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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,838 Reviews
Call Service Center (916) 485-3987

1,838 Reviews of Lexus of Sacramento - Service Center

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February 09, 2024

Great service, quality work, everyone was excellent to work with and the repairs were done on time and under budget. More

by Justacustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
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Feb 09, 2024 -

Lexus of Sacramento responded

We're glad to know that you had a great experience with us at Lexus of Sacramento! It's always our goal to provide quality work and excellent service. Thanks for the positive feedback, we appreciate it!

February 08, 2024

Everything went smoothly, and wa out of there in timely fashion Was greeted with a smile, and treated special More

by softballchuck333
Recommend Dealer
Yes
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Feb 08, 2024 -

Lexus of Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

February 08, 2024

Professional, courteous, knowledgeable. Daryl was very accommodating, provided pricing and gave me relevant info regarding next maintenance. More

by ERMA.HERNANDEZ
Recommend Dealer
Yes
Employees Worked With
Daryl?
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Feb 08, 2024 -

Lexus of Sacramento responded

Erma, we're glad to know Daryl and our team at Lexus of Sacramento provided you with the professional service you deserve. Thanks for sharing your experience!

February 08, 2024

Very relaxing Everything was fine and they gave me a great loner car. I like that they had beverages More

by dago1012002
Recommend Dealer
Yes
Employees Worked With
Amy
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Feb 09, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with Amy and our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

February 08, 2024

Great service advisor His very friendly person he knows about lexus brand if something needs done on vachicle he explains why it . More

by AMIT9162
Recommend Dealer
Yes
Employees Worked With
Gustavo
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Feb 08, 2024 -

Lexus of Sacramento responded

We're glad to know you had a great experience with our service team here at Lexus of Sacramento! It's important for us that all your questions are answered and everything is explained clearly, so this is great feedback to receive. Thanks for the review!

February 08, 2024

The team was friendly and provided me with a last minute request of having a loaner car. More

by BLACKWELL.CARLA
Recommend Dealer
Yes
Employees Worked With
Baz
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Feb 09, 2024 -

Lexus of Sacramento responded

Thank you, Carla! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

February 08, 2024

Christina was great. She gave me expected time for my wait. She explained service and kindly waited for me to end my phone conversation when my car was ready. More

by Javetta
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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Feb 09, 2024 -

Lexus of Sacramento responded

Thank you for your very kind review. Christina and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

February 08, 2024

Service was great, Christina explained what I needed to have done during my visit and it was done very quickly. I've been going to Lexus on Fulton for many years taking care of my cars. More

by YEEAR2
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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Feb 09, 2024 -

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Christina met your service expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

February 08, 2024

Lack of clarity regarding my warranties The person on phone and the the tech seem to have different understanding re my warranty. I appreciate the te h giving me understanding re the frequency of oil cha More

by vorice
Recommend Dealer
Yes
Employees Worked With
don't remember,,but my rating is not related to the tech
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Feb 09, 2024 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

February 08, 2024

Service was delayed all day. Incomplete work done! Not a satisfying service experience ?? Unsatisfactory! More

by JOYSEE38
Recommend Dealer
No
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Feb 09, 2024 -

Lexus of Sacramento responded

I'm sorry to hear about your experience. We strive for timely, thorough service so it's disappointing to see we've fallen short in this case. If you're open to discussing this feedback further, please reach out at your earliest convenience - I would like to ensure all outstanding concerns are addressed. Thank you, Russ McDuffie - Service Director - 916.465.6291

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