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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,838 Reviews

1,838 Reviews of Lexus of Sacramento - Service Center

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February 06, 2024

Perfect services Good experiences, dignity In, time, honest, good hospitality, provide transportation Like to recommend you to my friends More

by momsul00
Recommend Dealer
Yes
Feb 07, 2024 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

February 06, 2024

Very pleasant! Had a great experience. Really enjoyed working with Nick! He is a great person and I look forward to working with him again! More

by JUDY.FOOTE
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Feb 07, 2024 -

Lexus of Sacramento responded

Judy, Thank you so much for your kind words for Nick, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

February 06, 2024

Staff are friendly and knowledgeable. Accomodating. Definitely coming back for my upcoming service Thank you More

by pqc19
Recommend Dealer
Yes
Employees Worked With
Tracy
Feb 07, 2024 -

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

February 05, 2024

My experience is wonderful every time. Lexus consistently provides excellent customer service. Lexus goes above and beyond for its customers. More

by Esmirojo
Recommend Dealer
Yes
Feb 05, 2024 -

Lexus of Sacramento responded

We're delighted to know that you've consistently had wonderful experiences with us at Lexus of Sacramento. Our team always aims to go above and beyond for our customers, so your feedback is greatly appreciated!

February 05, 2024

V is very professional and knowledgeable. The replacement looks great just like new!! Great job from him and team. I also accidentally left my personal belongings in the dealership and he con More

by vinnyhuang
Recommend Dealer
Yes
Employees Worked With
V Moua
Feb 05, 2024 -

Lexus of Sacramento responded

Vinny, we're glad to know that V and the team at Lexus of Sacramento were able to provide you with a professional service. We appreciate your kind words and are happy everything worked out well!

February 05, 2024

Clean nice and good people to both at check in and Service Advisor. I recommend anyone to this dealership for service. More

by Thanna.chhang
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Feb 05, 2024 -

Lexus of Sacramento responded

Thanna, we appreciate your recommendation and are glad to know you had a positive experience at Lexus of Sacramento. Thanks for the review!

February 05, 2024

I was a walk in appt on a Saturday with a flat tire. Basil helped me out told me the potential costs up front and followed up when the car was ready. Smooth and seamless ! More

by Diana.christensen
Recommend Dealer
Yes
Employees Worked With
Basil
Feb 06, 2024 -

Lexus of Sacramento responded

Diana, Thank you! Basil and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

February 04, 2024

Car was late. I asked what the delay was and they said they were vacuuming the car out before they hand wash the car because the carwash was broke broken. Re More

by 28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Carson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Lexus of Sacramento responded

This feedback is disheartening to receive and I'm very sorry for any inconvenience you experienced. We strive to provide thorough service and ensure all customers feel accommodated throughout their time working with us, and it seems we missed the mark in this case. I will be sure to discuss these comments with my team as we're always looking for ways to improve and invite you to reach out directly if you'd like to discuss any remaining concerns. Thank you, Russ McDuffie - Service Director - 916.465.6291

February 03, 2024

Christina is a great service writer. Customer service is her specialty. Recommend Kent Owens when looking for a New Lexus More

by Love my LS500
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Feb 03, 2024 -

Lexus of Sacramento responded

Thank you for the kind words for Christina and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

February 03, 2024

Last thing I can say is it exceeds my expectation! !! Your company is lucky to have V is asset to your organization!!! More

by JULIABDEJESUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V Moua
Feb 03, 2024 -

Lexus of Sacramento responded

Julia, thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

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