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Lexus of Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.8
3,015 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 3,015 reviews

October 23, 2026

Excellent dealership! Marlon is the best. I have been taking my car there for 20 years and I have never had a problem with their work. More

by stephanie.houston83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Ramirez
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Oct 24, 2026 -

Lexus of Southwest Houston responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 22, 2026

Mose was the best person I have ever purchased a car from. Calm, didn't go into hard sell mode and made it enjoyable. Would highly recommend. More

by Greg T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal
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Oct 23, 2026 -

Lexus of Southwest Houston responded

Hi Greg, we're happy to hear you had such a positive experience with our team! Thanks again for the recommendation, and have an amazing day!

October 22, 2026

The rep Steven is very knowledgeable and helpful. He showed me the videos about why things needed repair. The rest area is comfortable. Thanks. More

by zhang7
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
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Oct 23, 2026 -

Lexus of Southwest Houston responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. If you have any further questions, please don't hesitate to reach out!

October 21, 2026

Very satisfied with Randy’s assistance in explaining details pre-service and the work performed by your Service Department. More

by am-just
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Lemp
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Oct 23, 2026 -

Lexus of Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 20, 2026

I really enjoyed the facility. This last appointment was disappointing because we had to wait for almost 30 minutes and the advisor still didn't come. It was an appointment, not a More

by Toto1012001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
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Oct 21, 2026 -

Lexus of Southwest Houston responded

Thank you for your feedback. I understand your frustration regarding the wait time and the unavailability of the car wash during your appointment. We strive for professionalism and respect in our service, and I appreciate your patience. Your comments will help us improve our teamwork and ensure a better experience in the future.

October 17, 2026

Josue Garcia was great to work with. He made it simple and easy and a great communicator durning my service today. More

by Emiliomartinezusmc08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Garcia *****, Ray Villarreal, Mylinh Tran-Salazar
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October 17, 2026

Everything about my experience was top tier. . loved every minute’🔥🔥🔥My salesman was everything and more More

by Avictorian407
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Print
October 16, 2026

My service advisor, Vincent parlance, was excellent. and answered all my questions and concerns. Rate him highly. More

by Romybace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Parlante
Print
Oct 17, 2026 -

Lexus of Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you have any further questions, please don't hesitate to reach out!

October 16, 2026

I am a repeat customer to Houston Group 1 Service center and must say that this is a great center. I have found the staff to be very efficient, friendly, and helpful! My Service Advisor, Kelly, was a breat More

by Tyfiny
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Callaway
Print
Oct 17, 2026 -

Lexus of Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 16, 2026

Great service. Personable service advisor. Just one minor issue in that they forgot to give me the complimentary wash More

by Bonnie b
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal
Print
Oct 20, 2026 -

Lexus of Southwest Houston responded

Thank you for your kind words, Bonnie. I'm glad to hear you received great service and found our advisor personable. I appreciate your feedback regarding the complimentary wash, and I understand how that could be disappointing. We strive for professionalism and integrity in every interaction, and your input helps us improve our teamwork and service.

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