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Lexus of Manhattan
New York, NY
572 Reviews
Lexus of Manhattan is pleased to offer Service, Parts, and Sales of New, Pre-owned and Certified vehicles. For Lexus of Manhattan customers, we are proud to offer complimentary shuttle services to and from our dealership while having your vehicle serviced with us. We also have courtesy pick-up and delivery of your vehicle as well as complimentary on-site valet parking and car washes.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 572 reviews
December 30, 2014
Like a bad date that you have to stay on Purchased a 2010 RX450h. The car is great except for a poorly designed USB port. Salesman promised to pick up car at service and drop off loaner. That Purchased a 2010 RX450h. The car is great except for a poorly designed USB port. Salesman promised to pick up car at service and drop off loaner. That was a lie, in 4 years that never came true. Immediately car had a squeak noise when running. Told I was imagining it. It took 3 visits and GSM to get fixed. 2011. In last 4 years, Each service visit needs "extra" items, often to $500+! 2012 they called and thought tech had left a flashlight in engine and wanted me to come back to return it. SERIOUSLY.? Late 2013 advised nitrogen in new tires. Mid 2014 dash display low pressure. Can't use regular air, brought car in 3 times EVERY TIME LOW PRESSURE returned.Over 4 visits, paid to have regular air put back, bought 3 new tires. Paid for 3 visits. Was told "we have checked everything" this dealer replaced all good tires and left bad one on. They seriously don't know which tire is on display? Replaced bad tire in Long Island all fine now. Using Hampton Lexus for now. More
by Doctorstan
Employees Worked With
Jon Popper
November 26, 2014
Ellada :))) I AM VERY HAPPY I went to this dealership with my friend. Louis Rivera and Dariusz Doliwa went above and beyond to make sure I was completely sa I AM VERY HAPPY I went to this dealership with my friend. Louis Rivera and Dariusz Doliwa went above and beyond to make sure I was completely satisfied, because i was keep changing my mind with interior and exterior colors of my car :D ..... Louis Rivera GOT ME THE BEST DEAL I could ever ask, and Dariusz Doliwa was extremely patient, he made sure I understood everything about my car, He didn't rush at all explaining and showing how everything works. I did not feel pressured, wich I liked the best. I would defenetely recomend this place. Had a GREAT experience at Lexus of Manhattan :))) Thank you guys , keep up the good work :* More
by Ellada373
Employees Worked With
Dariusz Doliwa, Louis Rivera
September 11, 2014
Terrible, unprofessional service From the beginning, Lexus was sloppy. I made an appointment and when I showed up, they had no record of it in the system. The worst was that when I re From the beginning, Lexus was sloppy. I made an appointment and when I showed up, they had no record of it in the system. The worst was that when I returned my leased vehicle, they also didn't have that appointment in the system and it was a chaotic experience. I returned the car in pristine condition and several weeks later received a bill claiming I only returned one key. I absolutely returned two keys. Lexus never asked me to sign anything that day and they have subsequently kept no paperwork. I have disputed the charge but it's been like a vortex with my account going to a collection agency. 8 months later, I have paid the $400+ charge so I don't have a credit issue but I am still hoping to be reimbursed. I feel like its a scam just to get end of lease cash out of me. To add to their sloppiness, it's almost a year after I returned the car and I'm still getting email offers and calls to schedule service appointments. Don't use them! More
by MargoKornfeld
Employees Worked With
Others who no longer work there, Greg Rojek
December 08, 2013
Would definitely recommend this dealership- staff was friendly and professional and service was outstanding! They made purchasing a car a pleasant experience as opposed to a stressful one. They were inf friendly and professional and service was outstanding! They made purchasing a car a pleasant experience as opposed to a stressful one. They were informative and answered questions I didn't even ask! Keep up the good work Lexus of Manhattan! More
by wankehoe
Employees Worked With
Michael Johnson
October 11, 2013
I recent bought a car from lexus of Manhattan. My car sales man was josh garcia. josh explain in detail about the car features and function. He made it easy to understand the capability of my I.S 250. I sales man was josh garcia. josh explain in detail about the car features and function. He made it easy to understand the capability of my I.S 250. I would like to thank josh and the lexus family for treating me like royalty More
by dennis110
Employees Worked With
Josh Garcia
October 03, 2013
Terrific, responsive service. They have serviced this car over its 70,000 mile life and hopefully will get it through the next 70,000. Highly recommended/ car over its 70,000 mile life and hopefully will get it through the next 70,000. Highly recommended/ More
by wwca
Employees Worked With
Flavio Fandino
October 02, 2013
Flavio Fandino has given me excellent service. He is professional, knows his cars. He looks out for the customers interests so he provides the best service possible. He is punctual and delivers. professional, knows his cars. He looks out for the customers interests so he provides the best service possible. He is punctual and delivers. More
by HartPerry
Employees Worked With
Flavio Fandino
September 23, 2013
Once I entered the dealership I was greeted by the manager Luis Rivera he was very accommodating and wonderful I purchased a Lexus ES 2010 it was just a Great buying experience mr. Rivera is an asset manager Luis Rivera he was very accommodating and wonderful I purchased a Lexus ES 2010 it was just a Great buying experience mr. Rivera is an asset to Lexus I will recommend this dealership to any of my friends More
by Alexyvette
Employees Worked With
Louis Rivera
August 15, 2013
I have never walked into a dealership and felt so much at home. Louis the pre-owned manager was the first i spoke to regarding the car i wanted who was very informative and helpful. I then meet Augie the sal home. Louis the pre-owned manager was the first i spoke to regarding the car i wanted who was very informative and helpful. I then meet Augie the sales rep who was very excited to get me in the car for a test drive. We sat down talked numbers and there was no stoping this team from getting me in this car. Got approved sat down with Natily who finalized the whole deal. Not once did i feel pressured or treated a certain way. Augie was by my side the whole process making sure i was as comfortable with the sell as he would want to be and to make things even better his impressions of scarface, rocky, and bill clinton really sealed the deal for me. I had such a great experience at Lexus of manhattan i recommend them to all my friends, family and readers. Im really excited about my new pre-owned 2010 subaru impreza wrx sti. More
by silva726
Employees Worked With
Augie, Louis Rivera, Natily Martinez
August 13, 2013
I felt comfortable as soon as I entered the dealership. A person greeted me when I walked in and guided me to Flavio's office. Within a few seconds of reviewing my past history on his computer, Flavio knew w person greeted me when I walked in and guided me to Flavio's office. Within a few seconds of reviewing my past history on his computer, Flavio knew what kind of service I needed. He gave me options on the kind of service and would receive, and told the price difference for the services, which I appreciated. The car was ready later that evening, but I was unable to pick up, and Flavio gave me the option of picking up the car the next morning. When I picked up the car it was fully cleaned inside and outside. More
by Mikeweiss
Employees Worked With
Flavio Fandino
