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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,838 Reviews
Call Service Center (916) 485-3987

1,838 Reviews of Lexus of Sacramento - Service Center

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February 15, 2024

They were polite and met my needs The service was done in a timely manner More

by elkgroverj
Recommend Dealer
Yes
Employees Worked With
Guy Reno's
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Feb 15, 2024 -

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

February 15, 2024

I love the way I am treated as a person and customer. In that order. More

by Ect1965
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Feb 15, 2024 -

Lexus of Sacramento responded

We're grateful to have you as a Lexus of Sacramento customer and friend. Thanks for the review!

February 15, 2024

Nick made it seamless with getting service on my Lexus From drop off to dealer car to pick up easy More

by rob3102515101
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Feb 15, 2024 -

Lexus of Sacramento responded

Thanks for leaving Lexus of Sacramento a five-star review, Rob! We are glad that Nick ensured your service visit went smoothly from start to finish.

February 15, 2024

Efficient Overall the service department was good and efficient , however never have been a supporter of the sales department ever More

by STORKMAN1018
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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Feb 15, 2024 -

Lexus of Sacramento responded

Thanks for sharing your experience with our service department at Lexus of Sacramento — we're glad to know you found us efficient! As for the sales team, we appreciate your feedback and are always looking to improve. If there's anything else you'd like to add, please feel free to reach out. Take care!

February 15, 2024

He was prompt to offer the solution. Was respectful Once my vehicle was ready he called me back right way. Also had arranged a loaner More

by mahfuz71
Recommend Dealer
Yes
Employees Worked With
Daryl
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Feb 15, 2024 -

Lexus of Sacramento responded

We're glad to know you had a positive experience with our team at Lexus of Sacramento. It's great that we could provide prompt service and convenient solutions for your vehicle needs. Thanks for the review!

February 15, 2024

Very nice The staff and the service was really knowledgeable at what they do . More

by DBUZHIKOV
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Report | Print
Feb 16, 2024 -

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

February 15, 2024

Professional and quick turn around Gives you detailed information and works with my work schedule More

by Nash212321
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Report | Print
Feb 16, 2024 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

February 15, 2024

Took A Few Days But My Dash Wasn't Put Back In Correctly Like Dash Wasn't Pushed In Correctly More

by JustinMurray377
Recommend Dealer
Yes
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Feb 16, 2024 -

Lexus of Sacramento responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Christian Simon General Manager

February 14, 2024

Always great customer service. Lexus always has superb service and bends over backwards to keep their customers happy. More

by DJolkovsky
Recommend Dealer
Yes
Employees Worked With
V and Rus McDuffy
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Feb 14, 2024 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

February 14, 2024

Easy and informative Everyone was friendly and informative. Service was fast and V updated me by phone about my car More

by Tuyen.ly04
Recommend Dealer
Yes
Employees Worked With
V
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Feb 14, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

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