Lexus of Southwest Houston

Very courteous and kind and waiting area very clean. Friendly and worked hard to service my car. Friendly and worked hard to service my car. More

My service advisor, Stephanie was friendly and helpful. She did not try to upsell me on anything, and addressed an underlying issue regarding the reason I came in. I took one star off because I was charged She did not try to upsell me on anything, and addressed an underlying issue regarding the reason I came in. I took one star off because I was charged full price, despite booking for the $119 deal online; however, I felt the amount I was charged for their assistance in fixing the underlying issue was an excellent deal and felt the overall price I paid for total services rendered was an amazing value. More

Wonderful customer service as always! My service technician Steven Silva is always so welcoming, helpful and informative. He excels at customer service. They also vacuumed my backseat wit My service technician Steven Silva is always so welcoming, helpful and informative. He excels at customer service. They also vacuumed my backseat with the complimentary car wash - was a wonderful bonus and surprise as it was much needed with having 2 dogs!! More

The people at the Service Department, at Southwest Lexus; were very friendly and helpful. Jose, my advisor was very nice to take the time to explain the work that was going to be done, as well as he was able were very friendly and helpful. Jose, my advisor was very nice to take the time to explain the work that was going to be done, as well as he was able to complete the recall that I scheduled for the next week. He really did a great service. More

Great service and Ashley Udall is one if not the reason why their customer experience is top notch! Always helpful, always explains the service needed, and stays on top of everything by keeping us updated why their customer experience is top notch! Always helpful, always explains the service needed, and stays on top of everything by keeping us updated and delivering ahead of schedule! More

I have dealt with so many service advisors and counclers throughout Houston area. Ashley is definitely a unicorn. I happened to get the opportunity to work with Ashley recently and received the best service throughout Houston area. Ashley is definitely a unicorn. I happened to get the opportunity to work with Ashley recently and received the best service and council. Ashley didn't just focus on the routine schedule service. She made sure that any of my others concerns are taken care of. She assured me that all work will be done at a high standard. I belived it was done perfectly. In addition to her providing a great superior service, her professional attitude and engagement was also admirable. I love the dealership now because of her. One big thing I don't have to worry about in future. Ashley is definitely a treasure to her company and equally as great to her customers. Got to give the dealer a credit for hiring such a wonderful able person who does the job tasked with excellence. Thank you Ashley for everything. We will always be grateful. Please do not change, stay great. More

Steven who is service adviser is excellent. He very professional and polite. He appears to be very knowledgeable He very professional and polite. He appears to be very knowledgeable More

Clean establishment, friendly people, excellent customer service throughout the business. Knowledgeable salesman, General manager is very nice and helps in any way she can. service throughout the business. Knowledgeable salesman, General manager is very nice and helps in any way she can. More

Excellent service, make me feel comfortable while i am waiting the service of my Lexus. waiting the service of my Lexus. More

My Service Advisor Jeffery Peel was great. He was professional and very helpful. The service on my vehicle was thorough and prompt. I appreciate being provided advance notification of neede He was professional and very helpful. The service on my vehicle was thorough and prompt. I appreciate being provided advance notification of needed repairs. More