Back

Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,838 Reviews

1,838 Reviews of Lexus of Sacramento - Service Center

Sort by
February 08, 2024

He was very helpful and professional. He pay attention to my question and answered me professionally More

by carolyn.geng
Recommend Dealer
Yes
Employees Worked With
Mr. V Moua
Feb 09, 2024 -

Lexus of Sacramento responded

Carolyn, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

February 08, 2024

I'm a little disappointed. The last two times I have taken my car in for service, which were on the more expensive side, I came home with my car making a grinding noise when I More

by linda.givant
Recommend Dealer
No
Employees Worked With
Christina Carson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Feb 09, 2024 -

Lexus of Sacramento responded

Linda, I'm sorry to learn about the ongoing issues you've experienced and for any inconvenience caused. We are committed to getting this resolved for you - please reach out so we can arrange a time to have another look at your vehicle. Thank you, Russ McDuffie - Service Director - 916.465.6291

February 08, 2024

Treated us fairly and professionally Thank you again and we look forward to our next service with smooth and efficient performance. More

by Bill Yaeger
Recommend Dealer
Yes
Employees Worked With
Christina Carson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Feb 09, 2024 -

Lexus of Sacramento responded

Bill, Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad Christina was able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

February 08, 2024

Glad l bought my Lexus at this dealership, felt like family. I would gladly hire the people who helped me, to work in my 50 year old business Zajic Appliance More

by Gypsy2363!
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Feb 09, 2024 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad Christina was able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

February 07, 2024

Outstanding! Compliments, as usual, to Nick Cruz. Professionalism, knowledgeable, informative, pleasant are a constant at this dealership. Thank you. More

by dixon10135
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Feb 07, 2024 -

Lexus of Sacramento responded

Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

February 07, 2024

Great service rep The service rep was professional and explained the details of the service provided More

by JIMARNAZ
Recommend Dealer
Yes
Feb 07, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

February 07, 2024

Quick check in. Friendly staff. Convenient loaner. Amazing coffee. All around top notch Car delivered clean and ready to go! More

by JALAUNDA
Recommend Dealer
Yes
Employees Worked With
I don't remember the names but everyone who helped me was great!
Feb 08, 2024 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

February 07, 2024

Always great. Nick makes things simple and convenient. Lexus' customer service is the main reason I drive a Lexus. More

by KIMMAH53
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Feb 08, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Nick and our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

February 06, 2024

Friendly helpful kinda seemed like some were in a rush Review of work done is quick & it's so busy you need to get to next customer. I understand everyone needs help. Just the way it is More

by Elizabeth
Recommend Dealer
Yes
Employees Worked With
Daren
Feb 06, 2024 -

Lexus of Sacramento responded

Elizabeth, Thank you! Daren and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

February 06, 2024

The Service Center does a great job with my Lexus. In addition, the Service Center provides great customer service, is nicely arranged, has great coffee and provides a pleasant environment. More

by SALLY_LEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston, Mike Huttleston
Feb 06, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team, Sally. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

...
35
...