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Lexus of Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.8
2,939 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 2,939 reviews

September 28, 2026

The wait time for an appointment is 2 hours. The wait time for an appointment is 2 hours. The wait time for an appointment is 2 hours. More

by Aaaaaaaaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Sep 28, 2026 -

Lexus of Southwest Houston responded

Thank you for your feedback and I apologize the wait time was longer than anticipated. I wanted to discuss your visit with you, but I am unable to look up your account with the information provided. Please contact me at 713-995-2414. Holly Kaminga, Service Director

September 26, 2026

My service representative Kevin was awesome keeping up to date. And the service was in and out More

by h_maddoxjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Sep 27, 2026 -

Lexus of Southwest Houston responded

Hello, we're happy you found Kevin to be so supportive during your experience here at Lexus Southwest Houston. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 26, 2026

Chet was awesome. We went to purchase a certified Preowned and we left with a brand new 5 mile vehicle. Finance was a bit slow, but it was a busy Saturday. More

by cindyblara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chet
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Sep 27, 2026 -

Lexus of Southwest Houston responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 25, 2026

Hunter Bassett is by far the best service advisor I’ve had. Excellent, proactive and timely service each time and customer oriented. , More

by Bansaynay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett
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September 25, 2026

My service advisor, Hunter Bassett graciously scheduled an appointment for my last minute request for a battery replacement. Job completed in time to pick up my grandchildren from school! Thank you! More

by cksenkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett, Ray Villarreal, Mylinh Tran-Salazar
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September 25, 2026

The wait time for a state inspection is excessive. The car wash is out of order more often than not. More

by aggiejoe80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
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Sep 29, 2026 -

Lexus of Southwest Houston responded

Thank you for your feedback, aggiejoe80. I apologize for the excessive wait time for the state inspection and the frequent issues with the car wash. We appreciate your insights and are committed to improving our service to ensure a more reliable and customer-centric experience in the future. We hope to see you again soon!

September 25, 2026

I am very happy this time. Hunter my adviser, he was very professional and treat me with respect. He new my car history, was quick and did his job well. Thank you More

by irena58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Print
September 25, 2026

The level of customer service is unbelievable at this dealership! I always have the best experience here. The commitment to customer satisfaction doesn’t end with the sale. Their service department is eq More

by tharris2351
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Nguyen
Print
Sep 26, 2026 -

Lexus of Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! If you have any further questions, please don't hesitate to reach out!

September 24, 2026

Very clean and comfortable place, professional and enthusiastic staff, excellent service, and high-quality job. More

by yibiaolu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett
Print
Sep 25, 2026 -

Lexus of Southwest Houston responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 23, 2026

Service tech, Steven, was very pleasant to deal with and listened to my issues and concern. Brought in the Technology Specialist, Gabriel, to answer all my questions with the electronics and demonstrate how More

by Hayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Silva and Gabriel Villacis
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Sep 25, 2026 -

Lexus of Southwest Houston responded

Hello Hayne, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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