Lexus of Orange Park

Always a great experience. I highly recommend Fields Dealers. Courteous and timely, I never had any issues. I highly recommend Fields Dealers. Courteous and timely, I never had any issues. More

I has several indicator warming lights illuminate after spray cleaning my engine a couple of weeks prior! So, I called and spoke to Catlin (Service Advisor) at Lexus of Orange Park. He was very friendly, spray cleaning my engine a couple of weeks prior! So, I called and spoke to Catlin (Service Advisor) at Lexus of Orange Park. He was very friendly, knowledgeable, and provided several options since I was on an extremely tight schedule because I was planning to travel out of town a few hours later. Ultimately, I dropped off my vehicle, received a loaner, and was consistently provided updates from Catlin regarding my car. He was honest, fair, and very accommodating. I will definitely visit Lexus of Orange Park in the future primarily due to the outstanding Customer service rendered by Catlin and the entire team during my initial visit! Thanks A Million! More

Roman was great! ! He was very helpful and answered all of my questions and concerns. The only issued I had this time and I will say I have never had an issue but this ! He was very helpful and answered all of my questions and concerns. The only issued I had this time and I will say I have never had an issue but this time it took me almost a week to schedule my appointment. I kept calling and even left a couple of message because no one answered the phone when the receptionist transferred me. Until I called back and told the receptionist to not transfer me because no one was answering and/or calling me back to just take a message please and she did. After that I was called back within 30 min. Otherwise I have always been very satisfied with the service and have never experienced this before. Hope this is helpful and I will be back but thought you needed to know. More

Service was excellent and professional. Also my service person kept me informed about everything. No worries at all Also my service person kept me informed about everything. No worries at all More

Dropped my car off for service and they gave me a loaner while they worked on it for the day.when the work was done I was notified my car was ready for pick up.Very smooth procedure. while they worked on it for the day.when the work was done I was notified my car was ready for pick up.Very smooth procedure. More

Brett Crawford, is absolutely always AMAZING! Brett, takes a genuine interest in my car service needs every single time! He also made arrangements for someone to pick me up from my home, very qui Brett, takes a genuine interest in my car service needs every single time! He also made arrangements for someone to pick me up from my home, very quickly! The driver was Lisa, who was so friendly and kind! It's always an absolute pleasure, to have my car serviced at Lexus of Orange Park!! Brett, is the BEST! More

Very efficient and professional, excellent waiting area. Well prepared food items, good Wi-Fi access Well prepared food items, good Wi-Fi access More

Vehicle was done quickly and I was not oversold on unneeded services. Loaner was ready when I got there. Received updates and a video during the service of my vehicle. Great experience! unneeded services. Loaner was ready when I got there. Received updates and a video during the service of my vehicle. Great experience! More

They have always treated me with honesty and courtesy. Chung is magnificent. I feel he looks out for me along with the dealership. He is always available for my calls and gets me answers. He is the best! Chung is magnificent. I feel he looks out for me along with the dealership. He is always available for my calls and gets me answers. He is the best! More

Amazing salesperson that worked with us to get what we wanted. The dealership has amazing customer areas that are set up for people while they wait. wanted. The dealership has amazing customer areas that are set up for people while they wait. More