Lexus of Manhattan

We needed to repair our nine year old Lexus GX 470 (which we loved) but decided to get a new car rather than invest more $ into a nine year old vehicle. Aldo was incredibly patient and knowledgeable regardin we loved) but decided to get a new car rather than invest more $ into a nine year old vehicle. Aldo was incredibly patient and knowledgeable regarding all of the Lexus vehicles. For a variety of reasons having nothing to do with the quality of the Lexus vehicles, size dictates resulted in us selecting a low mileage non Lexus used vehicle that the dealership had just received on a trade-in. Aldo was just as helpful, and knowledgeable, regarding that car. You could say my wife and I were the "customers from xxxx" in that we did three different test drives, at three different times, including two evenings in one week where Aldo stayed past his usual departure time to accomodate my work schedule. Despite the "OT" nature of our demands, and the fact that we were also dealing with other dealers for other manufactures, Aldo remained as pleasent, helpful and patient with us as when we first walked in the door. Low key, helpful and honest. Very Professional. When we came to close the sale, Roy spent as much time as we needed explaining how everything in the new vehicle worked, which wasn't easy since it has a very complicated technology/navigation system. He knew this car (even though it wasn't a Lexus) inside/out and was just as professional, patient and knowledgable as Aldo. His offer to go through everything with us again at a future point in time after we have some experience with the car to answer any questions that we might have was completely genuine and we would not hesitate to take him up on it if needed. Roy also relocated everything from our old car to our new car. The insurance and registration paperwork, all done by the dealership, was seamless. Dealership gets all FIVES based upon the service provided by Aldo and Roy. More

JP Mack was extremely helpful. Not only was he caring and friendly, but he went out of his way to make sure that I got what I wanted. They did not have the color combination that I wanted for my 2011 IS 250, friendly, but he went out of his way to make sure that I got what I wanted. They did not have the color combination that I wanted for my 2011 IS 250, so JP got on a train the next day to Albany and picked up the car from a dealership that was four hours away and drove it back to New York City that night so I could pick up the vehicle the next day before my lease expired. I don't know any other dealership that would have done that for me. I would recommend that everyone purchases a vehicle from JP Mack. Thanks again JP! ~Susie Park More

This is the second car that I purchased from this dealership. I live in the Allentown, PA area and drive over 100 miles to shop at Lexus of Manhatten. They were more than accomodating to my needs a dealership. I live in the Allentown, PA area and drive over 100 miles to shop at Lexus of Manhatten. They were more than accomodating to my needs and have a great selection. JP Mack was great! I highly encourage anyone who is shopping for a Lexus to check out this dealership and call on JP. More

My wife and I were thinking to lease a car and were referred to JP by a coworker. We went to the dealership to see our options. In a few hours, we were ready to lease a car. JP worked with our needs an referred to JP by a coworker. We went to the dealership to see our options. In a few hours, we were ready to lease a car. JP worked with our needs and budget and gave us the best possible prices which made the processes of selling our old car and leasing a new car very simple. He did all the work and communicated with us. We were very comfortble throughtout the whole process. We leased a lexus is250 the very next day. The service provided was excellent. It was a pleasure dealing with JP. He was very helpful and informative. We will definatly going back to him for our next car. We highly reccomend him and Lexus of Manhattan. More

Elhadji is a pleasure to work with. The service he provided was excellent at every stage of the process, and has remained excellent after the sale was completed. provided was excellent at every stage of the process, and has remained excellent after the sale was completed. More

Elhadji is top notch. This is my second lease with him and I would like to continue doing business with him for a long time. He is courteous, professional and detail-oriented. and I would like to continue doing business with him for a long time. He is courteous, professional and detail-oriented. More

My Salesperson, Elhadji, was very friendly and easygoing. I was provided with an amazing deal for an amazing car. Customer Service: A+, every phone-call/email was replied to within minutes. Simply astoni I was provided with an amazing deal for an amazing car. Customer Service: A+, every phone-call/email was replied to within minutes. Simply astonishing how he was able to keep me updated with my paperwork status while keeping his smile and a friendly nature. Quality of work:A+, communication and speed was perfect. With my hectic schedule, I was unable to oversee all the small details. Luckily, Elhadji did just that for me. Friendliness: A+, helpful and patient in explaining the basics, especially when it comes to a first time buyer; I had no idea what I was walking into, thankfully, I was carefully guided and reassured that buying a car need not be burdensome. Overall Experience:A+, will definitely go through Lexus of Manhattan for my next purchase. Great product, Great place, Great people. Price: A++, let's just say that I am still dumbfounded by how much I bought my car for. Overall, I would definitely recommend Lexus of Manhattan to my friends and colleagues. Thank you for your service, I appreciate it. More

The entire experience was very positive. I was happy to be picking up a new car for a new lease, and Jon shared my enthusiasm. There was a Congratulatory sign in front of my new car, which was nice. Jon ha be picking up a new car for a new lease, and Jon shared my enthusiasm. There was a Congratulatory sign in front of my new car, which was nice. Jon have me a thorough review of everything I needed to know about hte car. This is my fifth lease with this dealership, and third lease working with Jon Popper. More

Have purchased/leased 2 vehicles from Elhadji. Both times he has demostrated a complete knowledge of the product line and sales particulars. He made the process simple and quick while still being meticulous he has demostrated a complete knowledge of the product line and sales particulars. He made the process simple and quick while still being meticulous in all details. I can not forsee any reason why, when my current lease is over, I would not purchase/lease my next vehicle from him. Cedric A Allen More

This is the second time I am leasing a car with Lexus of Manhattan. Overall I am very pleased with this dealership. I initially worked with Robert Chakamian to discuss the basic parameters of my deal. I the Manhattan. Overall I am very pleased with this dealership. I initially worked with Robert Chakamian to discuss the basic parameters of my deal. I then went in to the dealership and worked with James Rahim to close on the deal. James was very professional and friendly and helped me every step of the way. He was patient and answered all my questions. He took the time to walk me through all the features that the vehicle had to offer and helped me with the initial set up of these features. I definitely recommend working with James and Robert. More