. To make matters worse, I am still waiting for the vehicle that was originally ordered. After more than five weeks of waiting, being told the car was ready, and then learning it was not the correct vehicle, I am now facing additional delays while continuing to wait for the vehicle I agreed to purchase. I do want to acknowledge that the sales representative was professional, apologetic, and genuinely tried to help. My frustration is not with him personally, but with the overall handling of the situation and the lack of accountability from management. I chose Lexus because of its reputation for quality and customer service. Unfortunately, my experience with Lexus of Warwick has not reflected the level of professionalism, communication, and customer care I expected from the Lexus brand. More

I have purchase 10 cars from this dealership, always a pleasure doing bussines with them. they stand behind the car and the service is excellent! pleasure doing bussines with them. they stand behind the car and the service is excellent! More

I love Lexus of Warwick. Quality work. Quality parts. Exceptional customer service. They have been servicing my vehicle for years and I wouldn't go anywhere else. Quality work. Quality parts. Exceptional customer service. They have been servicing my vehicle for years and I wouldn't go anywhere else. More

I can’t say enough good things about Lexus of Warwick and my salesman, Jeff Lisi. His customer service was fantastic! And everyone who I met that works there was very friendly and helpful . I’d give it a te my salesman, Jeff Lisi. His customer service was fantastic! And everyone who I met that works there was very friendly and helpful . I’d give it a ten out of ten! More

Whole purchase experience was very smooth. I was able to order the exact build that I wanted and it arrived earlier than expected. There was a mix up on the color that I had ordered (my fault) I was able to order the exact build that I wanted and it arrived earlier than expected. There was a mix up on the color that I had ordered (my fault) and they allowed me to change the color a full month after it was ordered. Very much appreciated! Working with Jeff was great. He was very knowledgeable about the vehicle and was very courteous & professional throughout the entire process, and never pushed me on his likes and dislikes about the car. Frankly, when I’m making a purchase, I’m not interested in whether my salesman likes it or doesn’t. More