Lexus of Southwest Houston

Esner have been my service technician for the last 3 years . He is very likable and I would definitely recommend him to my friends if they are looking for a professional technician like Esner. Good jo years . He is very likable and I would definitely recommend him to my friends if they are looking for a professional technician like Esner. Good job Esner!! More

My wife took her 24 Lexus in for a windshield replacement. We have the windshield warranty. It took 3 hours at no replacement was done. They had at least 5 people call me to confirm the warranty. replacement. We have the windshield warranty. It took 3 hours at no replacement was done. They had at least 5 people call me to confirm the warranty. I gave them the name of the representative at Sewell who had the warranty information. It was a cluster mess. Lexus is a brand that you pay for. The brand represents service. Group 1 was awful and made this a bad experience. The windshield team then wanted pictures of the vehicle. The car was litteally there for 4 hours. Why did we have to take the pictures. I would not recommend Group 1 to anyone,. More

Kevin slways does a great job and gets me in and out of there with no hassles! there with no hassles! More

Very attentive, responsive and diligent. Overall great experience with my service advisor Kelly. Highly recommend Overall great experience with my service advisor Kelly. Highly recommend More

Very happy with the service and reasonable pricing. Fast, professional, and friendly. I will always bring my vehicle to SW Lexus! Fast, professional, and friendly. I will always bring my vehicle to SW Lexus! More

Every time I walk into Lexus dealership it’s always a pleasure. Ashley Udall receives me with a warm smile and takes care of everything. My stress becomes her stress. She’s very good at her job. Excellen pleasure. Ashley Udall receives me with a warm smile and takes care of everything. My stress becomes her stress. She’s very good at her job. Excellent people skills. More

Exceptional experience. Every employee dedicated to making my visit from smoothly. The report from the mechanic including a video was thorough. My sales person, Jon was on t Every employee dedicated to making my visit from smoothly. The report from the mechanic including a video was thorough. My sales person, Jon was on top of everything and engaging. The car was clean. Everything was a great experience. More

Excellent company. The service for me was the best. Everyone was so friendly and professional ready to help. My advisors are awesome keeping me informed every step. Tha The service for me was the best. Everyone was so friendly and professional ready to help. My advisors are awesome keeping me informed every step. Thank you. More

Always amazing customer service. I was assisted by Kinley Saturday. She greeted me as soon as I arrived. And help me check in for my vehicle maintenance. It was such a pleasure worki I was assisted by Kinley Saturday. She greeted me as soon as I arrived. And help me check in for my vehicle maintenance. It was such a pleasure working with you Kinley. I told I would definitely reach out to make an appointment for additional maintenance request. Thank you Kinley at Sterling McCall Southwest:) More

This dealership has always done a good job in the past of coordinating my service work and accommodating my needs. Unfortunately a loaner that I received on my most recent got a tire leak and I was required coordinating my service work and accommodating my needs. Unfortunately a loaner that I received on my most recent got a tire leak and I was required to pay for the replacement cost of the tire. Though I was highly disappointed by this, I expect that it's an isolated incident and not indicative of my normal level of service care. More