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Lexus of Omaha - Service Center
Omaha, NE
215 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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215 Reviews of Lexus of Omaha - Service Center
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March 05, 2014
When I first got my Rav4, I was pleased with the salesman that helped us through the process. Within two weeks of having the vehicle, it went in for a minor fix and I couldn't have been any more displeased w that helped us through the process. Within two weeks of having the vehicle, it went in for a minor fix and I couldn't have been any more displeased with the customer service. I had to be to work and the lady (who I cannot remember the name of) looked at me as if she wanted to say "how is that my problem." Luckily, they were able to get me a loaner car for a day so they could repair the minor fix. Not two weeks later, a more serious fix had to be done. Geri e-mailed my mom asking if they had gotten me a loaner car and, after my mom had replied, got nothing in return. Next, they overnighted the part to my address instead of the company that was going to fix is. I called them about it, Alex seemed as if he wanted to work with me in getting a loaner car for their mistake. I get a call back from Ryan stating I was unable to receive a loaner car for the "duration of the process." I asked him why and he was very unhelpful with the response; stating the same thing again. They seemed to not have taken into account the reasons as to why I would need a loaner (work, taking my son to daycare, etc), which made me very displeased. I am seriously thinking of taking my business elsewhere because of the lack of customer service training in the place of business after my vehicle gets fixed. After this, I want nothing to do with a company that does not treat the customer with respect as well as does not understand the customers concerns. Buy a vehicle from here? Yes. Go back for repairs or other concerns? Absolutely not. Very unsatisfied. More
by VernFoos
Employees Worked With
Geri, Alex, Ryan
September 12, 2012
This started out to be a routine service visit and ended with my driving out with a new car. Pat Wallace made the process easy, marshalling whatever help he needed to handle the details in an efficient and with my driving out with a new car. Pat Wallace made the process easy, marshalling whatever help he needed to handle the details in an efficient and timely manner. It seemed like the entire staff pitched in to assure that I was out in minimum time, while still providing the outstanding service that is a hallmark of the dealership. By the way, my "old" car's service was completed on time and the car would have been ready as promised. More
by clexgo
Employees Worked With
Pat Wallace
September 10, 2012
The repair on my RX was diagnosed a few weeks before it went in for the repair. Sept 1st when they did the repair it did not fix the problem. I recieved a call the following week and a loner was brought to went in for the repair. Sept 1st when they did the repair it did not fix the problem. I recieved a call the following week and a loner was brought to my hometown (90miles) for me to use till they properly fixed my RX. The second try they did find what it was and EVERYONE was so pleasant to work with right down to the gentleman who brought my loaner. The day I picked up my lexus when they thought they repaired the SQUEAL the two techs who waited on me just were SICK when my vehicle was started and the squeal was still there, they apologized NUMEROUS times. ALL is good in my "LEXUS WORLD"! THANK you Lexus LOVE LOVE the way I'm treated when I come in for service. More
by skrinne
Employees Worked With
Jessica, Cory, Two others on Sat. Sept. 1 do not rem. names
May 02, 2011
We bought a 2008 Certified Preowned Lexus ES350 and had a problem with noise while driving. We took it in to the service department on April 30, 2011. They advised it was a problem with the tires and they problem with noise while driving. We took it in to the service department on April 30, 2011. They advised it was a problem with the tires and they installed new tires, balanced the tires and aliened the front end all with NO CHARGE to us. The car now rides better and handles better as well as being much more quiet. We are VERY HAPPY with Jim Goll and the service department. Thank You Mike & Teresa Flynn More
by mtflynn
Employees Worked With
Jim Goll & service department
April 23, 2010
We came in to service our leased 2008 Lexus RX400H... We happily left with a new leased 2010 Lexus RZ450H. What a great service deal we received. We dealt with Jim Gall before when leasing 2008 Lexus R happily left with a new leased 2010 Lexus RZ450H. What a great service deal we received. We dealt with Jim Gall before when leasing 2008 Lexus RX400H and we were very happy with him and the service provided at Lexus of Omaha! Thanks, Jim. Thanks, Lexus of Omaha! More
by rzgammon
Employees Worked With
Jim Gall
