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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,838 Reviews
Call Service Center (916) 485-3987

1,838 Reviews of Lexus of Sacramento - Service Center

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February 02, 2024

Great service will come back again. 9 more words 6 more words 3 more words More

by Jimmy4got10
Recommend Dealer
Yes
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Feb 03, 2024 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

February 02, 2024

The dealership was very accommodating even though I did not have an appointment. They were able to take my car around 3pm and I got it the next day in the morning. Unfortunately, I was not offered a loaner More

by Michaelaifontes
Recommend Dealer
Yes
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Feb 03, 2024 -

Lexus of Sacramento responded

Thank you, Michael, for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

February 02, 2024

Listened to what I wanted done and gave me honest feedback. Please, don't push it. More

by JEEDGAR103
Recommend Dealer
Yes
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Feb 03, 2024 -

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

February 01, 2024

They are very knowledgeable, courteous and helpful They were able to figure out the cause of our concerns More

by cymui
Recommend Dealer
Yes
Employees Worked With
Al Vega and Nick Cruz
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Feb 02, 2024 -

Lexus of Sacramento responded

We're glad to know our team at Lexus of Sacramento was able to assist with your concerns. Thank you for acknowledging their knowledge and courtesy!

February 01, 2024

Very professional Very professional and helpful when it comes to services Make you feel comfortable with all services More

by GFONSECA1960
Recommend Dealer
Yes
Employees Worked With
Gus
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Feb 02, 2024 -

Lexus of Sacramento responded

We're delighted to know you felt comfortable with our services at Lexus of Sacramento. Our team always aims for professionalism and helpfulness, so it's great to see that reflected in your experience!

February 01, 2024

Great customer service, friendly staff! Took the time to ensure we understood everything. Offered us coffee, drinks and snacks. Comfortable chairs and very elegant. We were impressed. More

by BRAULIO.MENDIETA
Recommend Dealer
Yes
Employees Worked With
Robert Escobosa
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Feb 02, 2024 -

Lexus of Sacramento responded

We're delighted to know you had a great experience at Lexus of Sacramento! Ensuring our customers understand everything and feel comfortable is always our goal. Thanks for the kind words about our customer service, staff, and amenities!

January 29, 2024

Wonderful, they took my vehicle, issued me a loaner and kept me updated during the process. More

by Rrscott64
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
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January 28, 2024

Service adviser Christina was excellent! ! She explained all the services that were to be done in a very friendly and easy to understand manner! Called right back when I had a question! Give More

by Bella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2024 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Christina and our team and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

January 25, 2024

Good Stop bothering me This is annoying You did good Not much to share If I had specific items I will let you know More

by SUJAN.PUNYA
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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January 23, 2024

Everyone (and Christiana in particular) seemed very attentive and treated the customers professionally. Much better experience compared to any other dealership I have ever dealt with. More

by Herman
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Lexus of Sacramento responded

Herman, we're glad to know you had a positive experience with Christiana and our team at Lexus of Sacramento. We strive for professionalism and attentive service - thanks for noticing!

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