Lexus of Knoxville

First Service They do wonderful work and are very customer orientated. They had a loaner car ready for me when promised and went over all the work that was done to They do wonderful work and are very customer orientated. They had a loaner car ready for me when promised and went over all the work that was done to my vehicle. More

Inspection and oil change Friendly polite. Courteous and knowledgeable. Shane is an exceptional service rep and deserves recognition. He give me the feeling that is t Friendly polite. Courteous and knowledgeable. Shane is an exceptional service rep and deserves recognition. He give me the feeling that is totally knolwgable of you and your cars needs More

Over promised under delivered First issue was water in the tail lights. Showed photograph upon arrival and was told that was normal. Left dealer and two weeks later front left sens First issue was water in the tail lights. Showed photograph upon arrival and was told that was normal. Left dealer and two weeks later front left sensor and middle front sensor going off with nothing in front of vehicle. First response from Micheal was no error message. Was told it could have been rain or an obstruction causing sensor to go off. Was referred to the manual. I sent three videos showing distinctly no objects in front of vehicle. Service manager was suppose to check vehicle again per salesman Chad. Next call from Micheal was same as the first. So, we have no solution to a documented problem via video. I spent 80k on a vehicle that leaks water and deafens my ears for no reason. I was told at nauseum Lexus Service Department will keep us coming back. Well I am nauseous at the fact I am being told contrary to video evidence I have to live with a defective 80k car with less than 4K miles. NOT HAPPY IS AN UNDERSTATEMENT! More

Exemplary treatment Everyone is always very friendly and efficient in their particular expertiese. They treat me like I am important to them and that my time is equally Everyone is always very friendly and efficient in their particular expertiese. They treat me like I am important to them and that my time is equally important. More

Excellent Customer Service The service department took great care of my car. My IS 250 was not running good. It had no pep, it was missing and stalling, sluggish start, motor no The service department took great care of my car. My IS 250 was not running good. It had no pep, it was missing and stalling, sluggish start, motor noise, it was awful. I assumed i got bad fuel somewhere but then my car wouldn’t start without being jumped off. I stopped by autozone, code showed crank shaft sensor was bad. Shiloh got my car in same day, didn’t want me to drive so towed it for free, and had me a loaner. The next day my car was ready. Turns out the battery was defective and was causing all the trouble. They replaced my battery which was covered by Lexus warranty. When I showed up to get my car it was washed and detailed inside and running like brand new! Thanks so much to the service staff you are all wonderful! More

Service attention My visit this last time was very good,I was treated with respect and consideration,my service was only a oil change but it was prompt on time and I w My visit this last time was very good,I was treated with respect and consideration,my service was only a oil change but it was prompt on time and I will return. More

Great customer service This is not the closest lexus dealership to my house, but I travel here for the friendly customer service. The atmosphere is positive and they always This is not the closest lexus dealership to my house, but I travel here for the friendly customer service. The atmosphere is positive and they always take really good care of me. Patrick was very helpful. More

Nice service The staff is professional. My car was finished and returned clean. Price was reasonable. Loaner car was convenient. I really love the new text updates The staff is professional. My car was finished and returned clean. Price was reasonable. Loaner car was convenient. I really love the new text updates. Only negative was that my text was not answered so after waiting 2 hours I called. More

Timely and efficient The service team proved to be considerate, timely, and efficient. From initial appointment through checkout. The extra addition to detail prior to ret The service team proved to be considerate, timely, and efficient. From initial appointment through checkout. The extra addition to detail prior to returning my car to me is greatly appreciated. More

Experts Finding solutions is their forte! Shiloh helps to keep me safe and on the road in an efficiency and timely manner. A true professional with great pa Finding solutions is their forte! Shiloh helps to keep me safe and on the road in an efficiency and timely manner. A true professional with great patience More